The Open University Reviews 1,218

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many people appreciate the flexibility to fit studies around work and family life, making it an accessible option for achieving personal and career goals. The user experience is often described as easy to follow, with well-organized and accessible online platforms and learning materials. Customers frequently highlight the supportive and knowledgeable tutors and staff, who are readily available to help and provide constructive feedback. However, some people mentioned issues with staff communication and accountability, with some tutors being perceived as unhelpful or impersonal. A few other people also felt that the quality of some course materials and online content had declined, and that grading could be inconsistent.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the kindness, supportiveness,... See more

User experience

Clients share positive opinions on user experience, highlighting the flexibility of online learning that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard of module... See more

Service

Users describe ambiguous interactions with service, with some experiencing deep disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 4 out of 5 stars

Really love the module content. I find it easy to follow. To improve I would suggest more continuity with tutor marking as i found over the years some tutors mark fairly but i found some are a little... See more

Company replied

Rated 5 out of 5 stars

The course and the experience was great and worked well around my home life. I was able to access the learning at my own pace and found having set off of to study useful. I found difficulty in logging... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 2 out of 5 stars

Serious delay time on receiving final…

Serious delay time on receiving final mark.

May 7, 2026
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Reply from The Open University

Sorry you experienced a delay in receiving your final mark. This was due to unforeseen technical issues. Thank you for your patience while we fixed these.

Rated 5 out of 5 stars

The whole experience of studying with the OU…

The whole experience of studying with the OU had been very good. The learning materials are quite thorough and in-depth. Lecturers are very knowledgeable and experienced. Yes it does what it says on the tin. Highly recommended

May 26, 2026
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Reply from The Open University

We're so glad to hear you had such a positive experience. Thank you for your kind words!

Rated 5 out of 5 stars

The Open University has given me the…

The Open University has given me the opportunity to study my nursing degree while being at home with my children ☺️

May 26, 2026
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Reply from The Open University

We're so glad we could support your nursing journey while you care for your children! Thanks for your feedback.

Rated 5 out of 5 stars

The OPEN UNIVERSITY encourages students…

The OPEN UNIVERSITY encourages students in every possible way that they can. They show interest in their Students by giving them feed backs in their assignments showing their weak points so they can do better in their next assignments. The tutors are always available to help students if they need help or if they need to clarify some points. Studying law is not easy. One has to have the mental capacity in order to be able to do so.
I am enjoying the subject but has to put a lot of time to study because the subject is highly comprehensive. I have had some ups and downs during my studies, due to ill health. But l did not allow this to deter me. I continued with my studies.
The staff at the Open University cares, and will offer their best service to their students.

May 26, 2026
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Reply from The Open University

We are so pleased to hear about your positive experience with us and your studies. It's wonderful to know that our feedback and tutor support are helping you succeed, especially given the challenges you've faced. We appreciate your dedication and kind words.

Rated 5 out of 5 stars

An excellent university

An excellent university. Supportive, approachable tutors and flexible learning to fit around other commitments.

May 26, 2026
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Reply from The Open University

We're glad you've had an excellent experience with supportive tutors. Thank you for your kind words.

Rated 4 out of 5 stars

Degree course

I started the course in 2021 and graduated this year. The support and feedback was excellent, one are of concern was the lack of face to face tutorials. I had one and it was excellent but the rest were cancelled. The online tutorials were pretty good, the course materials were fine and the website was very simple to use. I completed a degree with them working full time and whilst immensely challenging it was incredibly rewarding to get through it.

April 30, 2026
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Reply from The Open University

Congratulations on your graduation, especially while working full-time. This is no mean feat! Thanks for your valuable feedback re tutorials, we will pass this on. Well done again on obtaining your qualification.

Rated 5 out of 5 stars

Really amazing! When working and a family combined

Really amazing, tough but rewarding. The tutors are fantastic! Currently coming to the completion of BA (Honours) Criminology & Law. Really interesting combined degree if you are unsure on whether to go legal or more criminological work related careers. Loved it all. Help is there, working full-time and studying, you do have the option of 3/6 year completion. I chose the 3yr option. Alongside a full-time job and family at times this was extremely full on, so consider carefully if you have commitments due to high demand of assignments and modules to cover.

May 26, 2026
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Reply from The Open University

We're so happy you found your Criminology & Law degree rewarding and appreciated our tutors. Your insights on balancing study with commitments are truly valuable for others considering studying with us. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

It is a great way to learn

It is a great way to learn with guidance and help all the way through, what ever you choose to study.

May 26, 2026
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Reply from The Open University

Thanks for your positive review.

Rated 5 out of 5 stars

The organisation really allows one who…

The organisation really allows one who may not have been able to attend university, to finally achieve their goal.

Couldn’t thank them enough.

Currently on stage 2 of my BSc in Accounting and Finance.

Thank you and keep up with all the good work.

May 26, 2026
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Reply from The Open University

We're so happy to hear we could help you pursue your goals. We wish you the best with your BSc in Accounting and Finance. Thank you for your kind words.

Rated 5 out of 5 stars

A great experience

A great experience, and very helpful, Mo called me back when I had issues with my telephone line to complete my issue. Thanks Mo!

May 26, 2026
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Reply from The Open University

Thanks for your kind words. We will try to find Mo to pass this on!

Rated 2 out of 5 stars

Not what is was

Not what is was. All online, no text books. Tutors are virtually uncontactable and late marking work (over two courses I have done this year). I have studied with them for 20 years and this will be my last one. Not worth the money at all.

May 26, 2026
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Reply from The Open University

We appreciate your feedback regarding your recent experience. We are sorry to hear about the difficulties you've encountered, especially after studying with us for so long. We have passed your comments on to the appropriate team so they can look into them as part of our continuous improvement planning.

Rated 5 out of 5 stars

I am currently studying BSc in…

I am currently studying BSc in Computing and IT and I am very satisfied with the course. The modules are well structured, combining theoretical knowledge with practical skills. Our tutors are supportive and always willing to help. I am gaining valuable skills that will support my future career in technology. I would highly recommend this course to anyone interested in IT

May 26, 2026
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Reply from The Open University

We're really glad to hear you're enjoying your BSc in Computing and IT! It's great that our modules and tutors are supporting your career aspirations. Thank you for your kind recommendation.

Rated 5 out of 5 stars

Very Good place to Learn…

Very Good place to Learn an get Your Higher Education
Lots of help, information and interesting activities.
The OU Online is a good learning platform as well
Tutorials are good and materials wether online or books are very informative and up to date

June 3, 2025
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Reply from The Open University

We're glad you find our learning environment and resources beneficial for your learning journey. Thank you for your feedback.

Rated 3 out of 5 stars

Raised a complaint months ago

Raised a complaint months ago, they responded, I appealed the response and haven’t heard anything since, the OU has played a part in me not being able to continue my studies in a meaningful way, I have ended up missing assignments and not getting the grades I know I can get because of the OU’s actions, as a result I can only give them 3 stars, the root of the problem is the OU having a different funding cycle to student finance England and other universities which then causes unwarranted stress to students.

In regards to the overall course (BSc in Computing & IT and Statistics) the content is okay, however, I have found that some tutors are more responsive than others, one of my tutors started by sending out weekly emails regarding content for the week, once I missed a couple of assignments with that tutor, I seem to have been completely abandoned by them and now rarely get any contact from them, another tutor sent an email regarding a deadline for an assignment on the day it was due with only a few hours left in the day, I took that email in good faith thinking it meant the following week because I couldn’t believe a tutor would send out a deadline email stating the deadline was a specific day, on the actual day, I missed that assignment.

Ultimately, my experience with OU has been difficult and while I am continuing my studies, I am struggling, I am a disabled student, I can’t attend a brick and mortar university due to health, I made changes to my employment in good faith because I believed the university would follow the advice they gave me and advice I was given by Student Finance England regarding maintenance support, unfortunately, the university failed me, they’ve now ignored me and I’m in a significantly worse financial position than I was when I started my studies.

May 26, 2026
Rated 5 out of 5 stars

Ewah

Very satisfied

May 26, 2026
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Reply from The Open University

Thanks for your feedback!

Rated 5 out of 5 stars

thanks to open university always

Great place and great content especially who has work and want study , i am studying CyberSecurity Bsc honer

May 26, 2026
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Reply from The Open University

Thanks for your feedback! Good luck with your studies.

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