My building cover requirements were uncommon but instead of dismissing my query I was asked to speak to an advisor. Against expectations my call was answered promptly by an agent. After answering fur... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service. Our insurance needs do not fit the boxes and the lady was very knowledgeable and understood our requirements. She found a suitable product after several phone calls. She went the... See more
Company replied
Quick and easy,only problem is that after receiving a phone call (which was checked)we phoned back.The insurance was not due for a week later byt after going through with rep and paying I found that t... See more
Company replied
Very professional and very personable Sales Team. The whole process took a couple of days due to clarification on certain perils / facts. Thanks Jamie C for your patience and time with dealing with... See more
Company replied
Company details
Information provided by various external sources
Offering competitively priced commercial and personal solutions both online and over the phone. We combine great customer service with competitive quotes from our panel of leading insurance companies – only the best for you. One Insurance Solution is part of the Brightside Insurance Services Group
Contact info
United Kingdom
- www.oneinsurancesolution.co.uk
4.6
Excellent
6K reviews
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Easy to deal with and great quote.
Very easy to deal with and helpful. Very polite everything clearly explained. Was very happy with their quote. First class service.
March 11, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh Matthews
Could do better…
I tried to renew online via the account portal and it wouldn’t work despite being told it would. I also had numerous calls from different agents who didn’t know I’d already been called!
April 16, 2026
Reply from One Insurance Solution
Good Afternoon,
I apologies for the confusion and miss-information. Unfortunately we do not currently have a portal system which allows for you to renew you're insurance due to terms and conditions we must make you aware of.
I have located your policy and asked for a member of our customer service team to contact you to explain this further.
Many Thanks,
Emma-Leigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh Matthews
Great customer Service
Great customer Service. Exceptional helpfulness and very patient.
April 12, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh Matthews
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
What a great team the lady I spoke to…
What a great team the lady I spoke to was so kind and reassuring I would so recommend this insurance company
April 3, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Good deal
Having been with Masterquote and not hearing from them, I finally managed to make contact with you. That was the hard part; after that everything went smoothly.
March 27, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Kayleigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
On the whole a good experience
On the whole a good experience. I am a repeat customer on automatic renewal, so it was really useful to get reminders in good time. I had some changes to make so discussed these with assistants, who were respectful and helpful. My only criticism is that it's difficult using the portal to identify which are the new documents to review. So that caused me a little confusion.
March 24, 2026
Reply from One Insurance Solution
Good Afternoon,
Thank you for you feedback we are happy to hear about your positive experience.
We will feedback your issues with the document portal, if there is any further support you need from us please call on 0333 222 1072.
Kind Regards,
Excellent Coverage at a good price
One Insurance offered the most comprehensive cover for the best overall cost. The information provided was easy to understand and the service provided by the team was both friendly and courteous. Jack in particular was very patient and helpful during the process of insuring our unoccupied property. We would thoroughly recommend this company to anyone.
March 21, 2026
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
Reply from One Insurance Solution
Good Afternoon,
We are thrilled to hear you had a positive experience when you contacted us. Thank you for taking the time to share your feedback.
Kind Regards
Emma-Leigh
quick and easy
March 22, 2026
Reply from One Insurance Solution
We appreciate you sharing your experience with us. We're happy to hear it was quick and easy for you
Reply from One Insurance Solution
We're glad you found our service easy to use and appreciate that you weren't pestered. Thank you for your positive feedback!
Great prices their service is…
Great prices their service is professional and friendly
March 15, 2026
Reply from One Insurance Solution
We're glad you enjoyed your experience. We appreciate you mentioning our professional, friendly service and great prices. Thanks!
Reply from One Insurance Solution
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and understanding.
Got me out of a hole
I'd had a bit of bad luck and had made "too many claims" on my current provider, making it difficult to not only renew but also to find a new provider. The'r guy was really helpful and, whilst the eventual solution was expensive I didn't get the feeling that I was being milked.
March 19, 2026
Reply from One Insurance Solution
We appreciate you sharing your experience. We're glad the person you spoke with was helpful during a challenging time and that you felt supported, even with the outcome. Thank you.
Looks ok up to know.i have just had a…
Looks ok up to know.i have just had a blocked drain repaired is that insured?
March 11, 2026
Reply from One Insurance Solution
Good Afternoon,
Thank you for your feedback. I have located your policy and have asked the customer service department to contact you regarding the drain.
Thanks,
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