Oltco Ltd Reviews 528

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their skill, professionalism, and dedication, often noting their willingness to go the extra mile. The quality of the product and the finished results are frequently highlighted as outstanding, transforming properties and exceeding expectations. People appreciate the efficient and professional service from the initial quote to the final completion, with many expressing high satisfaction with the overall process. However, some customers experienced issues with after-sales service, describing it as poor or abysmal, and felt that the company did not follow up on guarantees. A few reviewers also mentioned problems with communication regarding quotes, with initial estimates differing significantly from final prices, and some felt there was a lack of clear planning or accountability for errors like concrete spills or incorrect installations.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the professionalism, skill, and... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, skill, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality finish and the... See more

Product

Reviewers mention positive feedback about product. Many customers are very satisfied with the end result,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report poor communication and a... See more

Based on these reviews

Rated 5 out of 5 stars

We have had our patio and driveway laid to resin with a year gap between the two, this was to determine how good it’s usability and how effective it’s draining qualities were. Both were excellent he... See more

Company replied

Rated 5 out of 5 stars

Very impressed with the standard of professionalism by Oltco Bournemouth from the initial survey report and the team who carried out the install. Our thanks to Warren who was able to overcome a number... See more

Company replied

Rated 5 out of 5 stars

We had our resin driveway laid three years ago by Steve & the team from Maidstone office. From initial quote to completion the process was efficient & professional. I've waited a few years before wr... See more

Company replied

Rated 5 out of 5 stars

From survey to completion everything was great. Survey & quotation was prompt & Kris kept me informed throughout the whole process. The team who carried out the install were brilliant, so polite & pro... See more

Company replied


Company details

  1. Flooring Store
  2. Construction Company
  3. Home Improvement Store
  4. Manufacturer
  5. Paving Contractor
  6. Plastic Resin Manufacturer

About Oltco Ltd

Written by the company

♻️We turn waste plastic into beautiful resin driveways. We are the innovators of award-winning Recycle Bound flooring.

We are dedicated to transforming spaces. We provide outstanding, high-quality products. We’re renowned for our forward-thinking solutions. We’re famed for our incredible customer service. Since 2004, Oltco has become the leading independent resin-bound specialist in the UK. With over 50 expert installation teams operating nationwide, Oltco's Cornwall hub is filled with experienced office staff delivering outstanding customer service.


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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

528 reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

Resin patio

A most excellent job by Oltco South Central ! Rob Wilson and Warren Mcallister have both been brilliant, helpful and professional. We are very pleased with the end result, it looks amazing!
Yes there was the odd issue that arose along the way but both Rob and Warren moved quickly and efficiently to resolve said issues.
We are very pleased with our resin patio. Oltco South Central have been fabulous and I am more than happy to thoroughly recommend them. Their work was of the highest quality.

April 13, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Graham, thank you so much for your wonderful feedback. We’re thrilled to hear how pleased you are with the results. All the best, Graham

Rated 5 out of 5 stars

Our project was a bit different as it…

Our project was a bit different as it is a ceramic tiled balcony however the information we got was positive and queries were answered straight away. The office team of Carys and Steve were very helpful throughout the initial process. The install team of Wayne and Arnie were fantastic, at all times friendly but professional. The end result was amazing and we are very happy and would highly recommend this company.

April 8, 2026
Unprompted review
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Reply from Oltco Ltd

Thank you for your kind words. We always strive to deliver the highest level of customer service - from our office team through to our installation team. We’re delighted to hear that your experience was positive all around, and we'd like to thank you for choosing Oltco. All the best, Oltco HQ

Rated 5 out of 5 stars

Patio & driveway

We have had our patio and driveway laid to resin with a year gap between the two, this was to determine how good it’s usability and how effective it’s draining qualities were. Both were excellent hence why we decided to go for the driveway as well.
We was very impressed with the skill and professionalism of Liam’s team, with an attitude of going that extra mile to meet our requirements. We would not hesitate to recommend this company to friends and family.
Gary

April 8, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Gary, thanks for leaving such kind words. We're so pleased you're happy with the results of both installations! All the best, Oltco HQ

Rated 5 out of 5 stars

The finish is absolutely fantastic-…

The finish is absolutely fantastic- professional and friendly workman Eric and Jack and estimater Liam here close to Colchester Essex.

Prompt and reliable - we could not ask for more and have no hestition in recommending them

April 2, 2026
Unprompted review
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Reply from Oltco Ltd

We're so glad to hear your experience was so positive! All the best, Oltco HQ

Rated 5 out of 5 stars

Excellent service

Very impressed with the standard of professionalism by Oltco Bournemouth from the initial survey report and the team who carried out the install. Our thanks to Warren who was able to overcome a number of logistical problems and get our project back on target. We highly recommend Oltco. We are so very happy with the end result.

March 9, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Christine, thanks for leaving such a lovely review! We're so pleased you're happy with the end results. All the best, Oltco HQ

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish, as ever going above and beyond. Inder, Bobby and the boys have now completed 3 driveways for our family and one for our neighbour, everyone is really happy with their work. All have been completed quickly, efficiently and neatly.
Wouldn't hesitate to recommend them.

March 13, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Brian, thank you for the kind words and your continued support! We're very pleased to hear you're happy with the end results. All the best, Oltco HQ

Rated 5 out of 5 stars

Excellent service from the first call…

Excellent service from the first call to completion, would highly recommend.

November 3, 2025
Unprompted review
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Reply from Oltco Ltd

Hi Andrew, thank you for the kind words we're glad you're happy with the end results. All the best, Oltco HQ.

Rated 5 out of 5 stars

I would highly recommend Oltco!

I would highly recommend Oltco! A friendly and professional team, who carried out work efficiently and to a highly quality finish. The driveway looks great!

March 9, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Lindsay, we're so pleased to hear your experience was a positive one, and now you have the driveway you deserve. All the best, Oltco HQ

Rated 3 out of 5 stars

Beautiful finish except the brick work

Nice finish to drive, if you use this company check the surround stones they use are genuine bricks that keep their colour. We only had it done recently.
Our work cost £ 21.000 and the surround stones are now almost white and don’t match the red colour we chose from the samples we were shown.
Incredibly disappointing actually. Also check they complete the work with the same colour. We are having to get them back as a small part of the drive was finished with a slightly different colour.
In summary they are a good hard working team who do a good job, if you use them and they are a good company just check they complete the work with the same materials and also ensure the surrounding brick work isn't look white on completion. Ours look like breeze blocks that were dyed to match the drive.
The company have promised to rectify the different colour to a small part of the drive.

February 26, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Alice, thank you for the feedback. We will be passing this information onto the relevant franchisee. Thanks again, Oltco HQ

Rated 5 out of 5 stars

Our patio 'glow up'

Our patio 'glow up' was transformational - from the initial consultation to the installation it was seamless. The team of installers were exceptionally efficient and nothing was too much trouble (even to the care and attention they gave to my harebrained desire for the inclusion of some small shells into the mix) I cannot recommend Oltco highly enough.

March 2, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Kerenza, thank you for the lovely feedback! We're so glad your patio is now living its best life! All the best, Oltco HQ

Rated 1 out of 5 stars

Be very careful using this Company

Be very careful using this company as we feel completely ripped off. This is why. We have an existing drive and at the survey they included for removing and replacing the hardcore sub-base. I queried this and they explained if the sub-base was ok (as determined by their ground worker at the time of the installation) they would reduce the cost at completion. The existing sub-base was fine. So we were offered £430 (materials & labour) as there was no excavation of the sub-base and no new hardcore laid. The area of the drive is 29 square metres. The labour element deduction was £166 which we felt was totally unacceptable. They threatened lawyer action and despite a complaint to the directors of the JX3 Group Ltd they weren’t prepared to deduct a more reasonable cost. If this is their business model in conning customers out of money then so be it.
Finally, throughout the process the communication with the representative of this company has been poor. We have had to constantly chase for updates and then little notice was given when the various stages of work were to take place. For example, no notice was given when the materials arrived!!
Although the product is good we would not recommend this company.

February 1, 2026
Unprompted review
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Reply from Oltco Ltd

We’re very sorry to read that you feel disappointed with your experience, as this is never the outcome we want for any customer.
To clarify the situation regarding the sub-base: the quotation included an allowance for excavation and installation of a new hardcore sub-base to ensure the driveway would be installed to the correct specification. As explained at survey stage, if the existing sub-base proved to be suitable at the point of installation, a deduction would be applied to reflect the reduced materials and labour required.
On the day of installation, the existing sub-base was assessed as suitable and therefore a deduction of £430 was applied to the final invoice.
This figure was calculated based on the actual savings in materials, plant use and labour. While we appreciate that you may have expected a larger reduction, a significant proportion of the preparation work, project management, waste handling, plant mobilisation and installation team costs still apply to the project regardless of whether a full excavation is required. The deduction offered reflected the genuine cost difference to the works carried out.
Regarding communication, we are sorry you felt updates were not always as clear or timely as they should have been. We did offer a number of earlier installation dates which were declined, and this resulted in the works being scheduled during a period of particularly unsettled, cold and wet weather. During such conditions, we have to remain agile with dates and timings to ensure both quality of installation and health and safety standards are maintained. That said, we recognise how important clear and consistent communication is and will take this feedback on board.
We are pleased that you are happy with the finished product and its quality, which remains our priority on every installation.

Rated 1 out of 5 stars

Don't be fooled by their Marketing

Wanting the confidence of a trusted company to install my driveway and expecting professionalism, this company couldn't be any further than this. Don't fall for the marketing.
We requested a visit, and they provide an over the phone guide price to check their services are within budget. This was 7.7k. We'd had a few other quotes already and this was higher, but we thought this would be worth it for a trusted company, hassle free and with good guarantees. In the meantime between the visit and downloading the brochure, I received multiple contacts for Oltco marketing trying to be book a visit even though I already had.
We then had someone from the local branch visit to discuss our plans and measure up. He was pleasant and appeared knowledgeable. He did slide in that they have turned down jobs due to trees etc. which was interesting. We did discuss additional bits of work like a tree removal and ACO channel installation. The quote received was £14.8k which is significantly higher than the 7.7k on the phone. This was disappointing and I emailed the guy back asking him why this was so much higher, and he confirmed it was because of the metal edge which was very expensive. This was not explained during the visit which isn't helpful. He did offer to requote without this, which I requested. I also requested to remove the tree removal and other tiny bits agreed during the visit ( removing a gate etc.) and explained our budget which was over the 7.7k initial quote. I didn't hear back from the guy. I contacted the info Oltco email to explain my disappointment with the experience and requested whether another branch 40 mins away could give us a quote to compare, and again I didn't hear back.
It appears this company care more for marketing and overcharging customers than customer service and professionalism. I think I dodged a bullet here and would expect similar customer service if anything were to go wrong with the massively overpriced end product.

August 26, 2025
Unprompted review
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Reply from Oltco Ltd

Thank you for taking the time to share your feedback.

Our initial telephone pricing is provided as a guide only, with a full quotation issued following a site visit and assessment of the specification discussed. Differences in pricing can arise where materials or additional elements are included, and we acknowledge that this should have been outlined more clearly at the time.

We also note your comments regarding our marketing communications and recognise the importance of ensuring these are appropriately aligned with existing enquiries and booked visits.

We take feedback on communication and customer experience seriously and appreciate it being brought to our attention. We wish you the best with your project moving forward.

Rated 5 out of 5 stars

Oltco Basingstoke: Outstanding customer service and product

Oltco have outstanding customer service from start to finish. The detailed video produced of our requirement is a great way to ensure everyone knows exactly what is being requested and avoids any unnecessary confusion or mistakes. The handover from sales to ops was also fantastic and I felt very well looked after throughout the installation process. And the product itself looks great. The neighbours are providing lots of positive feedback too. I really recommend this company. Thank you Rob, Warren and the team.

February 11, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Nicole, thank you for such a positive review!
We're so pleased you're happy with the work provided by Rob, Warren and the Oltco Team. All the best, Oltco HQ.

Rated 5 out of 5 stars

Can't stop looking at our lovely…

Can't stop looking at our lovely garden, and thinking wow, thank you so much for all your teams hard work, you always showed up, and worked like trojans nothing was too much trouble and everything was cleaned up afterwards thankyou again Inder John and Den xx

February 17, 2026
Unprompted review
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Reply from Oltco Ltd

Hi John, thank you for this lovely review!
We're so pleased you're happy with the end results. Our staff take pride in achieving the best results possible, so it's very rewarding to know their hard work made a difference. Thank you for choosing Oltco.
All the best, Oltco HQ

Rated 5 out of 5 stars

Resin surface

We were delighted with the work carried out by Oltco. Wayne and his colleagues did a remarkable job despite the adverse weather and were both prompt and efficient.

February 4, 2026
Unprompted review
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Reply from Oltco Ltd

Thank you for the kind words, we're pleased to hear your experience with Oltco was a positive one.
All the best, Oltco HQ

Rated 5 out of 5 stars

2nd Time Using Oltco (MK Team) - Top Job

We have just had our 2nd job completed by Michael, Andy, and the rest of the Milton Keynes team at Oltco. Once again, the team provided the best service and a top quality job with professionalism. Nothing was too much trouble, even when we requested some last minute changes. The Groundworks were completed by Mehmet and his team again which was also of a top standard. We fully recommend Oltco.

February 12, 2026
Unprompted review
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Reply from Oltco Ltd

Hi Nigel, thank you for the kind words and for choosing Oltco once again. We appreciate your continued Support! By choosing Oltco, you're also helping to reduce plastic waste - thank you for being apart of a positive impact.
All the best, Oltco HQ

Rated 5 out of 5 stars

First Class Bound Resin Drive

Original sales visit was informative and not high pressure. The actual installation went exactly as I expected and the team were courteous and professional. The installation was completed to a high standard without any hitches. Great job.

December 15, 2025
Unprompted review
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Reply from Oltco Ltd

Hi Stephen, we're delighted to hear your positive experience. Our team always aims to provide the highest service possible, we're glad you're happy with the end results.

All the best, Oltco HQ

Rated 5 out of 5 stars

New Resin Drive

Great communication throughout the process. Very friendly and hard working team, that were very professional and respectful to our home. Would definitely recommend

February 2, 2026
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Reply from Oltco Ltd

Hi Sharron,
Thank you for the kind words, we're pleased to hear you're experience was positive.

All the best, Oltco HQ

Rated 5 out of 5 stars

From the first phone call

From the first phone call to kris
to him coming out and going through everything to the lads turning up and doing the job was great and very professional company in fact the job looked so good that they have had more Enquiries from my job
Well done guys very happy and looks amazing 😊

January 12, 2026
Unprompted review
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Reply from Oltco Ltd

Thank you for the fantastic review Darren! We pride ourselves on delivering the highest standard possible, and we're delighted to hear there will be further enquires with yourself.

All the best, Oltco HQ

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