I cannot fault the customer service: there was a problem with one part of my order and the customer services agent I spoke to was extremely helpful and dealt with the matter so speedily, that I recei... See more
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An excellent company! Easy to use and navigate website. Some really excellent, good quality products. Easy ordering and payment. Extremely quick delivery. I really wish I could post a picture! Thank y... See more
Company replied
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition. Lights are fantastic. Really good quality, really... See more
Company replied
Company nice and responsive. Their choice to send items with FedEx a time waster. No effort from the driver to knock the door or anything. Wasted a whole morning waiting. To contact FedEx call them i... See more
Company details
Information provided by various external sources
Here at Online Lighting we offer an extensive range of quality home lights and lighting. With secure online ordering and express delivery on all products, we are sure you will enjoy shopping with us.
Contact info
24-26 Vincent Avenue, MK8 0AB, Milton Keynes, United Kingdom
- info@onlinelighting.co.uk
- www.onlinelighting.co.uk
4.4
Excellent
608 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
I cannot fault the customer service: there was a problem with one part of my order and the customer services agent I spoke to was extremely helpful and dealt with the matter so speedily, that I received a replacement the next day. I would certainly buy from them again.
January 15, 2026
Unprompted review
Reply from Onlinelighting
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The Customer Care Team
An excellent company!
An excellent company! Easy to use and navigate website. Some really excellent, good quality products. Easy ordering and payment. Extremely quick delivery. I really wish I could post a picture! Thank you!
January 9, 2026
Unprompted review
Reply from Onlinelighting
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The Customer Care Team
One Star
I ordered two Edit Monica LED Ceiling Pendant Lights on the 10th November because the OnlineLighting.co.uk website clearly stated that the items were in stock with delivery expected within two days. I received an email confirming this, so I had no reason to doubt the order.
Four days later, after the goods failed to arrive, I logged into my account and was horrified to find the status changed to “stock pending” with no explanation and no indication of when the items might be delivered. The listing now shows an estimated delivery time of two to four weeks. This is completely unacceptable and blatantly misleading. I would never have placed the order if I had known the lights were not actually in stock.
I attempted to contact the company twice by telephone, only to reach a message stating that no one was available to take my call. I then sent a message through their website, but all I received was an automated response advising that I would be contacted in two days. I still have no update.
You took my money under false pretences and I have no lights. Where are my lights? This service is disgraceful.
November 14, 2025
Unprompted review
This app is convenient.
This app is convenient anf offers a wide range of products to choose from. It's easy to use, but I think the loading time and search filters could still be improved for faster browsing. Despite that, my overall experience was positive and the order process was straightforward, and I received timely updates about my purchase. With few updates, this app could easily be one of the best in its category.
September 11, 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Outstanding
Amazing! Ordered my picture frame lights at 7:55pm and they were delivered the next day at 12pm. The lights are beautiful. Highly recommend
October 8, 2025
Unprompted review
Reply from Onlinelighting
Your feedback is very much appreciated, Thank you.
Kind regards
The customer care Team
Porch light
Easy website, great pictures and measurements. Light was better than expected really good quality and price. Order came next day very impressed.
July 11, 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
An unusual WOW.
It is not often customer service is a WOW. We ordered our new porch lantern in the evening and had it delivered (a surprise) the very next morning. It has made me want to use Online Lighting again... the way every online purchase should go.
July 16, 2025
Unprompted review
Very quick and efficient service from…
Very quick and efficient service from this company. Good products
July 16, 2025
Unprompted review
Quick and efficient delivery
Amazing quality lamp, very good price. Quick and efficient delivery!
July 12, 2025
Unprompted review
Reply from Onlinelighting
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
Customer Care Team
Reply from Onlinelighting
Thank you so much for your lovely feedback.
Kind regards
Customer Care Team
Great service and super fast delivery
Great service and super fast delivery
July 4, 2025
Unprompted review
Reply from Onlinelighting
Thank you on behalf of the team.
Kind regards
Customer Care Team
Reply from Onlinelighting
Thank you, we very much value our customer’s feedback.
Kind regards
Customer Care Team
Order was received super fast and it's…
Order was received super fast and it's a brilliant little picture light. Lightweight and remote control, perfect for what we want. Looks more expensive than it was. Great item, great delivery, great company
May 31, 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Good customer support regarding delayed…
Good customer support regarding delayed order & when arrived parcel well packaged
June 1, 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
Customer Care Team
Fantastic lights
Very fast delivery.
The lights are so easy to put together and they look fantastic when switched on. The dimmer works great .
Love them
May 9, 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
Customer Care Team
Still awaiting delivery
Still awaiting delivery, courier says hasnt been sent to them yet
May 9, 2025
Unprompted review
Reply from Onlinelighting
Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can.
Kind regards
Customer Care Team
Excellent service, excellent quality.
Lights ordered on a Sunday evening and delivered to NI by early afternoon on Thursday. Well packaged, inner and outer boxes in pristine condition.
Lights are fantastic. Really good quality, really bright consistent light - not the row of little dots like in some of the cheaper priced versions on social media.
Highly recommend, cannot wait to get them up in our newly decorated hallway.
May 1, 2025
Unprompted review
Reply from Onlinelighting
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Beautiful lights
Beautiful lights! I'm very impressed. Exactly what I wanted.
April 30, 2025
Unprompted review
Reply from Onlinelighting
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
I bought 2 security lights from this…
I bought 2 security lights from this company, 1 has a camera the other just a PIR security light , the pir one started flickering so I contacted the company and they said they would send me a replacement light, well that was over 3 weeks ago ,I have emailed the several times, but no answer back. Looks like I better go to B&Q and buy another light
April 12, 2025
Unprompted review
Reply from Onlinelighting
Perhaps you could send identifying details to customerservice@lighting-direct.co.uk as despite our best efforts we cannot locate you on our system.
Kind regards
The customer care Team
I’ve ordered a lamp battery powered for…
I’ve ordered a lamp battery powered for a painting and they said it’s comes in in 3-4 days, i’ve waited two weeks I’ve called them and they forgot about my order , and in the end, I’ve got it after two days in future, I know I’m not gonna order from them anymore 👍
April 18, 2025
Unprompted review
Reply from Onlinelighting
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Kind regards
The customer care Team
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