Omlet Reviews 

Very quick delivery and well packed quality products

Great products, and always delivered when promised.

Their rabbit shelter with play tunnel is a hit in my rabbit's world. Highly recommended!

I am very happy with the quality and design of the products I have bought for my chickens. They seem to truly care about pets! Fast shipping and a great experience shopping on their website.

Omlet was recommended by a friend in the US and they did not disappoint. The bed is now our 11yo cat's favourite and she comes and asks to play with the star on a string, like she was a kitten. Fair prices and the shipping was fast, I didn't need customer service but I trust that if I had they would be responsive. Looking forward to a catio next!

I ordered the wrong product but Omlet quickly sorted everything.
Now our chickens have a wonderful warm jacket for their coop, easy to fit and very worthwhile for keeping chickens warm this winter.

Automatic door control panel became faulty and Omlet sent out a replacement immediately. Also provided free postage to send faulty one back (which we didn’t have to do until we got the replacement installed).
Fantastic customer service from very helpful staff - a bit of a rarity these days.

Thought I would get a second automatic door for a second chicken run so looked at the BLACK FRIDAY OFFERS of up to 50% discount.
I bought an automatic door and attachment kit for £181.65 (including Promotional Code Saving of -£9.25 and postage of £5.90) in January 2023 just over ten months ago. Today the exact same product is listed as £227.00 but with the BLACK FRIDAY 20% off the total comes to £187.50 (including the Black Friday discount of -£47.40 and postage of £5.90). This is more than the price I paid 10 months ago.
Decided not to buy as it doesn't feel at all like a BLACK FRIDAY discount. Am very disappointed!

Spent a small fortune (for us) on a topology bed with a bolster topper, added also a quilted topper which we use more frequently. This was in April. The bolster cover had been washed only a handful of times, always gentle and 30 degrees wash. The last time it came out of the wash in October, the stitching had come undone where bolster joined the quilt. I work during the day and cannot be on the phone so emailed info@omlet with a photo of the fault. Received the standard auto reply saying that it would take up to two working days for them to get back to me. It has since been radio silence for two weeks. I even tried the WhatsApp chat to receive similar auto response. And still no joy. In the meantime, I have hand sewn the cover back on but doubt it would survive few more gentle washes. I had expected much better from Omlet given the prices of the products. The dog, by the way, loves his topology bed.
*Update:
Lucy got in touch a couple of days (today) after my WhatsApp message and organised for a replacement to be sent and replied very swiftly my follow up questions. However, there was no sign of my original email apparently so I sent screenshots of that email and of the auto response received. I had contacted the customer service a few months back enquiring dimensions of dog beds to which, I received a response a week later, way longer than the “aim” of a couple of working days. Please do better, Omlet!

New cat beds from Omlet are fab quality... if a tad small for my bengals. Buy my wee one, Smaug, loves it. Keep up the good work Omlet; just make the beds bigger pls.

I had a faulty roof panel and Omlet sent me a new one immediately without question! Their customer service is great and the product is amazing!

In many ways, innovative, to quote themselves. Dumb as anything when it comes to the basics of placing such a setup in your garden …. Which shares the same area with the common rat! We have spent a fortune with this company in providing a setup within a children’s day nursery, boy, do we now have a problem of infestation, we have potential disease everywhere, we are taking steps to remove all equipment, why?, because the rats can ‘easily’ get through the mesh as it it is far to coarse for the purpose in which it is exposed too. Classic case of a designer not getting out there and truly evaluating the need, or, not listening after all this time to the people that have invested in what is a cleverly marketed product ! All that glitters is not gold ! AVOID AVOID!!

Delighted with our Boughton chicken coop from Omlet. Delivery was a challenge but only because it was a gift and essential it arrived by specific date. We contacted Omlet & spoke to Janni who could not have been more helpful and sorted everything. Couple of unfortunate issues with the coop however once again Omlet went the extra mile and replacements were promptly sent. Great to speak to Janni again who gave us fabulous practical advice on chicken keeping - thank you Omlet for truly delivering an excellent service.

Bought a Topology bolster bed for my dog which I received mid August 2023. Quite happy with the product on set up however within one month three holes had appeared in the material where the bolster section joins the blanket section. Contacted Omlet who provided a replacement.

This morning, less than 2 months after setting up the bed for the first time I see the material is coming away between the blanket and the bolster section in the replacement cover. I doubt it will last a few more weeks. On the positive side, my dog finds the bed very comfortable.

My dog previously had a much less expensive bolster bed for 3 years with no damage to the cover. He does not dig in his bed and is generally very gentle on his toys etc.

Really disappointed by the quality of the materials used. I have had Omlet products in the past for chickens and small animals that were excellent so I trusted the brand.

Ordered a topology dog bed on Monday 25 Sept and it was with me on Tuesday 26 Sept - superb communication, product and service I would have no hesitation in recommending Omlet to fellow pet owners

The eglu alone is ok for one rabbit or one male guinea pig or a couple of female guinea pigs. It's too small for two male guineas and causes them to fight. Too small to fit two average rabbits. The runs available do not protect the animals against predators, worst of all the gaps are the perfect size to allow rats right in. I wouldn't purchase this unless you wish to have a rat infestation. Customer service have provided no support whatsoever. Overall a poor product and a poor service. Won't be wasting anymore money with them. Wouldn't use their products even if they paid me to.

The assistance we got with pacing our order and what we needed to get was exemplary. There was a hiccup in the delivery which was not their fault and the carrier did rectify it the following day which was very important to us. Assembly could have been helped by much clearer identification of the various panels because the catio came in 19 different packages and working out which panel was which was sometimes trial and error. The end product is excellent and just what we wanted.

I was missing a part in my delivery (It happens). Pinged over an email at about 9pm, got a response around 8am the next morning. Problem solved two emails later and new part shipped. Super helpful and efficient - it's always when stuff goes not to plan you see how good a customer team is.

Bought multiple eglus from them and the eglu is good but difficult to clean. The run is not safe as rats can get in still. Contacted omlet to tell them this as they state they are safe which is a lie. They basically said they won't help. Stupidly overpriced for a poor product. I would recommend avoiding them.

Edit after reply:

The site stated it would keep animals safe. So we trusted that based on how expensive it is. The food is securely stored and nothing has got to that, but it is an awfully designed product if rats can easily enter and get into the eglu. If there was actual thought put into the design then there would be much smaller gaps that would stop anything getting in. Another awful response from an awful company unwilling to help.

It took a long time to receive the first part of my parcel and I am still waiting for the 2nd part.