Oneassist Reviews 

Very good service and very helpful staff

One assist claim pass Nahi karti hai One assist chor company hai Flipkart ka bhi mame kharab kar Rahi hai aise company ko Flipkart bahar nikal Dena chahie Flipkart ek acchi platform hai uska Name one assist
Kharab kar Rahi hai

One of the worst and fraudulent insurance cmpny I have ever seen since.. No proper response from customer service and application was also not user friendly and no more options to raise our queries properly..

I am writing to bring to your urgent attention a matter of serious concern involving OneAssist Consumer Solutions Pvt. Ltd., with regard to their fraudulent rejection of my warranty claim under the Complete Appliance Protection Plan.

Details of the Incident:

Product: MI TV
Date of Purchase: 16th October 2023
Insurance Company: OneAssist
Policy: 3-Year Complete Appliance Protection Plan (includes Accidental & Liquid Damage)
Date of Incident: 14th July 2025
Nature of Damage: TV stopped working due to rainwater entering the premises (we live in a house with a tin shed roof — Patrel Wala Makan), leading to a blank display.
Chronology of Events:

MI Service Visit:
MI's authorized engineer inspected the TV, confirmed the issue, took photographs, and assured me it would be covered under the manufacturer’s warranty.
Warranty Claim Rejection:
Later, MI rejected the claim citing water damage, which is not covered under standard warranty.
Insurance Claim with OneAssist:
As I had purchased a separate insurance policy from OneAssist that explicitly covers liquid and accidental damage, I raised the claim. However, they rejected it under the following service request IDs:
Service ID 46237097: Rejected saying it’s covered under MI warranty (which it wasn’t).
Service ID 46516517: Rejected stating they require official confirmation from MI about water damage.
Service ID 46711689: Rejected again with the reason “We do not cover water damage” – a direct contradiction of their own policy.
Misleading Practices:
I purchased this insurance from Flipkart at the time of buying the TV. OneAssist promotes their plans with false claims and misleading advertisements about coverage. However, when a genuine claim is made, their team argues, misbehaves, and finds excuses to deny it rather than honoring the service.
Evidence Attached:

Screenshots of all service requests and denial reasons
Official email from MI confirming liquid damage
Screenshot of OneAssist policy terms and conditions clearly stating coverage of liquid and accidental damage
Conversation history from Twitter where OneAssist confirmed they don’t cover water damage — despite policy saying otherwise
Request for Redressal:

I request IRDAI and the Consumer Forum to take the following actions:

Immediate investigation into OneAssist’s unfair trade practices and claim rejection mechanisms
Compensation for the denied claim and harassment faced
Cancellation of IRDA license if the company is found guilty of widespread consumer fraud
Public advisory against such deceptive extended warranty schemes sold on e-commerce platforms like Flipkart
I am not the only victim — many customers are being misled and defrauded by this company using similar tactics.

Thank you for taking note of this serious matter. I am attaching all relevant evidence for your review and request a prompt resolution.

Complain to IRDA 07-25-019039
National Consumer Complaint 7546818
Flipkart cOMPLAIN IN25071523313230330997

This is the Ford company, celebrating with Flipkart and taking advantage of your money. I highly requested no buy.

Don’t ever buy insurance from one assist. They are frauds and devils waiting for us to make a mistake in the claim form or details given during the call to reject the claim.

I bought insurance for UPS from them and tried to make a claim as there was no backup they rejected saying that the day issue started (a random date I put) and the day I submitted the claim was over 48 hrs. How do I know when the issue started and what is the issue? Its a UPS and glitches are expected. Am I supposed to sit infront find the issue and report? It's a UPS and you don't carry it in your hand always. The more annoying thing is that they called me after submitting the claim and I thought it's just an information call and not a verification call because they didn't state anything in the beginning. In the call they were asking me for the date of issue started and again I just mentioned a random date. They could have said in the beginning of the call itself that the claim would be rejected if the issue start date is not within 48 hrs but they didn't mentioned this and wait for me to repeat the same to cancel the claim. Devils. When I resubmitted the claim they rejected it saying the previous claim was rejected and they cannot accept another claim without I repairing from service centre.
They don't mentioned such terms in the website when you are buying a products I bought it from flipkart. They said they email us such terms but I don't remember receiving any.

Bought an extended warranty along with the purchase of my TV. TV went faulty during the 1st year of extended warranty. Complaint raised via app within 1 day. From here the misery starts!!! Technician visits, says panel needs replacement. Said he will need 1000Rs to fix. No denying this payment (as spare parts and labour charges are fully covered by insurance) the technician went away. From then for for over 1 month the claim went into limbo.. sometime claiming spare part which was reported available becoming unavailable... New technician contact assigned in the app saying on call he doesnt work for this company so never contact... claim goes back to approval stage and hold. Customer care unreachable and being completely useless. Each time you contact you to explain the issue to a new person inspite being promised on the previous interaction all the information being shared is being registered into an internal complaint form. After a month, the claim is rejected in the system by a technician who claims he tried to call us (no any call based on call history from service provider) and couldn't reach us. Then on insisting with customer care the claim is reopened. Another 1 week waiting for new technician. Then randomly getting a message in app the tv is no longer viable to repair and a claim is approved for an incorrect depreciation value (double than what is qouted in the insurance which is more favourable to Oneassist. One the last week, I have trying explain their own insurance policy to them without any help!! STAY AWAY FROM THIS COMPANY!!!

My device was covered for physical damage and extended warranty. They did fix my phone the first time hence 2 stars. But they obviously did a lousy job. Had the same issue a few months later. When i raised a claim. They told me they found liquid damage in the phone(NOT TRUE!!). When i pointed out that i was covered for liquid damage as well. They said sorry its not what you mentioned hence claim rejected .

Cheaters,looting money in collaboration with Flipkart, Beware..

Please don't buy, One asist digital insurance..they rejects claims with silly reasons...

Very bad customer service
No one will visit the place and simply close the claim. Waste of money for taking 3 year pmp service. I treat my amount has given to begger.

"I'm extremely disappointed with the way my claim was handled. I felt let down by the lack of transparency and clarity in the policy terms. The experience has left me feeling frustrated and betrayed, especially since I trusted oneAssist to provide genuine protection for my mobile device."
"I'm really upset about the claim denial. It feels like the company is more focused on finding ways to avoid paying claims rather than supporting their customers. The whole experience has been a letdown, and I regret investing in your insurance plan."

I was unable to submit the documents pending for Sr#43923830 as when i clicked the link on the webpage it showed me Unable to raise claim error tried contacting the customer care unable to speak to them when tried with the chat unable to chat with human agents, Worst service and waste of time . Need immediate assistance.

Service is very bad and even not resolve issue, Only linger on that issue.

Please don't waste your hard earned money with this insurance company. They sell you extended warranty but cover nothing when your TV or AC or any appliance fail. They only work to find loopholes so they can escape.
They have a very unprofessional follow up service. Customer service refuses to cater you or provide valid rrasons as to why they will not cover this under warranty.

I took an extended warranty plan for my Mobile from One Assist. I experienced my mobile started heating and 24th April 2025 and on 25th April 2025 my mobile started restarting again and again and i decided to book a service on their Mobile App but surprisingly One assist didn't activated Extened Warranty segment for my mobile and i could not book the complain.
I tried to reach out to the customer care numbers provided on Google i.e., 18001233330, which does not prompt to any customer care executive automatically, the call ends with thank you, and another number, 18080333333, and this number is always switched off. This is how One Assist is making fool to the customers.

I wrote to oneassist on email, but for 5-6 days, there was no reply and no response from anyone. After writing on a social platform, I got a call from one assist, ensuring to get registered my complaint within 24-48 hours, but since then I have not been able to book my complaint. since the 25th to till writing my extended warranty segment is not activated, and no response from One Assist for my mobile repair.
i am feeling cheated by One Assist, and One Assist is a scammer company.
not recommend buying any plan from OneAssist; there are better options.

I bought realme buds wireless headset with 2 years extended warranty Claim rejected even without checking headset, No refund issued.
At the time of buying All will be rosey rosey such as free pickup drop but when it comes to settling the claim they won't even talk to you properly.

I purchased a phone protection service from OneAssist Consumer Solutions and paid a significant amount for it. However, when my phone screen broke and I attempted to file a claim, they rejected it with flimsy excuses. Despite having already paid a substantial sum for my insurance, they have now backed out, stating that they do not cover accidental falls. This has been incredibly frustrating, as I expected them to honor the service I paid for.

I had a worst experience with them. the reviews they show off are really fake. just look at the user profile given them good reviews, its all fake. do go near them

Waste of Money – Avoid OneAssist at All Costs

Extremely disappointed with OneAssist. I tried to claim insurance for my earphones (worth ₹10,000) due to battery degradation and weak connectivity issues. They flat-out refused, saying I didn’t submit the request within 48 hours—as if anyone can detect these kinds of gradual issues immediately. Total nonsense. Clearly just a loophole to avoid covering legitimate claims.

And good luck trying to talk to a real person. Their customer support is a joke. The helpline is just an endless loop of automated messages with no way to speak to a human. Completely useless when you actually need help.

This service feels like a trap—lots of fine print and no real support when you need it. Would not recommend to anyone.