Excellent service! The communication was clear and consistent. They were quick with both collecting and repairing my computer, and they kept me updated throughout the whole process. There was a smal... See more
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Based on these reviews
I pay for insurance theough domestic and general for my sons Gaming PC. Ologic have repaired this twice through D&G in the last 9 months. Both times have been fantastic! Collected and back within a f... See more
Company replied
As soon as D&G logged my repair, I received a call the next day from Ologic - they arranged home pick-up the following day. Kept me informed of every stage from pick-up to receiving my equipment in t... See more
Company replied
The person always on the other end of the phone Mark, always listened to me- did not make me feel as though heard the query before. it was all about my concerns. I felt every contact was persona... See more
Company replied
Company details
Written by the company
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Contact info
United Kingdom
- www.ologic.co.uk
4.8
Excellent
253 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PS5 controller repair
PS5 controller was returned in good time after a repair they even cleaned it and left a hand written note with haribo. Great service.
April 17, 2026
Unprompted review
Reply from Ologic
Hi Samuel
Appreciate you taking the time to leave this! 🎮
Glad to hear your controller was turned around quickly and came back in top condition. The team always tries to add those little extras—cleaning it up and a few Haribos never hurt!
Enjoy the gaming, and if you ever need us again, you know where we are!
The Ologic Team
I had a fantastic experience with the…
I had a fantastic experience with the repair team at Ologic, particularly Scott and Gary. From start to finish, the process was seamless and completely stress-free.
I was able to send my Bose headphones in easily from the comfort of my home, and they were returned promptly in perfect working condition. The communication and service throughout were excellent, and it’s clear they take pride in their work. (The little positive affirmation on the sticky label is a nice touch also).
I would not hesitate to recommend their service to anyone, truly first-class service.
April 16, 2026
Unprompted review
Reply from Ologic
Hi Tosin
Thanks so much for taking the time to share this—what a brilliant read!
We’re really pleased to hear everything felt seamless and stress-free from start to finish, exactly how it should be. We take a lot of pride in making sure every repair (and every customer journey) is spot on.
Glad your Bose headphones made it back home safe, sound, and working perfectly again. And yes… we like to sneak in those little touches where we can—sometimes it’s the smallest things that make the biggest difference 🙂
Thanks again for the recommendation, it genuinely means a lot to the whole team. If you ever need us again (hopefully not too soon!), we’ll be here ready to help.
The Ologic Team
100%
Great communication from day 1 of receivingmy laptop,they checked every spec of the laptop and even gave it a clean i side/out, and when it was returned back it was boxed very carefully and also had a sweet treat in the box that I wasn't expecting at all. I would 100% deal with this company again if my laptop goes down for repair again
April 15, 2026
Unprompted review
Reply from Ologic
Hi Shabeer
Thanks so much for taking the time to leave such a comprehensive review!
We’re really pleased to hear the communication stood out from day one – we know how important it is to keep you in the loop while your device is with us. Our technicians take real pride in giving every device a thorough check (and a bit of a freshen-up inside and out!), so it’s great to hear that didn’t go unnoticed.
And I’m glad the little sweet treat made it safely to you – just our way of adding a small smile to the return 😊
If your laptop ever does need us again (hopefully not too soon!), we’ll be right here and ready to help.
All the best,
The Ologic Team
Excellent prompt service, very thorough.
Booked a repair for a cracked screen on laptop through D&G insurance, Ologic contacted me straight away with collection details and fixed it promptly. Not only did they fix the screen they noticed a bulid-up of dust inside the device and cleaned it.
Would definately recommend Ologic.
Many thanks Scott and Gary for great service.
April 11, 2026
Unprompted review
Reply from Ologic
Hi Julie
What a brilliant review—thank you!
We’re really pleased everything ran smoothly from the moment you booked through D&G right through to getting your laptop safely back with you. A cracked screen is never ideal, so it’s great to hear we got you sorted quickly.
We always keep an eye out for those little extras too, giving the device a clean and clearing out dust is all part of making sure it comes back not just fixed, but refreshed and running at its best.
Thanks again for the recommendation, it genuinely means a lot to the whole team.
All the best,
The Ologic Team
Excellent service
Excellent service, very quick and efficient. Also some nice touches with the packaging for returning the laptop. Thanks Gary and Isaac
April 12, 2026
Unprompted review
Reply from Ologic
Hi John
Thanks so much for the great feedback!
We’re really pleased to hear everything was quick, efficient, and hit the mark — that’s exactly what we aim for.
Glad you noticed the little extras with the packaging, we like to make the return feel a bit more personal (and less like just another box turning up at the door!).
Thanks again for choosing Ologic — we really appreciate the recommendation.
The Ologic Team
Excellent service
Very pleased to receive my watch back at the right time.
April 9, 2026
Unprompted review
Reply from Ologic
Hi Carol
Thanks for your lovely feedback!
We’re really pleased to hear your watch made it back to you right on time, exactly how it should be!
If you ever need us again, we’ll be ready and waiting. Thanks for choosing Ologic.
The Ologic Team
Wonderful service …
Wonderful service from collection to return. I have used this company on numerous occasions and the repairs are always done to a high standard very quickly. Special mention to the technicians G & L who always go above and beyond,
April 8, 2026
Unprompted review
Reply from Ologic
Hi Carolyn
Thank you for such a fantastic review — and for coming back to us time and time again.
It really means a lot to hear that you’ve consistently had quick turnarounds and high-quality repairs, that’s exactly what we strive for every single job.
Going above and beyond is what we’re all about!
Thanks again for your continued support — we truly appreciate it.
The Ologic Team
Excellent service throughout.
Very fast and efficient service. Lovely staff when you speak to them (had to ring as I made a mistake when picking collection day). They keep you informed throughout and even sent a little treat along with the ipad repair. Couldn't recommend highly enough. Thank you.
April 7, 2026
Unprompted review
Reply from Ologic
Hi Siobhan
Thank you so much for the amazing review!
We’re really glad we could get everything sorted quickly and help fix the mix-up on the collection day — these things happen, and it’s what we’re here for.
It’s great to hear you found the team lovely to deal with and that our updates kept you in the loop throughout. And of course, we’re pleased the little treat went down well too — we like to add a small smile in with every repair!
Thanks again for the recommendation.
The Ologic Team
Can not fault ologic both times they…
Can not fault ologic both times they have fixed my tablets and never hand any issues would definitely recommend
March 31, 2026
Unprompted review
Reply from Ologic
Hi Kimberly
Thank you so much for your kind words and for trusting us not once, but twice with your tablets – that really means a lot to us!
We’re delighted to hear everything has gone smoothly on both occasions with no issues, exactly how we like it! The team always aims to make the whole process as easy and reliable as possible, so it’s great to know that’s come across.
We really appreciate the recommendation and look forward to helping you again in the future if you ever need us!
The Ologic Team
Great Speedy and efficient service.
Great Speedy and efficient service.
Communication from Garry and Tomas was excellent and cheeky comment on box made me smile all day!
March 12, 2026
Unprompted review
Reply from Ologic
Thanks so much for the brilliant feedback! We are ecstatic to see such positive comments.
We like to think a good repair should come with a bit of personality too, so we’re glad the cheeky comment hit the mark and kept you smiling all day!
If you ever need us again (hopefully not too soon!), we’ve got you covered 👍
The Ologic Team
perfect from start to finish
perfect from start to finish, even sorted out a re delivery next day due to courier not staying long enough to answer the door. highly recommend many thanks
March 25, 2026
Unprompted review
Reply from Ologic
Hi Daniel
Thank you for the great review!
We’re really pleased everything went smoothly from start to finish — and glad we could quickly get the re-delivery sorted for you. Couriers don’t always get it right first time, but we’ll always step in to make sure things get back on track as quickly as possible.
Thanks again for the recommendation — it’s genuinely appreciated by the whole team!
The Ologic Team.
A1 customer service
I cannot fault this company at all. When it comes to customer service they went above and beyond to fix my daughters laptop. The lady on the phone I spoke with was very polite and helpful, I didn't feel like just another number. The service felt personal. The engineers Gary and Kevin done a amazing job.
The laptop came back looking brand new. There was nice personal touches like the strawberry haribo packet which my daughter demolished.
Also there was a nice note saying they had also cleaned the dust from the keyboard. All in all I cannot fault them and I would highly recommend them to anyone!
March 23, 2026
Unprompted review
Reply from Ologic
Hi Imran,
Thank you for such a fantastic review — we really appreciate you taking the time to share this.
We’re delighted to hear your daughter’s laptop is back in action and looking like new again.
It’s especially great to hear that the service felt personal and that you felt well looked after throughout — that’s exactly what we aim for with every repair.
And it sounds like the strawberry Haribo didn’t stand a chance!
Thanks again for your kind words and recommendation — it genuinely means a lot to the whole team.
The Ologic Team
Excellent service
Excellent service! The communication was clear and consistent. They were quick with both collecting and repairing my computer, and they kept me updated throughout the whole process.
There was a small issue with the courier not showing up on the scheduled day, but when we contacted Ologic, they were very polite and apologized, even though it wasn’t really their fault.
Overall, very professional and friendly service. Also thank you for the sweats! 😊
March 18, 2026
Unprompted review
Reply from Ologic
Hi Thomas
Thank you for your fantastic review!
We’re really pleased to hear that you found our communication clear and consistent, and that the whole process—from collection through to repair—was quick and smooth. Keeping you informed every step of the way is something we place a lot of importance on.
We do apologise again for the courier delay. While it was outside of our control, we always want the experience to be seamless, so we appreciate your understanding and kind words about how it was handled.
And we’re glad you enjoyed the sweets —it’s our little way of adding a personal touch!
Thanks again for choosing Ologic, and we hope to be of help again in the future.
The Ologic Team
Impeccable Service
As soon as D&G logged my repair, I received a call the next day from Ologic - they arranged home pick-up the following day. Kept me informed of every stage from pick-up to receiving my equipment in the workshop, to repair and checks etc. Within a couple of days my equipment was returned with a personalised note and a little packet of sweets from the technicians.
I call that impeccable service.
February 27, 2026
Unprompted review
Reply from Ologic
Hi Angry Bird,
Firstly, we’re very glad we managed to keep the Angry Bird calm and happy!
Thank you for taking the time to leave such a fantastic review. It’s great to hear that everything from the call after Domestic & General logged the repair, through to the home collection, regular updates, and the return of your equipment all went smoothly. Keeping customers informed every step of the way is something we take real pride in.
We’re also really pleased that the personalised note and the little packet of sweets from the technicians put a smile on your face. Those small touches are our way of reminding people there are real humans behind the repairs.
Thanks again for your kind words and support. If anything ever does go wrong again, we’ll be ready to help — hopefully before the Angry Bird gets launched again!
Regards
The Ologic Team
Not just another repair company :)
I recently used Domestic & General for my PS5 repair and Ologic were the repair centre that it was sent to, The process via the iOS app and online tracking was seamless and transparent. My console was fixed and returned within three days, which exceeded my expectations from the get go.
What truly stood out to me was the personal touch. A message of hope on the box, a small pack of sweets and a 'Enjoy Happy Gaming' note on the repair form. It was so nice to see and I really needed it. It’s these small, thoughtful details that make Ologic feel human rather than just another corporation. Highly recommended!
March 11, 2026
Unprompted review
Reply from Ologic
Hi Sully
Thank you for such a thoughtful review.
We're delighted to hear that the whole repair process through Domestic & General went smoothly and that your PS5 was repaired and returned so quickly. Our team always aims to keep the process clear, transparent and efficient, so it's great to know the tracking and updates worked well for you.
It's especially nice to hear that the personal touches made a difference. The message on the box, the sweets, and the note on the repair form are simply our way of reminding customers that there are real people behind the repairs, and we're really pleased that it meant something to you.
Thank you again for taking the time to share your experience and for your kind recommendation of Ologic. We really appreciate it, and we hope you enjoy many more hours of happy gaming! 🎮
Regards
Mitch
Still waiting for domestic and general…
Still waiting for domestic and general review request for OLOGIC so
Decided to go direct we have a autistic son and I can’t count how many times OLOGIC have repaired his tablet every time the repair is done quickly and efficiently couldn’t recommend them enough thanks again OLOGIC no doubt you will be seeing his tablet soon lol
March 2, 2026
Unprompted review
Reply from Ologic
Hi Wayne
Thank you for taking the time to leave us such a kind review, it really means a lot that you chose to come directly and share your experience.
We’re delighted to hear that we’ve been able to help each time your son’s tablet has needed repairing. Our team always aims to make the process as quick, smooth and stress-free as possible, so it’s great to know that’s been your experience.
Please don’t hesitate to reach out whenever you need us – we’ll always be happy to help (and we’ll keep an eye out for that tablet making another appearance! 😄).
Regards
Mitch
I recently wrote a 5 star review… and take it back.
I recently wrote a 5 star review because this company were fast and efficient with my repair. HOWEVER, I sent this off at the end of February, they had reseated the CPU and RAM given it a clean and a service. 4 days it worked for, and came up with boot manager, had to send this back off to them. They sent it back today stating the hard drive needed replacing, fabulous all done and my son with adhd/odd was over the moon to have it back after not having it for 2 weeks (except the 4 days)
Waited until he was home from school, recorded him turning it on and STILK not working. All signs point to a failed GPU (graphics card) I call ologic myself, they said its could try to check the graphics card myself, which i didn't as that may void my insurance. I understand that this could have been damaged in shipping, but I have had 4 days off work in 2 weeks, I can not afford another 2 days off for collection/delivery. This item is insured through D&G and I have escalated a complaint in hope they will just replace this item, however Ologic themselves keep stating they can fix this. Clearly not. I mean a ram, cpu, hard drive and not a failed graphics card? Seriously, it's causing end amounts of stress and pressure on me, constantly sending and receiving a broken PC!
I cant do anything myself, nor pay anyone as it will void my insurance, but can you guarantee this will be fixed, sent and handled delicately if sent back to you? If not, admit it cant be fixed so I can sort this with D&G.
March 12, 2026
Unprompted review
Reply from Ologic
Hi Shanee,
Firstly, we’re really sorry to hear how frustrating this situation has been for you and your son. We completely understand how disappointing it must have been to receive the PC back and find it still isn’t working, especially after waiting and taking time off work.
From the symptoms you’ve described and the information from our team, it appears the graphics card may have become slightly unseated during transit. Desktop PCs contain several plug-in components, and although everything is secured before leaving us, items such as graphics cards can occasionally shift during shipping due to movement or vibration.
We absolutely believe this is something we can resolve, and if the graphics card has simply shifted position, it is normally a quick fix once the unit is back with us.
We also appreciate the difficulty you’ve mentioned around needing to be home for collections and deliveries. To help with this, DPD offer local drop-off and collection points. When you receive the SMS from DPD regarding the shipment, you can choose to redirect the parcel to a nearby drop-off location, meaning you wouldn’t need to take additional time off work to hand it over.
Please be assured that we’ll continue to work with Domestic & General and do everything we can to get the system working reliably again for your son as quickly as possible.
I believe our team has already been in touch to arrange collection and we will resolve this issue for you.
Regards
Mitch
The person always on the other end of…Very professional
The person always on the other end of the phone Mark, always listened to me- did not make me feel as though heard the query before. it was all about my concerns.
I felt every contact was personal, the packaging, the securing of my equipment on collection was excellent.
Nice touch on the packaging of my delivery - made my day.
Thank you Mark, Kevin & Gary
February 25, 2026
Unprompted review
Reply from Ologic
Hi Georgina
Thank you for such a kind review. We're really pleased to hear that you felt listened to and supported throughout the process. Mark always takes great pride in making sure every customer feels their concerns are taken seriously, so your comments will mean a lot to him.
It’s also great to hear that the collection, packaging and return made a positive impression — we try to take extra care with customers’ equipment and add those little touches where we can.
Thanks again for taking the time to share your experience – it’s genuinely appreciated.
Regards
Mitch
Quick turnaround for repairs
A lot of my products are insured with D&G insurance as I am disabled/housebound so the pick up of repairs from my home and delivered back is a godsend. On this occasion my X box one x console stopped working including the streaming and the Blu-Ray player which I explained when sending it in for repair the first time however when it was returned only the streaming had been fixed not the Blu-Ray player so it had to go back in again so that was a little disappointing but I am happy to report the second time around my console appears fully fixed and the only reason I deducted a star, however the service from this company was quick and great at keeping me up to date via text and emails regards pick up/drop off by DHL plus details of repairs in the return boxes. Also speaking to customer service directly was a pleasure and they resolved any issues quickly so overall I am very satisfied with their service and a first time fix would have definitely been 5 stars. Also wanted to thank them for the message on my return box (which I have kept in case of any future repairs) and the little packet of sweets which went to a good cause-) These little touches are rare these days but appreciated. I would use their service again even if it was not via my insurance plans.
March 6, 2026
Unprompted review
Reply from Ologic
Hi JJ
Thank you for taking the time to leave such a detailed review.
Firstly, we're really pleased to hear that the collection and return service worked well for you, especially given your circumstances. We know how important that convenience can be and we're glad the process through Domestic & General helped make things a little easier.
We're sorry that your console needed to come back to us a second time. While we always aim to resolve issues on the first repair, we appreciate you giving us the opportunity to put things right and we're glad to hear the console is now fully working as it should.
It's great to hear that our team kept you well informed throughout the process and that our customer service team were able to assist when you spoke with them. We'll also pass on your comments about the packaging, message on the box and the sweets – those little touches are something we enjoy adding and it's nice to know they’re appreciated.
Thank you again for your patience and for choosing Ologic. If you ever need us again in the future, we'll be very happy to help.
Regards
Mitch
Xbox one s repair
The item got picked up, delivered to the repair company the next day, good communication from the repair company, and it only took 4 days for the whole process, from pick up, to delivering it back to me, and extremely happy with the repair, and i got a new controller which was very unexpected. Very Pleased.
February 26, 2026
Unprompted review
Reply from Ologic
Hi Kelly
Thank you for the fantastic feedback! We're really pleased to hear that the collection, communication, and quick turnaround all went smoothly for you. Our team always aims to make the repair process as easy and efficient as possible, so it's great to know you were happy with the service and the repair.
We're glad the replacement controller was a nice surprise too! Thanks again for taking the time to leave us a review — it’s very much appreciated by the whole team at Ologic.
Regards
Mitch
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