Absolutely diabolical service. It was so called delivered at 12.25 pm today. Then i got a messaged that my parcel consignment got lost in transit. Even my postcode came up invalid. I got a partial ref... See more
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See what reviewers are saying
Ordered yesterday afternoon and my order of x9 wax burners arrived around an hour ago. Can't quite believe how quick this was. I paid std postage so didn't expect to get my order for at least 3 days i... See more
I ordered on the 2nd October 22, waited for deliver as the dispatch stated it was on route. Got emails saying it was delayed. Ordered from elsewhere as needed the cleaning products to clean house befo... See more
Excellent customer service! In quite a large order, a single item (costing one pound) had been confused with a similar item and the wrong one sent. My email enquiry was dealt with very promptly and co... See more
Company details
- Dollar Store
- Convenience Store
- Discount Supermarket
- Grocery Delivery Service
- Grocery Store
- Warehouse store
Written by the company
Established in 2014 as a compliment to a well-known family wholesaler supplying toiletries and cleaning products, Online Pound Store quickly grew into it’s own entity with an ever-expanding range covering all seasons, occasions and needs. Based in the Manchester area, Online Pound Store thrives to make it easier and cheaper to get all of your household essentials to your front door. Forming close partnerships and networks with big names such as Airpure, Fabulosa, Ashleigh & Burwood and Henkel, has allowed to Online Pound Store to keep prices affordable. With over 4000 branded products, tracked and delivered direct to your front door. The Site That Saves You Money!
Contact info
United Kingdom
- info@onlinepoundstore.co.uk
- www.onlinepoundstore.co.uk
3.9
Great
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Exceeded my expectations
Exceeded my expectations.
Quick processing & quick delivery & best of all... everything was as promised.
Definitely would order again.
Recommended.
November 24, 2023
New customer - Happy
First order with this company, took longer than expected for dispatch so I did have to reach out and ask where my order was but very impressed with the customer service from Josh, replied straight away to apologise for the delay in sending and then my order was shipped that day and delivered within a couple of days. Everything as expected, would order again.
November 15, 2023
Unprompted review
Quick delivery and low prices
November 24, 2023
Quick delivery and as ordered
All items were previously used so no surprises there. Arrived safely. Prices competitive.
November 6, 2023
Great service from start to end.
Great service from start to end, speedy dispatch. I will definitely be using this company again. Highly recommended.
November 6, 2023
Old sweets good price
November 6, 2023
Great products & excellent service
We found everything we wanted and at a good price. I was delighted to receive my goods the day following wen my order was made.
November 6, 2023
this online store is a joke, mislabeled items
this online store is a joke, i ordered fabulosa foam sprays fresh breeze x12 cans and i received x12 can of polish sprays i emailed to get the wrong items sent back and new ones resent. took over a week but i finally got the new items sent to me. on opening it to find that all they did was put stickers over the polish to say foam spray but it was still polish. i sprayed it on my furniture and noticed it wasn't foaming up on inspecting the can i noticed that stickers had been placed over the top but you could still see the bottom writing saying glass, metal, wood ON ALL THE CANS. DO NOT ORDER FROM THIS SITE. i am waiting on a reply as i want my money back ASAP. this is disgusting.
November 11, 2023
Unprompted review
Reply from Online Pound Store
Hi,
I can see that a customer service representative has now sent you a message regarding this.
These items are purchased directly from the manufacturer, we do not and have not tampered with this product, this relabelling is due to a can shortage from the manufacturer.
If you require any further assistance or have any further questions or inquiries, please do not hesitate to contact us at info@onlinepoundstore.co.uk or 0161 817 5113.
Kind Regards
OPS Team
Had a small problem with order but Josh…
Had a small problem with order but Josh sorted in and I received my order next day.
Fantastic Service.
Would Highly Recommend
5****
November 8, 2023
Unprompted review
Ordered 10 days ago
Ordered 10 days ago, nothing still here. Seems to be common looking at other reviews on here.
October 24, 2023
Unprompted review
Reply from Online Pound Store
Hi,
We are sorry to hear you had a negative experience.
I can see that this was resolved.
If you have any further questions or inquiries, please contact us at info@onlinepoundstore.co.uk or call us at 0161 817 5113.
Kind Regards
OPS Team
Still waiting for my order
Initially thought I was getting a good deal, but I guess you pay for you get. Joke is I didn’t get my order still waiting for it and it’s been two weeks from when I placed the order. I’m hoping to get it within the week. Contact their customer service and they confirmed my address. However, nothing else was resolved after that.
October 7, 2023
Unprompted review
Reply from Online Pound Store
Hi,
We are very sorry to hear that you have had a negative experience.
I can now see that this has been dealt with.
If there is anything else you need please email info@onlinepoundstore.co.uk.
Thanks
Kind Regards
OPS Team
The prices and household names.
I went to Online Pound Store, today. I have an addiction for air freshners as I always, love my flat to smell, fresh and clean oh and fruity.
As I went through their products I noticed, they had household names, so I decided to stock up on my air freshners ( 30 in total ) .
I also bought my cleaning products, they were their own names, but still very, very effective. I am pleased with my purchases and will be shopping here again, very soon.
September 27, 2023
Unprompted review
Online Pound Store are excellent.
Online Pound Store are excellent.
Really happy with the website, communication regarding order and delivery and it was delivered I think the next day. Really sturdy packaging.
I will wholeheartedly recommend Online Pound Store. Thank you.
September 22, 2023
Unprompted review
Very very prompt delivery
Very very prompt delivery
No problems whatsoever
I even made a mistake by ordering items twice!
I instantly had a phone call from the company to ask if this was a mistake , refunded straight away and an email to back this up
I have ordered 3 times in one week!!!
I can not recommend this company enough!!!
Well done on line pound store!!!!!
August 11, 2023
Unprompted review
value for money
July 27, 2023
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