Terrible! I ordered over a month ago only to be told via email after several attempts to make contact that my items weren’t in stock and then never heard back or and didn’t give a refund. I’ve emailed... See more
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I've always been impressed with how well Online Smoke securely packages my orders. Ample padding would probably be an understatement as nothing has ever arrived damaged. When an item is sent I've alwa... See more
Ordered products from yoursmoke.com.au (alternate website). Promised discreet shipping and amazing customer service. Was sent in labelled box (menthol cigarette tubes), box was damaged, products missi... See more
Great customer service, fast shipping. Ordered a bong from here, but the ash catcher/bowl was broken on arrival. They sent a replacement piece as soon as they had one available. Only thing that could... See more
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Product was good however delivery time…
Product was good however delivery time was more than I expected ( more than two weeks) and it took a week to get an email response regarding approximate delivery time.
Good product, great price.
No communication as to status of good's. Does not respond to emails or phone calls and delivery takes forever. Otherwise, good product at a good price.
My parcel arrived fast well packaged…
My parcel arrived fast well packaged exactly as described. Except mouthpiece is huge. But still 5 stars✨
good product fast delivery
They sent the wrong sized product
They sent the wrong sized product, then wouldn’t respond to my emails…
Great Experience
Great communications, well packed and fast postage. Thank you very much. I'll be a repeat customer.
I ordered the 3-in-1 Silicone Water…
I ordered the 3-in-1 Silicone Water pipe ,There was a item missing in the product ,the item is the handy dab straw/nectar collector ,I’d emailed you twice but you never got back to me
So my report is your crap
Excellent and prompt service a
Excellent and prompt service as with my previous orders. I highly recommend this business.
I got two bongs
I got two bongs, meant to be the same, the mouthpiece on one of them way unusable and the other bong had a leak in the top chamber so it was useless too, I would ask for a refund but I’m still waiting on the refund for the dab nails you didn’t have in stock that I paid for
Bong and two double chamber attachment’s
Was great and great thickness of glass I don’t think it’ll be breaking anytime soon got two chamber attachments too they are great
Quick delivery
Quick delivery, honest price. Item is a bit different than it appears on the picture, but that didn't bother me
Brass pipe
Just that everything went as planned no hassles holdups with prompt notifications when parcel (extremely well packed) was turning up
Customer service doesn’t reply.
I ordered a glass piece from online smoke and the piece they sent me was faulty. I was cleaning it for the first time only a few days after receiving it and in the process a small hole in the middle of the neck opened up through the glass causing it to be unusable. Closer inspections revealed that a small bubble was blown into the glass on the inside and created a very thin glass bubble that was cracked during the cleaning process. I wrote several emails asking to return the piece and receive the same item back undamaged but online smoke did not even do as much as to reply to any of them. Thanks
Awesome product and fast postage
Never received item
Never received item. They rang me to tell me they didnt have it. Ive asked for my money back but nothing. I have tried ringing them but just gives engaged sound. Ice been ripped off again. ELDER ABUSE!!!!
Paid and never received my…
Paid and never received my product.emailed and got no response
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