One Education Reviews 1,864

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers had a great experience with this company. Customers frequently highlight the user-friendly platform and the exceptional support from the staff, who are often described as helpful, professional, and responsive. Many people appreciate the well-structured and easy-to-follow courses, which are seen as valuable for expanding knowledge and professional development. However, some customers have expressed dissatisfaction with certain aspects of the product, such as the quality of video content or the format of some courses, which they found unsuitable for their learning style. There were also occasional concerns regarding response times from customer service, with a few people reporting delays or a lack of communication when trying to resolve issues.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Many customers praise the platform for being easy... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the support team for being responsive,... See more

Customer service

People report positive experiences with customer service, highlighting the patience, listening skills, and... See more

Product

Consumers find product to be ambiguous. While some reviewers praise courses like "Maths (Level 3)" and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers praise the quick feedback on quizzes,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have recently completed the Post Graduate certificate of Education, and I purchased this course as a refresher,, for subject enhancement The quality of teaching of the maths course is poor. I di... See more

Company replied

Rated 4 out of 5 stars

Very simple to use platform. Swift response from staff when I had a question. My only issue is that the cost of the certificate was not made clear up front. I was enticed by the discounted price o... See more

Company replied

Rated 4 out of 5 stars

You offer a good range of courses at excellent value. My son is the one learning C++. He does have difficulty understanding the tutor but we hope that will get better in time, it’s early days yet.

Company replied

Rated 5 out of 5 stars

I'm so glad that I could pass the exam and receive both the Quality Licence Scheme and CPD certificates and the relevant transcripts. After the course, I learn that teaching people English is not an... See more

Company replied


Company details

  1. Educational Institution
  2. Training Centre
  3. Training School

Written by the company

One Education is a leading online learning platform offering flexible, affordable, and industry-recognised courses designed to help learners build real-world skills and advance their careers. Whether you are starting with no experience and want to gain job-ready skills, a professional looking to upskill, a blue-collar worker aiming to increase earning potential, an aspiring entrepreneur building a business, or an educator improving teaching methods, One Education provides the right learning pathway for every goal. With a library of 5,000+ online courses, learners can study at their own pace, anytime and anywhere. We have helped over 2 million learners worldwide gain valuable skills, professional certifications, and practical knowledge that have supported career growth, improved employability, and helped many secure their dream jobs. Our courses are designed to suit different learning styles and career needs. Each course includes engaging video and audio lectures, downloadable study materials, interactive assessments, and practice exercises to ensure an effective and comprehensive learning experience. Maintaining high-quality standards, our courses are accredited by CPD Quality Standards and the Quality Licence Scheme (QLS), and are endorsed by ATHE, NCFE, and PeopleCert. We are also members of the British Safety Council, RoSPA, and UKRLP, ensuring trusted, globally recognised training you can rely on. One Education is committed to making high-quality education accessible to everyone and helping learners achieve success in their personal and professional lives.

Our Accreditations and Memberships

Written by the company

Our courses are accredited by CPD Quality Standards and the Quality Licence Scheme (QLS), and are endorsed by ATHE, NCFE, and PeopleCert. We are also members of the British Safety Council, RoSPA, and UKRLP, ensuring trusted and recognised learning standards.

Contact info

Promotion box for One Education

Upgrade Your Skills!

Any course for £8.50 – Use code TREAT8 at checkout.

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

It would have been better if you doing…

It would have been better if you doing the excel doing the practical and we are following.. talking about it without showing the process is quite confusing

January 15, 2025
One Education logo

Reply from One Education

Dear Samuel,

Thanks for your constructive feedback. We've contacted the relevant department about your queries, soon you'll be contacted to resolve the issues you faced.

Regards
Team One Education

Rated 5 out of 5 stars
One Education logo

Reply from One Education

Dear Yolisa,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 5 out of 5 stars
One Education logo

Reply from One Education

Dear Salah,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 4 out of 5 stars

The course material was easy to…

The course material was easy to understand and the final exam was great.
Although i still have not received my certificate or transcript a week after ordering it.

January 8, 2025
One Education logo

Reply from One Education

Dear Craig,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Note: We've already forwarded your queries to relevant department and hopefully you'll receive your certificate soon.

Regards,
Team One Education

Rated 5 out of 5 stars

Self paced course with support

Self paced course with support by email. Recommended for those like myself who need to be able to study around life commitments

January 14, 2025
Unprompted review
One Education logo

Reply from One Education

Dear Sandra,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 5 out of 5 stars

Very informative and easy to…

Very informative and easy to understand.

The training is not controlled, where it feels time consuming, as you can navigate through the content freely without being timed, or having to save where you left off when you take a break.

January 13, 2025
One Education logo

Reply from One Education

Dear Shantele,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 5 out of 5 stars

Human Resources

Excellent service. I had registered many years ago with a view to complete the course within a certain time frame. Due to personal circumstances I was unable to begin. I recently got in touch and queried if the course was still available and Mark assisted me with a professional helpful demeanor. He sent me the course details efficiently in order for me to start. I would recommend this company should you wish to embark on your continous professional development or with a change of career in mind.

January 9, 2025
Unprompted review
One Education logo

Reply from One Education

Dear RR,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 5 out of 5 stars

Really great customer service from…

Really great customer service from people who go above and beyond to help
Thank you

January 13, 2025
Unprompted review
One Education logo

Reply from One Education

Dear Anna,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 3 out of 5 stars

Somewhat Overpromised and Underdelivered

Customer service is good, clear responses to any queries I had.
Payroll Management & Systems course was satisfactory but I felt it was too focused on Sage software; the course is on payroll in the UK, not Sage..?
Essentials of VAT UK course : content was not very good; in some places the wording was poor English; the presenter was monotonous; there was no real assessment to speak of. It would have been helpful to work through some examples of VAT calculations, even if just quite basic.
I am very surprised that both of these courses were said to be marked down from £425. I do not believe either of them could be valued at that amount.

January 6, 2025
One Education logo

Reply from One Education

Dear Barbara,

Thanks for your feedback. We take our learners feedback very seriously and take necessary actions where applicable.

The relevant department is notified about your dissatisfaction about the course and hopefully you'll be contacted soon to mitigate this inconvenience.

Regards,
Team One Education

Rated 5 out of 5 stars

Quality courses

Quality courses, good service,

January 11, 2025
One Education logo

Reply from One Education

Dear Gunnar,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 5 out of 5 stars

Great service

January 4, 2025
One Education logo

Reply from One Education

Dear Linn,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 5 out of 5 stars

Very easy to buy and easy to complete

Very easy to buy and easy to complete

December 21, 2024
Unprompted review
One Education logo

Reply from One Education

Dear Abbey,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 5 out of 5 stars

I had a good experience with one…

I had a good experience with one education.

January 6, 2025
Unprompted review
One Education logo

Reply from One Education

Dear Gideon,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 5 out of 5 stars

Excellent Course as an introduction

Excellent Course as an introduction and reinforcement in learning to transform my transfer of skills to the here and now.
Excellent feedback. A few glitches with the learning development application not feasible on all technical issues yet we did very well to get the communication going and passed the introduction with distinctions.
The structure is very good and fundamental for a foundation development in something expanding on skillset.

June 30, 2024
Unprompted review
One Education logo

Reply from One Education

Dear Natasha,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 1 out of 5 stars

Shocking

Shocking. Website is a mess and took my money bit didn't get everything I was supposed to. No phone numbers connect. Screams dodgey.

January 3, 2025
One Education logo

Reply from One Education

Dear Roxanne,

We are truly sorry you had to go through this. One of our team member will contact you asap to resolve the issues you faced.

Reagrds
Team One Education

Rated 5 out of 5 stars

Very happy

I would like to thank the gentleman from the Help Desk, who sent me an email on Tuesday 31st December in the morning, for his kind assistance, and promptness. I also spoke to him, and he was most supportive.

I was very happy with the course undertaken: Diploma in Web Design – Video Training.

May I add that I have undertaken other courses with One Education and have been very impressed with the content.

Thank you so much.

December 31, 2024
Unprompted review
One Education logo

Reply from One Education

Hi,

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
One Education

Rated 2 out of 5 stars

Life Coaching & Counselling

The reviews are not course specific, and the one I took 'Life Coaching & Counseling' was quite frankly poorly written, cheap garbage. It had absolutely nothing to do with counseling other than a 1-page mention, and the rest of the information throughout was poorly researched waffle that seemed to be randomly plucked from the mind of whoever wrote the course, rather than being actually grounded in any relevant theories or even applicable tools. The appearance of the course was very old-fashioned and 'janky' compared to what you might expect from other competitors like Coursera or Udemy. It was a cheap deal, and I'm grateful for that - but you pay for what you get.

December 1, 2024
Unprompted review
One Education logo

Reply from One Education

Dear Becca,

Thanks for your feedback. The reviews here are the reflection of the quality of both our services and courses. But we also took your suggestion seriously and are working on how our visitors can see the course specific reviews as well.

Also we have forwarded your issues with the course to relevant department to address these and they'll contact you once the issues are resolved and discuss with you on how we can provide a better solution to you.

Best regards
Team One Education

Rated 5 out of 5 stars

Excellent....

Excellent....

December 30, 2024
Unprompted review
One Education logo

Reply from One Education

Dear Esther

Thank you so much for your thoughtful and positive feedback! We’re thrilled to hear that you had such a great experience with One Education. Your recommendation means the world to us, and we’re always here to support you in the future.

Regards,
Team One Education

Rated 1 out of 5 stars

Caution when reading the reviews

Cautious when reading the reviews, they are not course specific, despite showing positive reviews. But these reviews relate to the company as a whole not the courses you are paying for. The way the reviews are displayed on their website are misleading. When you are reading a course description next to it you have the reviews which you think relate to that course. But when you read further reviews they relate to multiple courses not the one you are interested in. I personally found this to be extremely misleading, as when you are searching for a course they are star rated. Again implying that the courses are reviewed and the reviews you read relate to that course, Again, they are not just how the company operates. I personally found I could not trust the reviews and therefore, did not purchase.

December 27, 2024
Unprompted review
One Education logo

Reply from One Education

Dear C LM,

Thanks for your feedback. The reviews here are the reflection of the quality of both our services and courses. But we also took your suggestion seriously and are working on how our visitors can see the course specific reviews as well.

Best regards
Team One Education

Rated 5 out of 5 stars

Great service and range of courses

Fantastic range of courses. Good communication so far and I am enjoying the course content with a mixture of reading and short videos.

December 17, 2024
One Education logo

Reply from One Education

Dear Denise,

Thank you so much for your kind words! We're thrilled to hear that you find the courses well-structured and that our instructors are making complex topics more accessible. We’re glad the variety of classes has been helpful for you. Your feedback means a lot to us!

Regards,
Team One Education

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look