The experience is 5-star because I was seeking a partner who could meet our needs for flexibility and speed: the goal was fully achieved. Communication was consistently clear, fast and effective!
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See what reviewers are saying
Fast and reliable service, usually at a very competitive pricing
Company replied
Cortesi e disponibili
Company replied
Asked for RJ11 splitter but received RJ9 splitter. I've been told to look for RJ11 at retails shop.
Company details
Written by the company
Il nostro gruppo nasce nel 1999 e da quel momento non smette di crescere a livello Europeo. Fondata in Francia, la nostra azienda si sviluppa prima in Spagna, poi in Italia, Portogallo, Germania, Regno Unito e Paesi Bassi. Numeri uno in Francia nella vendita online di prodotti per la telefonia per aziende e professionisti, disponiamo di uno stock permanente con più di 3.000 prodotti e accessori, con oltre il 90% degli ordini consegnati entro 48 ore!
Written by the company
Contact info
Via Tiziano 32, 20145, Milano, Italy
- 02 365 22 990
- contatti@onedirect.it
- www.onedirect.it
4.3
Excellent
2K reviews
Replied to 13% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Excellent experience, professionalism, speed in responses
April 7, 2025
Unprompted review
Reply from Onedirect Italia
Hi Nuovi,
Thank you for the kind feedback.
We're thrilled to hear that your time with us was so well received.
We are delighted that you appreciated our professionalism and the swift responses, qualities that we strive to maintain across all our European operations. It is great that you enjoyed the overall experience, as we work tirelessly to ensure rapid shipping and expert advice for all our professional telecommunication systems.
We are here for anything else you may need.
Kindest regards,
Il team di Onedirect
Fast and reliable service
Fast and reliable service, usually at a very competitive pricing
March 31, 2025
Unprompted review
Reply from Onedirect Italia
Hi Robert,
Thanks for your positive feedback.
We are immensely pleased that our commitment to promptness and reliability has met your standards. It's rewarding to hear that you found our service swift and dependable, reflecting our dedication to efficiency. Furthermore, recognizing our pricing as very competitive is a testament to our ongoing efforts to deliver value, as we continuously benchmark to ensure the most competitive prices for our quality products.
We are delighted that you appreciated our service speed and competitive pricing, which are cornerstones of our business philosophy. At Onedirect.it, we understand the importance of timely deliveries, particularly for businesses that rely on efficient communication tools. That's why 96% of our orders placed before 2 PM are dispatched on the same day. Our customer-centric approach also drives us to provide secure purchasing options like Systempay, ensuring a safe and seamless shopping experience.
We hope to see you again soon.
Take care,
Il team di Onedirect
The experience is 5-star because I was…
The experience is 5-star because I was seeking a partner who could meet our needs for flexibility and speed: the goal was fully achieved. Communication was consistently clear, fast and effective!
March 31, 2025
Unprompted review
Reply from Onedirect Italia
Hi Fabio,
Thanks for your review!
We are truly grateful for the high praise you have offered in your review.
We are delighted that you enjoyed the adaptability and promptness of our service, along with the consistently clear, swift, and effective communication. At Onedirect, we pride ourselves on our team of experts who are always ready to recommend the most suitable products for your needs. Our commitment to rapid shipment ensures that 96% of orders placed before 14:00 are dispatched the same day, and our customer service team is dedicated to providing quality advice and support throughout your entire purchasing journey.
We hope that you will visit us again in the future.
Kind regards,
Il team di Onedirect
Cortesi e disponibili
August 10, 2023
Reply from Onedirect Italia
Gentile Sig. Gargiuoli,
Grazie per averci fatto conoscere la sua opinione positiva.
Siamo lieti di sapere che ha trovato gli operatori cortesi e disponibili. Il nostro team di esperti si impegna costantemente per offrire un servizio clienti di qualità e consulenza prima, durante e dopo l'acquisto.
Saremo lieti di poterle fornire ancora la nostra assistenza in futuro. Le porgiamo i più cordiali saluti.
efficienti e competente
March 8, 2022
Reply from Onedirect Italia
Gentile Sig. Luciani,
Grazie per averci fatto conoscere la sua opinione positiva.
Apprezziamo particolarmente la menzione riguardo l'efficienza e la competenza del nostro staff, il cui lavoro è fondamentale per aiutare i clienti nella scelta della migliore soluzione per ogni specifica esigenza e ci consente, inoltre, di garantire un servizio sempre affidabile e professionale.
Restiamo a sua disposizione per un nuovo ordine o qualsiasi altra richiesta. Le porgiamo i nostri cordiali saluti.
Il team di Onedirect
MERCE ARRIVATA PUNTUALE INTERLOCUTORI…
MERCE ARRIVATA PUNTUALE INTERLOCUTORI GENTILI
December 23, 2021
Reply from Onedirect Italia
Gentile Sig. Di Fiore
Grazie per la sua ottima recensione.
Ci fa piacere il fatto che abbia messo in evidenza la puntualità della consegna e la gentilezza del nostro staff, aspetti che ci consentono di poter garantire un servizio affidabile e professionale e rispondere al meglio alle esigenze di ciascun cliente.
Ci farebbe piacere poterle fornire ancora la nostra assistenza in futuro. Cogliamo l'occasione per porgerle i nostri auguri per un felice Natale.
Il team di Onedirect
molto efficienti
December 3, 2021
Reply from Onedirect Italia
Gentile Cliente,
Grazie per la sua ottima recensione.
Siamo molto felici del fatto che abbia messo in evidenza l'efficienza del nostro servizio, una caratteristica fondamentale che ci permette di poter assicurare ai nostri ospiti un'esperienza di acquisto eccellente.
Restiamo a sua disposizione per un nuovo ordine o qualsiasi altra richiesta. Le porgiamo i nostri cordiali saluti.
Il team di Onedirect
Dispositivo in francese è…
Dispositivo in francese è impossibilitato per aggiornarlo
Partot minikit neo 2
October 13, 2021
Reply from Onedirect Italia
Gentile Sig. Garritano,
Grazie per aver speso parte del suo tempo a recensire il nostro servizio.
Come le abbiamo già spiegato telefonicamente, l'aggiornamento del dispositivo deve essere effettuato scaricando un file Parrot. Naturalmente non forniamo assistenza tecnica sull'aggiornamento, ma ci può ricontattare per valutare un eventuale cambio merce, solo nel caso in cui i termini di legge siano rispettati e abbia conservato l'imballo originale.
Restiamo a sua disposizione per ulteriori necessità. Le porgiamo i nostri cordiali saluti.
Il team di Onedirect
Reply from Onedirect Italia
Hi Carla,
Thank you for your positive review.
We are pleased to know you received top-notch service from our team.
We hope to see you again soon.
All the best,
Il team di Onedirect
precisi e puntuali
precisi e puntuali, merce conforme all'ordine, imballo integro
April 24, 2018
Unprompted review
efficenza e cortesia
February 20, 2018
Unprompted review
Professionalità al Top disponibili e …
Professionalità al Top disponibili e celeri
prodotti di qualità a costi convenienti
January 25, 2018
Unprompted review
SEMPRE EFFICENTI DISPONIBILI E PRECISI
November 24, 2017
Unprompted review
professionalità al top ....
professionalità al top ..... consegne rapidissime ... assistenza telefonica top .....
September 6, 2017
Unprompted review
personale disponibile e competente
July 2, 2017
Unprompted review
great service!
Monica Fumagalli is very helpful and the delivery was quick!
September 12, 2014
Unprompted review
RJ11 splitter
Asked for RJ11 splitter but received RJ9 splitter.
I've been told to look for RJ11 at retails shop.
May 15, 2014
Unprompted review
INCREDIBILE!!!
Cortesia al centralino.
Competenza tecnica.
Prezzi eccellenti.
Sconti.
Consegna ultrarapida.
In una parola: INCREDIBILE!!!
June 7, 2013
Unprompted review
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