ONEONE SWIM Reviews 

808
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers had an average experience overall. Many customers encountered significant issues with their orders, experiencing slow shipping and long delays. Reviewers consistently report dissatisfaction with the return and refund process, waiting months without their money back or clear communication. Customer service is frequently described as unhelpful or unresponsive, struggling to assist with wrong sizes or delayed returns. Conversely, some people were satisfied with the products, praising comfortable fit, flattering designs, and vibrant colors. However, other customers noted significant issues with product sizing, finding items much smaller than expected or inconsistent, and some mentioned declining quality.

What people talk about most

Order

Reviewers express significant dissatisfaction with the ordering process, often advising others not to order... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing dissatisfaction due to... See more

Return policy

Reviewers highlight negative aspects of the return policy, with many customers reporting that they never... See more

Customer service

Clients share overwhelmingly negative opinions on customer service, with many describing it as "terrible,"... See more

Refund

People report negative experiences with refund, with many customers stating they were never refunded after... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The suits are fine, (not worth $130 per set) but they advertised free shipping with orders over $100. Shipping was still $20 for standard delivery which is insane. My order took over 3 weeks to arrive... See more

Rated 3 out of 5 stars

I love these swimsuits. They fit the best! However I have to share my annoyances on shipment times. They always take over 2, sometimes 3 weeks to ship out the product. A little long IMO... but it's wo... See more

Rated 2 out of 5 stars

If you're in no rush to receive your order than it's great. It took over a month for my order to even process and over two months for me to receive it. Order at your own risk but if you're looking to... See more

Rated 2 out of 5 stars

Very disappointing customer service experience with OneOne Swimmingwear. Unfortunately, I had a very bad experience with this company. I ordered a swimsuit that was on sale, but they sent me... See more


Company details

  1. Swimwear Store

Written by the company

Bikinis and swimsuits designed in California. Free Shipping + Returns on All US/Canada Orders. See our new collection. Instagram: @oneoneswimwear


Contact info

2.8

Average

TrustScore 3 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(808)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Sportswoman’s Guide for Bikinis

One One Swim is beyond solid store for Bikini products. Well made, with their products are engineered for flattering appearance and to last. I buy a new set every year but I’m still wearing item I bought three years ago. Highly recommend.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely swear by this brand!

I absolutely swear by this brand. I have struggled for years and years to find bikinis that are not only comfortable but flattering, and one one does just that. There is so much variety in styles and so many different colors and patterns to choose from. I never have trouble finding a cute suit. One of my favorite things about this brand is the fact that you can choose the coverage that you prefer. Also, if you like a color or pattern, but don’t necessarily like the style, they have that color and pattern in multiple other styles. There is literally no other brand that I would rather wear.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY

I’ve been a customer for a few years, but the quality and sizing of the items I recently received were nothing like what this company used to offer. The fabric felt cheap, the sizing was way off, and worst of all, it took over a month just to receive the package.

When I reached out to customer service, they refused to offer a refund OR exchange because I used a 15% off discount code, and gave no explanation for the long shipping delay. I've seen their refund & exchange policy change on their website multiple times. This company has gone completely downhill and I won’t be ordering from them again.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE

DO NOT PURCHASE. THEY DO NOT ISSUE REFUNDS.

The swimsuit I purchased did not fit correctly, so I worked with them to return the product. I paid for the return label. Once the product delivered back to them, I was told it would take 30 days to receive a refund. First off, there is no reason it should take 30 days to issue a refund. However, I just set a reminder to follow up in 30 days. There was no refund processed after 30 days. There was no refund process after 40 days. This is a seller that hopes you forget to check for the refund and keeps your money. I followed up with them after 45 days and they said the refund will be issued “this week”. Again, no reason for a delay. Extremely disappointing. A scam.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 6 pieces from this company in…

I ordered 6 pieces from this company in April 2025. I returned them less than two weeks later and still haven’t received a refund. They have a 30 day return policy which I met. Also if you spend $75 plus then you can return for free. They originally wrote back saying I missed the return window when it had only been a week since receiving the order, then they came back and said they must have made a mistake. Then they tried to say I had to pay to return which wasn’t true based on their $75 free return limit. This company has offered me exchange and store credit even though I wrote back multiple times that I just wanted a refund. I will not be purchasing from this company again. I’m concerned this is a fraudulent company that is trying to keep my money. I will be taking further action against them as this isn’t right and I wouldnt want this to happen to someone else.

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

***SCAM*** STOLE MY MONEY

***SCAM*** I ordered items in several sizes as I wasn't sure what would fit. I returned the items immediately, and requested a refund. It has been well over 30 days, and they have still not issued my refund. The customer service I am emailing with is giving me vary vague responses on why they will not issue my refund. They have received the product I returned and now will not issue my refund. They are keeping my money and now reading other reviews, it sounds like many o9thers are having this exact same issue..... DO NOT BUY FROM HERE UNLESS YOU WANT THEEM TO STEAL YOUR MONEY

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Like most people here I made a return…

Like most people here I made a return on an order and two months in have not received a refund.

Updated: I reported them to the BBB and the FTC and sent proof to their email and got my refund the next day. I suggest anyone still waiting on their refund do the same!

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

I would give this company 0 stars if possible

I would give this 0 stars if possible. I ordered 5 tops for my daughter in the same size, as she needed them in a timely manner for camp. They were slightly on sale (like 30%) but said nothing about not being returnable or even exchangeable. Well, that's how they play - any discount, and your item is not returnable or exchangeable in any way - it's just yours forever. I tried communicating with them to at least exchange for a different size in hope that would work - nope. DO NOT EVER ORDER FROM HERE. IT IS A SCAM. And, shocker, they are incredibly rude in their communication too.

June 16, 2025
Unprompted review

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