Onlinecomponents.com Reviews 168

Packaging was very weak, if you ask standart questions communication is good else communication is bad too. And also they do not know the counting... Some goods was arrived incomplete some was over. So you should think about twice before spending.. And one type of the component (~50 pcs Dsub connector) was arrived rusty.. It should be damped..

HORRIBLE COMPANY TO DEAL WITH. THEIR CUSTOMER SERVICE IS HORRENDOUS. THEY HAVE A LOT OF PARTS LISTED THAT DO NOT MATCH THE COMPONENT YOU ARE GETTING. SO IF YOU NEED TO RETURN SOMETHING YOU ARE OUT OF LUCK!!
THEY WILL FIND EVERY POSSIBLE REASON TNOT TO ACCEPT A RETURN.

SAVE YOUR MONEY. GO TO ARROW.COM FREE OVERNIGHT SHIPPING EVEN FOR A ONE CENT ORDER!. ARROW WILL MATCH THE LISTED PRICE VIA THEIR ONLINE CHAT ALL YOU NEED IS TO SEND THEM A LINK TO THE SITE THAT HAS THE COMPONENT YOU NEED IN STOCK. YOU LIKE ONLINE'S PRICES? SEND THE LINK TO ARROW THEY WILL HAPPILY TAKE YOUR BUSINESS, SO GOODBYE ONLINECOMPONENTS YOU HAVE LOST OUR COMPANY BUSINESS TO OTHER SERIOUS COMPANY. YOU WILL NEVER GROW UNLESS YOU GET YOUR ACT TOGETHER, PLEASE YOUR SERIOUS CUSTOMERS LIKE US AND STOP HIRING MORONS FOR CUSTOMER SERVICES AND SALES MANAGERS.

DON'T GO BY THE FIVE STARS REVIEWS; FILTER TO SEE THE BAD ONES - THOSE ARE THE REAL ONES POSTED BY SERIOUS PURCHASING PEOPLE.

BY THE WAY I TRIED VERY HARD TO GIVE THEM A CHANCE FOR VOLUME BUSINESS, THEY TELL YOU TO GO ONLINE AND SEND A QUOTE REQUEST. THEY DO NOT ALLOW TO UPLOAD SEVERAL PARTS SO FOR EACH PART YOU WANT A QUOTE YOU NEED TO FILL UP LIKE 5 LINES.... REALLY??

LASTLY, CALL THEIR NUMBER ASK FOR A SALES MANAGER OR TEAM LEADER. SURPISE! THEY TRANSFER YOU TO SOMEONE ANSWERING THE CALLS ON THEIR CELLPHONES. GIVE IT A TRY IT'S HILARIOUS!

Long story short, my company had received a quote from onlinecomponents.com and they wouldn't stand by it. Their system was recognizing two parts as the "same component" even though their website reflected they had 1,410 in stock. They where very happy to cancel the said part I wanted and send me the alternative that was $12 more per piece, without offering any sort of other solutions or ownership for their mistake.

not looking to use their services in the future if I don't have to.

The best shipping ever! I ordered 4 small switches. They were packed in a plastic tray, inside a bubble wrap bag, inside a small box. The small box was nested in air pillows inside a larger box. A raw egg would have survived shipping like this. I contrast this with a package I received from China a few days before. The Chinese shipper placed several metal parts, including 400mm long steel rods, in a plastic zipper bag inside of a plastic shipping bag. Yes, it arrived with holes in both bags and no metal rods. The Postal Workers of the world are not kind or gentle with our packages. Onlinecomponents.com charged a reasonable shipping rate and provided outstanding packaging. It is never a good deal if you don't actually receive what you ordered.

They emailed me with a Cyber Monday 5% off coupon. Unfortunately I could not get it to work for any of the items in my cart.

After a 30 minute online chat that went absolutely nowhere, it then took 5 rounds of email before it turned out that because they had previously sent me a price match on one single Aries item, this was now "glued" into their server (even though I wasn't clicking on the price quote link and was manually adding it by part#) and worse it prevented the 5% discount from applying to all the other unrelated items in my cart.

There was a second problem trying to add some Molex items. I've had this exact same issue previously with Online Components, namely wildly different min quantity across items in the same series. 09-50-3101, min order 1. The 9 pin in the same series, min 258. The 6 pin in the same series, min 449.

Previously I've had to email them to fix these cases, they fixed them but it simply takes too much time. It is better to stick to DigiKey, they're more expensive but there is way less run-around.

ordered items, items coming from multiple location and part back order. I selected ship multiple when item were available, which I paid extra for. was sent order confirmation from online components, and payment total inclusive of delivery. Paid in full.
only to have online components contact me a month later try to charge extra for delivery saying the item were a bit heavy.
This is not right.
you have already given them your delivery address, the items you want to order, and they reply with a order confirmation with a confirmed total, then to ask for more money after everything has been finalized and paid. this leave a very bad experience and I will not be using this service any more

Update.
Online components have now said they can not supply to good to the original quote and have canceled the order. they have initialized the refund and asked for account detail from us to refund the money. One, two weeks pass. No email from Online components, so I ask what is happening,. They said the refund has been process, and they have given us a store credit.
Store credit what?
and they even had the nerve to ask did you want to send your credit now.

Online components, you are a joke.

1. Easy to search. The result were better than the others.
2. Better price relatively than the other site.
3. Stock are much more than the others.
4. But it's something hard to do payment on the web site.
payment system are something hard.

Attentive staff, timely delivery.
I'll definitely do more shopping.

They seem ready AND able to get you what you need, and for the most part, when you need it. And, believe it or not, some pretty good pricing as well. The website ordering is pretty simple, and it amazes me how well they were able to identify what I needed with scant info. I highly recommend, and will return often myself.

They delivered what I ordered in a reasonable time at a great price. Thanks!

I highly recommend this company. Your Customer Service was very professional and did a great job.

We have ordered from Online Components a few times. The order process is easy, prices reasonable and prompt delivery.

Thank you good job

Ty straps are too expensive, as are terminals, connectors

Online is easy to 5-star rate; i have no issues pending and will continue to procure from website, etc.
thank you!

Very happy. Correct part that was received very quickly.

Online Components offers great prices. All my interactions with their customer service reps have been positive. They are very helpful and responsive to my inquiries.