On Q Property Management Reviews 

321
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and respectful approach during interactions. Many people highlight the efficiency and ease of the service, particularly noting how smooth and quick inspections are. Reviewers frequently mention the helpfulness of the team, who are often described as informative and communicative, making customers feel at ease. People appreciate the overall positive attitude and reliability of the staff, contributing to a pleasant and stress-free experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the ease and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our 2nd house inspection with Russell. We got a text saying he’ll be here in 5 minutes and sure enough he was here in 5 minutes. He was very kind and respectful of our personal space. He asked... See more

Company replied

Rated 5 out of 5 stars

Had good experience with On Q property management! We have been in our property for about 10 months and had no issue with the place and any minor fixes was meet really quickly. Russell who stope... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of having Russell come and do my home inspection and could not be more pleased! He was kind, respectful, and thorough throughout the whole process. I really appreciated him and all... See more

Company replied

Rated 5 out of 5 stars

I had a rental home inspection done by Russell Aston from On Q Property Management, and I was really pleased with the experience. He showed up right on time and was very respectful throughout the enti... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Furniture Store

Written by the company

Founded in 2010, On Q Property Management established itself as one of the nation's fastest-growing Property Management and Real Estate firms. On Q's client-first approach, coupled with its technologically focused workflow, help build and maintain excellent relationships with its customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(321)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Russell Slays

Russell came out to inspect our home and was so professional and courteous. He answered all my questions, was thorough in his inspection, and was a delight to interact with. Please give him a raise!!!

June 29, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russel was very polite and…

Russel was very polite and professional. Great experience.

June 29, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell showed up on time and he was…

Russell showed up to the house inspection on time and he was very friendly and fast with his work. It was nice meeting him since we usually get the much older gentlemen.

June 11, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell came to my condo for a home…

Russell came to my condo for a home inspection. He was very professional, and friendly. I highly recommend On Q property management for your rental needs.

May 31, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

My annual home walkthrough was today…

My annual home walkthrough was today and serviced by Russell Ashton, who is a very personable and delightful young man. Very punctual , knowledgeable and has great customer service skills.

Thank you Russell for your time today. JPERRIE

May 30, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Had Russell for my inspection

Had Russell for my inspection. He was very friendly and awesome!

May 19, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Our inspection with Russell was great

Our inspection with Russell was great. He is a very personal and helpful

May 9, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 1 out of 5 stars

Unprofessional Company

This company really took me out of my comfort zone. Rep Jill is so unprofessional I wouldn't recommend this company to anyone. If you want unprofessional service and delayed response sign up with them, you are not able to ask questions and only hear from property management when money is late or you have received an HOA violation. We were not even provided a 30-day notice of renewal. The worst renting company I have ever been in contact with. This is a honest tenant review and I would not recommend.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

We had Russell come do our property…

We had Russell come do our property inspection and he’s amazing and so kind!!

April 26, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was amazing

Russell was amazing! Great conversation and was very informative! Thank you for making my experience always good!

April 26, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was very efficient

Russell was very efficient. Friendly and very thorough.

April 19, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 1 out of 5 stars

Beware

Be very careful utilizing this management company. They are dishonest as they participate in false advertising. My wife and I found a property they listed went thru the process got approved, and when my wife went to the property it was not as advertised. A 3 br 3 bth was a 2 bedroom
Townhouse with a casita in the back with a renter present. We were very disappointed as this property checked all of our boxes. We will never use this company again as we asked for our application fee be refunded and they refused. So please be careful engaging this company they are not honest.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

On Q has been great!

Russel did a great job doing a home inspection! he answered all our questions and was very helpful! have always had a timely response from on q every time I spoke with them!

March 20, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was so friendly and efficient

Russell was so friendly and efficient. He was easy to communicate with and made me feel comfortable during his property inspection. Thank you Russell!

March 17, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was quick and polite gave me…

Russell was quick and polite gave me feed back n made the inspection effortless

March 15, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Good service

Russell stopped by today for an annual inspection of the property and like always he was friendly and efficient! It’s nice that it’s the same person every year, makes the ever awkward inspection of your home less awkward!

March 15, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was professional

Russell was professional, quick and efficient.

March 8, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Comfortable Apartment Inspection

Russell always makes the apartment inspections feel comfortable. It's never some weird interaction where it feels like someone is snooping. Great experience as always.

March 2, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

I’ve had Russell for every inspection…

I’ve had Russell for every inspection since i started renting with this company! He is awesome and professional every time!

February 22, 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 1 out of 5 stars

ZERO star is the best rate for On q

ZERO star is the best rate for On q. I trusted them to manage my brand new home but unfortunately they failed to do the proper screening with the tenant. I found out tenant has a current eviction and other red flags. They told me that tenant lied in their application. But there are ways to find out... Because of this, I had a trauma renting my house again and negatively affected my life.

May 3, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look