Phil was very professional and precise with his information and advice. He actually got us a better cabin than we expected. He gave us options on extra days before and after the cruise and again help... See more
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Review summary
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Phoned up after seeing a great deal on Facebook. Mark was the representative that we spoke to, he took our details and took time to make sure all were correct. We were told all about the cruise as... See more
Company replied
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cr... See more
Company replied
I dealt with Mark who was incredibly helpful from the onset. When we asked about certain cabins he said he would look into it & call back. He did just that & offered just what we had asked for. Severa... See more
Company details
Written by the company
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Contact info
92 Heath Row, CM23 5DG, Bishop's Stortford, United Kingdom
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4.8
Excellent
100 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Onyxcruises
Thanks so much for the lovely review! We're really pleased you felt well looked after and kept informed throughout. It was a pleasure booking your holiday.
Warm Regards
Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for taking the time to leave a review! Providing excellent service is our priority, so we're thrilled to know we delivered. We look forward to serving you again.
Warm Regards,
Team @ Onyx Cruises
Sam was very efficient with the booking…
Sam was very efficient with the booking to South America. He went through everything in detail & the paperwork followed quickly.
March 2, 2026
Reply from Onyxcruises
Thank you for your wonderful feedback. We’re delighted to hear that Sam provided such efficient and attentive service while arranging your South America journey. Ensuring every detail is handled seamlessly is incredibly important to us. We wish you an unforgettable experience and look forward to assisting you again soon.
Warm Regards,
Team @ Onyx Cruises
I v never been on a cruise before and…
I v never been on a cruise before and had lots of questions was on the call for at least one hour sam was the agent and answered all my questions and gave me great advice had great patience and very knowledgeable thanks again Sam would highly recommend
March 2, 2026
Reply from Onyxcruises
Thank you so much for your kind review! We're delighted to hear that Sam was able to answer all your questions and make your first cruise booking experience smooth and enjoyable. Taking the time to ensure our customers feel confident and well-informed is exactly what we aim for, and we’ll be sure to pass your lovely feedback on to Sam.
We really appreciate your recommendation and hope you have an amazing first cruise — we’re here if you need anything else before you sail!
Warm Regards,
Team @ Onyx Cruises
Top notch service.
Prompt reply to initial enquiry. Jamel was polite and very helpful throughout our contacts. All queries answered to my complete satisfaction.
March 2, 2026
Reply from Onyxcruises
Thank you for the lovely review! We’re really pleased to hear that Jamel was able to help and provide clear answers throughout your experience. Your feedback means a lot to us, and we’re always here if you need anything further.
Warm Regards,
Team @ Onyx Cruises
Outstanding customer service
I enquired with onyx travel about a cruise and was delighted by the standard of care and attention shown by Sam who booked our trip for us. He was very knowledgeable and helped us navigate the best flight options recommending and working with us to find the best solutions. Superb customer service and I would highly recommend.
February 28, 2026
Reply from Onyxcruises
Thank you for your kind words and for choosing Onyx Cruises. We are delighted to hear that Sam provided such attentive and knowledgeable service while planning your cruise. Creating a seamless and personalised experience for our clients is at the heart of what we do, and it’s wonderful to know this was reflected in your journey with us. We truly appreciate your recommendation and wish you a spectacular voyage — we look forward to welcoming you back for your next adventure.
Best Wishes
Team @ Onyx Cruises
discover Japan land and cruise …
Took the time to understand what I wanted and came back with several different itineraries and dates for me to choose form. And had a lot of patience.
February 27, 2026
Reply from Onyxcruises
Thank you so much for your kind feedback! It was a pleasure working with you and helping tailor the right options to suit your plans. We are really glad the different itinerary choices were helpful, and we truly appreciate your patience throughout the process as well. We look forward to assisting you again with your future travels!
Warm Regards,
Team @ Onyx Cruises
Very helpful planning our bucket list…
Very helpful planning our bucket list holiday 😀
February 25, 2026
Reply from Onyxcruises
Thank you so much for your kind words! It was a pleasure helping you plan your bucket list holiday, and we're delighted to hear you found the experience helpful. We look forward to assisting you again in the future!
Warm Regards,
Team @ Onyx Cruises
Love this company
Love this company and Sam was so informative. The holiday was tailored to meet our specific requests, lots of help
February 23, 2026
Reply from Onyxcruises
Thank you so much for your wonderful review!
We’re delighted to hear that you loved your experience with us and that Sam was able to provide such informative and helpful support throughout. Creating tailored holidays that truly match our clients’ specific requests is what we’re all about, so it’s fantastic to know we delivered that for you.
We really appreciate you taking the time to share your feedback and look forward to helping you plan your next adventure! ✨
Warm Regards,
Team @ Onyx Cruises
Fantastic service from Mark
The quick response from Mark was great. I sent him loads of emails with different questions and he replied straight away. Cruising is fairly new to me so I had lots of questions on the phone too and Mark was very patient and nothing was too much trouble.
February 23, 2026
Unprompted review
Reply from Onyxcruises
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that Mark was able to support you every step of the way.
We understand that booking a cruise for the first time can come with lots of questions, so it’s great to know that Mark’s quick responses, patience, and willingness to help made the process easier and more enjoyable for you.
We truly appreciate you taking the time to share your experience and look forward to helping you plan many more amazing cruises in the future.
Kind regards,
Team @ Onyx Cruises
Wonderful service from Mark !
February 10, 2026
Reply from Onyxcruises
We truly appreciate your feedback! Mark takes great pride in delivering excellent service, and we’re glad that reflected in your experience. Thank you for choosing us, and we look forward to serving you again.
Best Regards,
Team @ Onyx Cruises
Baltic Cruise
Jamel , the agent was very helpful and the information given very good through the process to allow us to book.
February 12, 2026
Reply from Onyxcruises
We sincerely appreciate your feedback. It’s wonderful to know that Jamel guided you through the process with helpful information and made your booking experience smooth. Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Team @ Onyx Cruises
Reply from Onyxcruises
Thank you for your review — we’re delighted you were happy with the service overall. Providing a smooth, reliable experience is always our goal, so your feedback is truly valued.
Kind Regards,
Customer Service Team @ Onyx Cruises
Dealt with Mark who had patience and…
Dealt with Mark who had patience and answered all the questions I had in a polite fashion, If the holiday goes smoothly I would use again.
February 10, 2026
Unprompted review
Reply from Onyxcruises
Thank you for your kind review. We're so pleased to hear that Mark was able to assist you with patience and professionalism — we’ll be sure to pass your feedback on to him.
We’re confident you’ll have a wonderful holiday, and we’ll be here if you need anything at all before you travel. We’d love to help you again in the future.
Kind Regards,
Customer Service Team @ Onyx Cruises
Received excellent service
February 7, 2026
Reply from Onyxcruises
Thank you for your kind feedback. We’re delighted to hear you received excellent service — that’s exactly what we strive to provide for every customer. We really appreciate you taking the time to leave a review.
Kind Regards,
Customer Service Team @ Onyx Cruises
It was my first time booking on line…
It was my first time booking on line and my first time on a cruise,i found Gary really friendly and patient with my questions and helping me through the process
January 31, 2026
Reply from Onyxcruises
Thank you so much for your kind comments — we’re thrilled to hear about your first cruise and first online booking experience!
Gary will be especially pleased to know you found him friendly and patient while guiding you through everything. We’ll be sure to pass your lovely feedback on to him.
We hope you had an amazing cruise and look forward to helping you plan the next one!
I am an experienced cruiser with 50+…
I am an experienced cruiser with 50+ trips. The MSC website is not in anyway intuitive. Does not explain the boarding process.
This is not an assessment of Onyx Cruises
Does not give any indication of onboard activities.
So you have a back loaded approach - no problem
January 29, 2026
Reply from Onyxcruises
Thank you for sharing your feedback, and especially for your loyalty as such an experienced cruiser. We’re sorry to hear that our website did not feel intuitive and did not clearly explain the boarding process or onboard activities.
Your comments are very valuable, and we are sharing them with our digital team as we work to improve the planning experience for our guests. Preparing for your cruise should be simple and exciting, and we regret that this wasn’t your experience.
If you ever need assistance with pre-cruise information, our team is always happy to help directly.
Cruise booked
So far I have booked our tour and cruise with Jay at Onyx and he has been so helpful and attentive organising each part of my bespoke itinerary, making sure it all runs smoothly. Excellent service and I will update you on how it all goes later in the year.
January 24, 2026
Reply from Onyxcruises
Thank you for your kind words — we’re so pleased to hear how helpful and attentive Jay has been while arranging your tour and cruise. Creating a smooth, bespoke experience is exactly what we aim for, and your feedback means a lot.
We’ll be sure to share your comments with Jay, and we look forward to hearing all about your trip later in the year. Wishing you an amazing journey ahead!
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