Onebeyond Reviews 29

Brought some peddle bin bags from one beyond as I use them to empty my cats litter tray, I wish I'd stuck with my usual shop, I emptied my cats litter tray, then spun the bag to seal it, as I always do with my usual brand, and the bottom of the bag just gave out! Cat litter and cat s##t everywhere! Took me hours to clean up! That's the last time I buy bin bags from here!

My sister and I attended the Rochdale store to request refunds for two oil-filled heaters due to inadequate heat output. One heater had been opened (purchased by me on Monday 12th January), while the second remained unopened, as my sister had not used hers after experiencing the poor performance of my heater. In addition, the heaters had been displayed under a £14.99 price label, however the receipt showed that I actually had paid £19.99. This information was mentioned purely for awareness and transparency.
The cashier called the store manager, Vicky, to process the refund. We mentioned the issue with the price labelling as this was false advertisement, again, just for awareness and transparency. From the outset, her behaviour was hostile and confrontational. She immediately accused us of being customers who had complained about heater pricing on a previous day. Despite us calmly explaining that this was not us, she was extremely adamant, raised her voice, spoke over us, and refused to listen.
The manager stated she had CCTV evidence to prove it was us and left us waiting for approximately 15–20 minutes while she checked the footage. When she returned, after I asked her 'was it us on the CCTV footage?' she mumbled that it was not us on the CCTV, but only muttered this under her breath. At this point, we reasonably expected an apology. Instead, she told me to “shut up”, using a rude and aggressive tone that drew the attention of other customers.
When we explained that we felt we had been profiled and wrongly accused, she dismissed this and accused us of “playing the race card”. She then admitted, under her breath, that the customers she had confused us with had actually been in the store 15–20 minutes before we arrived, yet she still did not apologise for her accusations or behaviour.
Throughout this interaction, the manager repeatedly interrupted private conversations between my sister and me, telling us to “shut up” and stating that she “didn’t have to give a refund”, and pointed her finger at me and my sister telling us to shut up. Initially, she refused to refund both the opened and unopened heaters, despite clear explanations. Eventually, after shouting and stating she “didn’t have time for this”, she processed the refunds, threw the receipts at us, and then told us to “p**s off” in front of customers and staff. We asked for her name for confirmation and she said 'I don't have to give you my name', which we replied it's fine as we had already got her name from another cashier earlier.
Due to the volume and severity of the confrontation, three security guards were drawn to the front of the store. After leaving, we spoke with the Security Manager (who was fantastic) at Rochdale Exchange Shopping Centre, who was shocked by our account and advised us to contact head office, Trading Standards, and submit this complaint formally.
This experience was humiliating, intimidating, and deeply upsetting. Being sworn at, falsely accused, racially profiled, and publicly degraded by a store manager is completely unacceptable. We have emailed customer services that they urgently:
-Review the store CCTV footage
-Speak to the cashiers present and the security manager
-Investigate the conduct of the store manager thoroughly
And that we expect serious consequences and remedial action to ensure that no other customer is ever treated in this way again. At minimum, this should include appropriate disciplinary action and substantial customer service retraining. We also stated that do not accept that this behaviour can be excused as someone “having a bad day”. We are both professionals and teachers, and we would never consider speaking to another person in this manner. If “0”was an option for the rating I would be giving that. (Still awaiting for Head Office to contact us)

We nipped into the Livingston store today to grab some juice and a small queue at the tills which is fine on a busy day but for some reason we were still waiting possibly about 10 minutes later before we were served , when we did the lady on till literally said nothing, no hi, no thanks for waiting, nothing! and when I looked back the queue was even longer and not once did she get help from someone else

Good value however very dark and dingy in Clacton store. Using old M&S lighting that doesn't work in some areas creating dark spots. smell of damp in some areas of store. Needs a refit of heating lighting and weather proofing. Not like other new stores as seen on recent documentary on tv where one beyond owner was seen. Very close to another discount store, therefore needs to be appealing to customers once inside.

Not likely to go back

I made the mistake of going to Onebeyond Pontypridd again. This time I was buying multi packs of biscuits (so double packed) for a group of children and we changed our mind about what to give them. One factor was how crunched up the bags had been - and I blame myself for not realising that when they were obviously crammed on the shelves. I hadn't been out in time for an only 7 day return window (it was 9 days) but I would have been happy to exchange them. And then I was effectively dismissed because they class these biscuits as "food". I checked and they do specify "consumables" but these packs of animal biscuits are easily checked and in no way comparable to the kind of food I wouldn't have taken back. I know the operating policy of these places is never to give money back, which is why I would have been happy with an exchange, but their reasoning in this (if reason can be applied) seems wrong and so I've decided this is the last money they'll ever have from me - so I hope they enjoy it.

Whilst at the Birkenhead Branch, at the till, we realised that one of our mugs was chipped. The girl at the till was really helpful (there was a huge queue and no one else was helping her at the time). They called a staff member to see if there were anymore mugs in the back. They went to look and came back with a box of perfect mugs. They could not have done more to help me.
Another member of staff jumped on another till to make the queues move quickly.
Absolutely superb service from the staff members.

Went to the store in Burton-upon-Trent yesterday and cashier said system was playing up, I scanned my card, she said it didn't go through and that she would have to reboot the system, I offered cash, but she said she couldn't open the till, so I waited while she rebooted it, I scanned my card again as she assured me it hadn't gone through, last night checking my online bank I realised it had taken the money twice!! I called customer services and left as message explaining as it was an answerphone, they said they would call me back, today nothing so I called again left a 2nd message, tried several times throughout the day and answerphone every time, I left a 3rd message, I also sent an email about my complaint, no reply as yet.. . . So annoying as I live about 30 mile away so not easy to just pop back there ??

Today at around 1712 I was going into 1 beyond shop in Slough High Street. There were 2 doors to be seen for entrance. There was somebody standing by the glass doors on the left. Thought it was a security guy and I went and bumped into the glass doors thinking that it was sliding and opened. No signage saying that the door is not in use. No staff came to assistance. I was hurt got a bump on my forehead and my upper lip. But no one came to my assistance. A customer asked if was ok from inside.
I would suggest when the doors are not in use, it should have a signage so that the customers know it for Health and Safety purposes. I got hurt but thank God that I was not severely injured. My forehead and upper lip is still in pain.
There seems to be no care for the customers or Health and Safety is not being followed by the store.

Cardiff store llanishen Cardiff boy on the Till with ginger hair was a very very present young man offered to help with everything. The Asian looking girl had no clue. Couldn’t even understand me. I’d ask her four times to get a box to fill with the dog food. Absolute shocking who ever employed her !
Hence the guy on till made up for her !

Very disappointed with this telephone brand, I recommend you read the sales policy carefully.
I strictly advise against the purchase of this product whatever the model, from my experience I seem to understand that they work in part only if they are used in china.
I have complained several times on the malfunction of the device, without any positive outcome. not to buy absolutely

The staff in the Rochdale branch are absolutely vile the manager followed me and my friends from the when we first entered the store accused me of stealing. Yelling at me in the middle of the store while I was putting my friends lipgloss that was even sold in the store and said I was stealing because I put a product in my pocket to put on the lipgloss which I told her about because she was questioning my friends lipgloss saying it was one of the products sold in the shop . I was no where near the exit btw so her accusation was so out of line and rude overall. But this is also so funny because when attending to other customers she was so nice and respectful. Overall a BIG ZERO. WONT EVER GO THERE AGAIN CAUSE WTH

Very rude staff in Merry Hill Dudley won't be going there again

Merry hill Dudley awful staff rude and obnoxious should be sacked no interest in what they are doing no customers service skills whatsoever avoid and one star is generous at that

I was doing a helicopter with my 🥕 in my child’s hand and the huzz touched and took it away from me and this geezar called Abdul came in and blew the shop up please be ware of the carrot snatcher. I’ll be protesting about this incident tommorow and if I don’t get my carrot back I’ll be suing for 5k or the carrot, I know I’ve said this once but be be ware of that carrot snatcher!!!!!

Went to the Nottingham store today
Excellent service from young man at till

You’re locked in a warehouse and only allowed to come out at a set time. You can’t actually physically technically get out of the warehouse till break time, so in theory you are trap in for 4hours and they even forget to replace the water dispensers so you locked in a giant cage with no water. Everything the manager does is more important than anyone else which he has often said when the funny thing is half the time it’s not and he just thinks it is

To the one beyond store on Oxford street Swansea absolutely useless staff and management. Everytime I shop here two people on the tills and they have four tills total and always a huge cue. I've been stood waiting for ten minutes and staff just give you dirty looks and are so slow like they can't be bothered with you. I got offered a job here but was turned down because of mental health. Plus they don't sell much

shopped there a few times very good when i need to quickly get something however staff are abit miserable

Zero stars is generous for the customer service skills of the staff in Warrington. Walked out in despair and found what I wanted nearby in B&M. In contrast, their staff know how deal with customers.

Stole $2,200 from me
There rating apps is all fraudulent done