One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
Company replied
Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from one.com
Hi Digant Jani,
Thank you so much for a positive review. We appreciate the time you took to provide us feedback as we always strive to improve our services and this interaction will serve as a good example for training & quality purposes.
We're always here ready to help if you have any questions or concerns.
Best regards,
Jenalynne / one.com
Jenalynne/one.com
One.com seriously have some of THE BEST…
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps and further ask if I had any other issues. Honestly, SO grateful for this function. Have been with One.com for 10 years now! :D
June 1, 2026
Unprompted review
Reply from one.com
Hi Polly,
Thank you so much for your amazing review and for being with us for 10 years. That truly means a lot!
We’re really happy to hear that you had such a great experience with our support chat and that Iraida was able to help you quickly identify the issue, guide you through the steps, and make sure everything was clear along the way. We’ll be sure to share your kind words with her.
It’s always rewarding to know our support team is making a real difference, and we’re grateful to have you as part of the one.com family.
Kind regards,
Shravan,
one.com
Denn was really friendly and helpful…
Denn was really friendly and helpful through the whole chat, thanks for her help.
May 31, 2026
Unprompted review
Reply from one.com
Hi Qiong Ja,
Thank you for your lovely feedback!
We’re happy to hear that Denn was friendly and helpful throughout your chat. We’ll make sure to pass along your kind words to her. It will definitely make her day.
We truly appreciate you taking the time to share your experience and thank you for choosing one.com.
Kind regards,
Shravan,
one.com
customer service was great here
customer service was great here! Tom was assisting with a great attitude!
May 31, 2026
Unprompted review
Reply from one.com
Hi Silense,
Thank you for your kind review!
We're delighted to hear that you had a great experience with our customer service. Tom will be very happy to know his positive attitude and support made a difference.
We truly appreciate your feedback and thank you for choosing one.com.
Kind regards,
Shravan,
one.com
Reply from one.com
Hi Demostene,
Thank you for your feedback!
We’re happy to hear that you had a good experience with our service and that our team was able to help you find the right solution. Your support means a lot to us.
Thank you for choosing one.com.
Kind regards,
Shravan,
one.com
Fast replies and good service/support
May 31, 2026
Unprompted review
Reply from one.com
Hi Harald,
Thank you for your review!
We're pleased to hear that you experienced fast responses and great support from our team. Providing timely and helpful assistance is something we work hard to deliver every day.
We truly appreciate your feedback and thank you for choosing one.com.
Kind regards,
Shravan,
one.com
AI Kenneth understood my problems and…
AI Kenneth understood my problems and solved it quickly and and simply.
May 31, 2026
Unprompted review
Reply from one.com
Hi John,
Thank you for taking the time to share your experience!
We're delighted to hear that Al Kenneth was able to understand your issue and provide a quick and simple solution. Delivering clear and efficient support is exactly what we strive for, and your feedback means a lot to us.
We'll be sure to pass your kind words along to Al Kenneth.
Thank you for choosing one.com!
Kind regards,
Shravan,
one.com
Very helpful helpdesk
Very helpful helpdesk, I am truely satisfied with your service!
May 30, 2026
Unprompted review
Reply from one.com
Hi Nathalie,
Thank you for your review and feedback!
We are glad to hear that you are happy with our helpdesk and service!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
Reply from one.com
Hi Jens,
Thank you for your fantastic review!
We're thrilled to hear that you've consistently had a great experience with our support team. Mark will be especially pleased to know that his efforts have made such a positive impression.
We truly appreciate your continued trust in one.com and look forward to assisting you whenever you need us.
Kind regards,
Shravan,
one.com
Reply from one.com
Hi,
Thank you for taking the time to leave us a review!
We're delighted to hear that you had a positive experience with our team. I'll be sure to share your kind words with Alyssa and she'll be happy to know her assistance made a difference.
Thank you for choosing one.com. We're always here if you need any help in the future.
Kind regards,
Shravan,
one.com
I have bought a domain
I have bought a domain, after the website publishing it didn't work - wasn't visible. So I reached out to the service help and was promised that it will work in 30min, but it did not. I reached out again, than the said that - the SSL certificate of your website likely wasn't activated properly
May 29, 2026
Unprompted review
Reply from one.com
Hi Oksana,
Thank you for your review.
I am truly sorry that your website was not visible right away after publishing and that our support did not meet the promised 30-minute timeframe. A delayed response time is frustrating, especially when you are trying to get a freelance business off the ground and need everything to work smoothly from the start.
Besides the initial delay, it appears there was an SSL certificate mismatch that prevented the site from loading correctly. While that was eventually resolved, it absolutely should have been diagnosed during your very first contact.
I want to thank you again for all the feedback and the great proposals you shared during our call. We really covered a lot of ground, and your insights will help us focus on where our priorities need to be.
If you ever have any additional questions or run into other problems, please do not hesitate to reach out. That is exactly what I am here for.
Kindest regards,
Michael, One.com
Great Support from this very professional company
As usual, fantastic support from the one.com support team. Churlyn and her team got to the bottom of the issue i was having within minutes and the problem was solved quickly and easily. I highly recommend one.com as a domain and wordpress hosting company.
May 29, 2026
Unprompted review
Reply from one.com
Hi Hutch,
Thank you so much for your fantastic feedback! We're delighted to hear that Churlyn and the team were able to quickly identify and resolve the issue for you. Providing fast, effective support is something we take great pride in, and it's wonderful to know that your experience reflected that. We truly appreciate your recommendation and your trust in one.com for your domain and WordPress hosting needs. Thank you for being a valued customer!
Best Regards,
Raniel / one.com
Bad company they steal money
Bad company they steal money, i bought a domain for webemail and i could not even log in!! customer service weak!!! send my money back
May 29, 2026
Unprompted review
Reply from one.com
Hi Massin,
Thank you for your review.
I am very sorry to hear about your experience regarding your purchase.
I have sent you an email regarding this matter so we can look into it further and assist you directly. Please feel free to reply to that email at your convenience.
You can also contact us directly by email at service@one.com.
Kind regards,
Louis / one.com
assist-informatique.be
An excellent experience thanks to Lovely’s impeccable support. Their dedication is focused on serving the customer and always finding a positive solution
May 29, 2026
Unprompted review
Reply from one.com
Hi Gilbert,
Thank you for the wonderful feedback! We're thrilled to hear that Lovely provided such an excellent experience. Her dedication to helping customers and finding positive solutions truly reflects the level of service we strive to deliver. We'll be sure to share your kind words with Lovely—she'll be delighted to know her support made such a positive impact. We greatly appreciate your support!
Best Regards,
Raniel / one.com
Quick resolve of issue with add-on that…
Quick resolve of issue with add-on that was unused but billed. Resolved via chat on a Thursday evening at 9pm. Great service!
May 28, 2026
Unprompted review
Reply from one.com
Hi ZM,
Thank you for your feedback! We're delighted to hear that your billing concern was resolved quickly and smoothly through our chat support, even during the evening. Providing timely assistance when our customers need it is important to us, and we're glad we could help resolve the issue with the unused add-on. We truly appreciate your kind words and support!
Best Regards,
Raniel / one.com
Support is very efficient
Support is very efficient. They are quick providing solutions to whatever I need.
May 29, 2026
Unprompted review
Reply from one.com
Hi Ahmed,
Thank you for the wonderful feedback! We're glad to hear that our support team has been able to provide quick and efficient solutions whenever you've needed assistance. Delivering timely and effective support is what we strive for, and we truly appreciate your kind words and continued trust in us!
Best Regards,
Raniel / one.com
Absolutely awful company to deal with
Absolutely awful company to deal with, I wouldn't recommend anyone getting involved with them
April 21, 2026
Unprompted review
Reply from one.com
Hi Helen,
Thank you for your review.
I am very sorry to hear that you have had such a bad experience. This is certainly not the standard of service we want to provide.
Since I do not have your account details from this review, I would love to hear more about what happened so I can look into it for you. Please feel free to send an email to service@one.com with your domain name or order number. Then I will do my best to help you find a solution.
Kindest regards,
Michael, One.com
Excellent chat help.
Great help from Alyssa re plan options. Felt listened-to and understood. one.com are consistently good when it comes to chat-based help. Many thanks.
May 28, 2026
Unprompted review
Reply from one.com
Hi Martin,
Thank you so much for your kind words! We're delighted to hear that Alyssa was able to help you with your plan options and made you feel heard and understood throughout the conversation. It’s also wonderful to know that you consistently have positive experiences with our chat support team. We truly appreciate your continued trust in one.com — many thanks to you as well!
Best Regards,
Raniel / one.com
I had an issue in the morning
I had an issue in the morning, and the online support was great at resolving it quickly and professionally in just a few minutes.
May 28, 2026
Unprompted review
Reply from one.com
Hi Ihr Name,
Thank you for the wonderful feedback! We're happy to hear that our online support team was able to resolve your issue quickly and professionally. Providing fast and reliable assistance is always our goal, and we’re glad we could help get everything sorted out in just a few minutes!
Best Regards,
Raniel / one.com
when I got may renewal of domain just…
when I got may renewal of domain just paid, and I find the CS to cancel it, they did the help for me very soon. it is very nice😀
May 28, 2026
Unprompted review
Reply from one.com
Hi Wowers Team,
Thank you for sharing your experience! We're glad our support team was able to assist you quickly with your domain renewal concern. It’s great to hear that the process went smoothly and that you were happy with the help provided. We truly appreciate your kind feedback! 😊
Best Regards,
Raniel / one.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.