Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received a broken product and the company have ignored me for two weeks. Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact... See more
Company replied
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... See more
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... See more
Company details
Written by the company
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Contact info
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, United Kingdom
- 08712 455 645
- info@olivastu.com
- www.olivastu.com
4.1
Great
360 reviews
Replied to 62% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always.
April 5, 2026
o didnt recived it yet
March 15, 2026
Reply from Olivastu
The item got rejected and it is on its way back to us. I have contacted the customer also to explain this. they have never contacted us to find out and checked the tracking
Reply from Olivastu
emailed customer offered a replacement
Reply from Olivastu
emailed him twice with no answer. We can swap or refund no issues
Good products
September 2, 2025
Fast delivery
Fast delivery
Good prices
The only place I found that sold what I wanted
March 2, 2026
Received a broken product and the…
Received a broken product and the company have ignored me for two weeks.
Edit: After posting this review the company has made contact and has sent a replacement which was also broken in the exact same manner.
I believe this is likely a courier issue.
February 12, 2026
Reply from Olivastu
Emailed customer offered a brand new one. We have not received any email so messaged him directly
Never recieved the vape having to go…
Never recieved the vape having to go through bank to get refund
February 13, 2026
Sent wrong item, hard to contact but satisfactorily resolved.
Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I managed it was by leaving a negative review here on Trustpilot. They were very apologetic and helpful when I did get hold of them. They sent me the correct item and refunded my p&p for returning the incorrect one. I removed 1 star for sending out the wrong order and removed another for being hard to contact.
February 14, 2026
Unprompted review
These guys are fantastic
These guys are fantastic. Brilliant selection and prices.
Also great customer service and will diligently fix any issues with an order but it's not usually a problem.
Would highly recommend.
February 5, 2026
Been buying from here for a while now
Been buying from here for a while now, I find their products are reasonably priced and have a lot of products to choose from, when one of my products was not available they called me to tell me and ask if they could substitute it for a similar product, nice customer service.
January 15, 2026
Products good and as described and…
Products good and as described and quick delivery.
October 12, 2025
Always top delivery
Always top delivery - their glass tips have such a nice puff to them. Sometimes like them better than my RipTips
November 21, 2025
Unprompted review
very happy with my order
very happy with my order, amazing quality products, delivery was very fast would definitely order again.
November 3, 2025
good customer service
I made a mistake on my order and the team were excellent at resolving. and did not charge me any extra for my mistake.
October 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.