OneAssist is to be renamed as NilAssist. My 4 emails over 10 days remain unanswered. Phone number 8080333333 is always either switched off or out of coverage area. Other number 18001233330 is auto... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
One assist claim pass Nahi karti hai One assist chor company hai Flipkart ka bhi mame kharab kar Rahi hai aise company ko Flipkart bahar nikal Dena chahie Flipkart ek acchi platform hai uska Name one... See more
I am extremely disappointed with the way OneAssist has handled my case. Your team has shown unbelievable carelessness. I gave my mobile for service, and instead of fixing it, you further damaged... See more
Never take insurance from OneAssist. Claim process is very bad. They will play all tricks to reject claims. One assist rejected my claim for accidental damage stating that the damage happened under my... See more
Company details
Written by the company
Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India. Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives. Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones. Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.
Contact info
United States
- www.oneassist.in
2.0
Poor
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
December 1, 2023
Unprompted review
Reply from Oneassist
Dear Sabnam, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Goodreponce
December 1, 2023
Unprompted review
Reply from Oneassist
Dear Mr. Reddy, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
helpful executive provide by samsung
November 7, 2023
Unprompted review
Reply from Oneassist
Dear Customer, thank you for sending this feedback along, we're happy to hear it! – Team OneAssist.
Very good service.Full satisfied.
November 4, 2023
Unprompted review
Reply from Oneassist
Dear Bijnan, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Quick response from one assist team.
Quick response from one assist team.
Thank you so much.
October 16, 2023
Unprompted review
Reply from Oneassist
Dear Deekshith, Thank you for choosing us! Your 5-star rating and kind words inspire us to keep delivering excellence. - Team OneAssist.
I am satisfied now with resolution.as…
I am satisfied now with resolution.as per promise by executive my device successfully received safely now.
October 16, 2023
Unprompted review
Reply from Oneassist
Dear Surendra, Thank you for the glowing 5-star rating and your kind words! We're thrilled to have met your expectations. - Team OneAssist
Good support teem
October 13, 2023
Unprompted review
Reply from Oneassist
Dear Customer, Looks like we have hit the mark for you. thanks for the perfect rating.- Team OneAssist
Needs improvement in service quality
Although One Assist was unable to repair the phone, They returned it back as it is. Experience with their service was not as expected but it is good to see that their higher management and escalation team works professionally.
September 26, 2023
Unprompted review
Reply from Oneassist
Dear Arnab, as per the recent updates from our team, your concern stands addressed. Please feel free to reach out to us in case of further assistance - Team OneAssist.
Don't purchase this company policy…
Don't purchase this company policy fraud company
November 2, 2022
Unprompted review
Reply from Oneassist
Dear Kundan, our goal is to provide the best possible service to all our customers, and it sounds like we fell short for you. Please help us with your registered contact number, via this link https://survey.webengage.com/ws/~1qq44ps along with a brief description of your concern so we can help you out, so we can help you out -Team OneAssist.
Fake Service
Fake Service
I have booked service for my MacBook Pro, but the service is fake because after 25 days of not picking up my product, I am calling every day on support, but not responding genuinely.
September 20, 2023
Unprompted review
Reply from Oneassist
Dear Sajid, as discussed, we are unable to comply with your request as we don't have a similar policy. As per the recent update, your device is repaired. Hence, we are closing the escalation from our end - Team OneAssist.
Excellent Service
Excellent Service, Supportive Staff, Quick resolution
October 1, 2023
Unprompted review
Reply from Oneassist
Dear Rakesh, we’re really grateful and appreciate you taking the time to share your feedback with us - Team OneAssist.
Excellent service I loved it thank u so…
Excellent service I loved it thank u so much one assit
October 1, 2023
Unprompted review
Reply from Oneassist
Dear Krunal, we are happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback - Team OneAssist.
I'm satisfied with the service
I'm satisfied with the service. Technician behaviour was also very good.
October 2, 2023
Unprompted review
Reply from Oneassist
Dear Ankit, we are happy to hear that our team provided you with the best service. We’ll make sure that they receive your feedback - Team OneAssist.
Good exprince
October 3, 2023
Unprompted review
Reply from Oneassist
Dear Naveen, thank you for sharing your experience with us - Team OneAssist.
Technician came on time and repaired…
Technician came on time and repaired the product well. Customer care also responded well.
September 25, 2023
Unprompted review
Reply from Oneassist
Dear Mr.Reddy, we appreciate any opportunity to hear from our customers and do our best every day to ensure that our customers' needs are met and heard. We would be happy to share your feedback with our team - Team OneAssist.
At initial stage I had to follow up…
At initial stage I had to follow up couple of times and after than when issue was taken over by Ms.Sakshi Solanki after that issue was resolved pretty fast. She helped and did follow up till the issue was resolved.
September 26, 2023
Unprompted review
Reply from Oneassist
Dear Pankaj, Thank you for taking the time to share your experience with our dedicated executive,Sakshi Solanki. We're delighted to hear that they were able to successfully resolve your issue. Customer satisfaction is our top priority, and we're glad we could meet your expectations. - Team OneAssist
Frod insurance company
I have insurance from one assist company for last two years. I have never used it. I bought it for my iPhone. And when I took that insurance, I was told that if your phone ever gets damaged, we will repair it or if it breaks completely, we will replace you with a new phone! With full faith I took insurance from them and unfortunately my phone display broke, the phone was in full working condition and was receiving calls. Due to insurance, I sent the phone to one assist, they sent my phone to Apple company completely damaged and told me that we can't give you a new device because your phone is not fully repaired, they gave me a very low price of the phone under BUR and They refused to give me my phone when I argued with the company they returned my phone to me in a very bad condition. I couldn't even repair it, and I couldn't argue with him because I had no proof. That's how I was cheated. My money was spent and my phone was lost. However, my request to everyone is to get insurance from One Assist with full information, otherwise you may be cheated like me.😡😡😡
September 11, 2023
Unprompted review
Reply from Oneassist
Dear Vishal, your experience is certainly concerning and we'll ensure that the required assistance is provided to you. We have raised your issue to the relevant team, rest assured that our team will turn this around for you. Your patience in the meantime is much appreciated. Regards, Team OneAssist.
Fake company
I send my phone for repair to one assist and they said your phone is beyond economic repair so we are giving 22k amount and keeping the phone with us. But I asked them to send my phone back they send my phone back with water fill in it screen is duplicate and damaged . What a shame to this company. I have another mobile insurance with this company but I am cancelling that also.
September 21, 2023
Unprompted review
Reply from Oneassist
We do not intend to cause you any inconvenience, Sachin! Rest assured, we’ve highlighted your concern with utmost priority. To assist you better, one of our team member will contact you at the earliest with better clarity & insights - Team OneAssist.
Very good experience in one assist and…
Very good experience in one assist and good service and excellent service
September 18, 2023
Unprompted review
Reply from Oneassist
Dear Anmol, we’re so grateful that you took the time out of your day to share your review with us - Team OneAssist.
Good company
September 19, 2023
Unprompted review
Reply from Oneassist
Dear Customer, we’re so grateful that you took the time out of your day to share your review with us - Team OneAssist.
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