Onequotedirect Reviews 

God almighty ,i should have read the reviews first ...God help me. DO NOT TAKE THEM ...DO NOT ,DO NOT ,DO NOT . I HAVE WARNED YOU . Dont be like me

If I could give zero stars, I would.

Took out car insurance with them. All going fine.

Yesterday, an email arrived from them and said there was an issue with a payment due a couple of days ago. I didn't know there was even a problem. I've certainly not had a problem with any of my payments before. Couldn't get into my insurance account. Tried to check with my bank, but the bank app was down (as were the ones of other banks too - it was a nationwide issue - it was very highly publicised in online news sites, TV news channels etc). Couldn't go in branch either because it was - yup - a bank holiday. All I could do was try to sort it out the next day when the bank was open (today) - not a bank holiday.

Had to go to work this morning. Managed to persuade my boss to let me have the afternoon off work as annual leave so I could ring One Quote Direct, and also call into my bank to find out what the issue was as I have never missed a car insurance payment. So only one day since they'd contacted me - and not even one half of a working day since they'd got in touch with me. Fair enough, right? Giving someone just a few short hours to get in touch. Get hold of the bank, find what the issue is, and if it was a payment that had not gone out, get onto the insurance website and make a payment immediately. I didn't even know if a missing payment was an issue, because I hadn't been able to find out, and all their message of yesterday (1.1.20) said was "A letter regarding a recent event is available on your online account and you will need to take urgent action.

But...before I even left work for the afternoon today, not even my lunchtime, I get an email from One Quote Direct, saying they have cancelled my car insurance with immediate effect. What??? With only one half of a working day notice??? Not even five hours of a working day. For a payment that I hadn't even had time to find out what the issue was with it? They cancel your entire year's insurance with just half a working day's notice before you can even find out what the problem is.

No letter.

No email except the one dated 1st January bank holiday day.

No phone call.

No text.

Nothing.

Cancelled an entire year's worth of insurance just like that.

No apology, no assistance, nothing.

Left me stranded at work with no insurance on my car, and having lost half a day's annual leave I'd asked for to try to see what was going on. I never even got time to use the leave to find out what the issue was. And if the payment turned out to be late, then it wasn't even two working days late.

Seriously, how can a company even do that?

Needless to say, I'll be writing a complaint to them, with a copy going to the insurance ombudsman.

On the upside, my car insurance is due for renewal in three months, and over the past few weeks I've been inundated with other insurance companies offering me £200 a year less than One Quote Direct have been charging me, so I'm taking up one of their offers.

So don't waste your time and money. Go elsewhere unless you want a company cancelling your insurance with just a few hours of a working day notice. Because, quite simply, as a customer, you deserve better. I deserve better.

It's just a shame that it is only today that I've come onto Trustpilot today and found how bad this company really are.

Asked for a quote to swap my policy to a new car, the told me I’d get a call on Monday, I called on Monday to say I wasn’t picking the car up at lunch and needed the quote ASAP. No call, so I went elsewhere, then on Tuesday they called and I explained what happened and they had the cheek to ask me for a cancellation fee. I asked them to call back later for it as I didn’t have my card and the lady on the phone told me they can’t call back as they’re about 5 days behind on their calls at the moment and in that time they would send out debt collectors. Shambles isn’t a word I’d usually use for a company, but I’d use it for this one as I don’t want to swear on trust pilot

Honestly the ratings speak for itself, this must be one of the worst insurances ever, they are scammers.
Opened up an insurance policy online, and uploaded all documents require using their terrible upload system, they then sent me a letter saying if you dont send in documentation then your policy will be canceled, I called up and got an email to send it all over. They still were having trouble finding all documents, but finally found them.
I had one discrepancy with my address as I had recently moved, but I still provided proof of address, they did not tell me anything was wrong but received and email saying my policy has been cancelled. I had paid upfront charge and now they are charging me additional for cancellation of £75. It takes 20+ minutes holding time to speak to them.
Cannot stress enough to others to avoid this scam company. !!!!!! Zero Stars!!!!!

If I could rate zero stars I would
Request proof of no claims when sent they say is not adequate despite sending the exact document they had asked for, my renewal quote. Any reason possible to increase the premium.
Despite opting out of marketing calls and trying to resolve the above they insist on calling for the sale of added extras! Of course these people are only in the sales team and not able to assist with anything else so I spend my whole work break on hold!
Would I purchase again no never, would I recommend, not a chance
Pathetic service

Absolutely crap company no email on their paperwork I have been trying to contact them for 4 days their line is always busy please hold avoid like the plague

Honestly this was a very easy process to set up the insurance.

I didn't receive my documents by email but the customer services emailed me and said they were sending them also in the post.

Within the 14 days cooling off period I decided to cancel... after reading the reviews on here I was worried they would sting me, but after a short phone call of 11 minutes, my policy was cancelled and a refund was agreed.

Yes, they have a 25 pound cancellation fee, but that is clearly stated in the FAQs and T&Cs, and I had to pay for the 14 days of insurance, but the refund offered reflects the amount I expected to receive based on this.

My only gripe is paying 7ppm for the phone call. Other than that I cannot fault them.

Customer services were very polite and helpful.

Complete cowboys. They will stall setting up your account for any reason. they will ask for more documentation than any other company. If you don't provide one immediately, they will try and cancel your policy. they will cancel your policy without warning, depsite the finance company they use advising otherwise. They also tried to setup a recurring card payment AFTER my policy was cancelled, for the same amount as the regular Direct Debit. It was only after I noticed what they were doing that I realised I'd used them several years ago, and they'd tried a similar tactic then. It seems they're in the habit of cancelling policies extremely easily, and retaining the deposit. AVOID!

They decided to cancel my policy after a week and took most the money I paid for the first payment. Rude staff, don't want to help and the wait to speak to someone was too long. Avoid

I only gave 1 star because I have to
these are the worst insurance company ever
60mins on hold on a premium rate number just to tell them I`m not renewing my car insurance as a £200 + increase with no claims in the year doesn't quite sit right
they play music that would make 99% hang up but im in the 1% to stop the auto renewal kicking in , and when you finally get through n the phone the customer service sorry sarcastic customer service talk to you like your a piece s**t
NEVER EVER AGAIN WILL I BE TREATED LIKE THAT AGAIN

Minus stars if i could. They cancelled my policy without even a reason. Which puts my insurance up for the rest of my life cos of policy cancellation. Stay well away from this company and its underwriters Europa.

Appalling service. I resent my documents 5 times over a 2 month period. Despite their emails and website saying successfully received they cancelled my policy without taking into account their poor systems or trying anything to fix it. Don't use them!!

I've almost lost £200 in a month I've never met an insurance company like this they cancelled my policy and took a cancellation fee as well take my word for it and stay well clear of this insurance company

Awful, written communication directly contridictoy and made no sense. Put me in an awful position when I choose not to renew by sending a letter saying all cover had ceased 10 days before renewal! Trying to get it resolved was terrible. Utterly rude and unhelpful staff couldn't hav cared less about fixing their error.

I took motor insurance with One Quote Direct. It was a 12 month policy. I paid by DD. At the end of 12 months when I got a renewal reminder I got a better quote from Lloyd’s Bank. I took my business to Lloyd’s. A couple of months latter I find one quote direct still taking my premium for car insurance. I called them and they said it says in the small print unless you notify them to cancel they carry on insuring you and taking premiums from your account. I told them I had not authorised this. They said if I sent in proof of alternative cover they would refund the £127 they have taken. I did as requested. Roll on to December 14 2017 I received a letter from a debt collector saying I owe £127.49 to One Quote Direct! I call One Quote Direct and they say the proof you sent is not acceptable so we sent it to a debt collector!!
I have now logged a formal complaint with One Quote Direct. My advise don’t insure with them and if you do read the small print as they will try and rip you off!!

Update.
In resolution of my formal complaint.
I have now been told the insurance certificate I have resent showing cover from Lloyd’s Bank has been received. The case is being reviewed by One Quote Direct and if their underwriter accepts my Proof of alternative insurance the money they claim I owe will be written off and the money they took for insurance after the 12 month contract had expired will be refunded.
I hope this happens now?