The Open University Reviews 1,218

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers had a great experience with this company. Many people appreciate the flexibility to fit studies around work and family life, making it an accessible option for achieving personal and career goals. The user experience is often described as easy to follow, with well-organized and accessible online platforms and learning materials. Customers frequently highlight the supportive and knowledgeable tutors and staff, who are readily available to help and provide constructive feedback. However, some people mentioned issues with staff communication and accountability, with some tutors being perceived as unhelpful or impersonal. A few other people also felt that the quality of some course materials and online content had declined, and that grading could be inconsistent.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the kindness, supportiveness,... See more

User experience

Clients share positive opinions on user experience, highlighting the flexibility of online learning that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high standard of module... See more

Service

Users describe ambiguous interactions with service, with some experiencing deep disappointment and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

That was a good experience overall, but some things could have been organised differently, mostly during the last two years. There is help, but I felt that it wasn't enough, as some parts of the mater... See more

Company replied

Rated 4 out of 5 stars

Really love the module content. I find it easy to follow. To improve I would suggest more continuity with tutor marking as i found over the years some tutors mark fairly but i found some are a little... See more

Company replied

Rated 5 out of 5 stars

The course and the experience was great and worked well around my home life. I was able to access the learning at my own pace and found having set off of to study useful. I found difficulty in logging... See more

Company replied

Rated 5 out of 5 stars

Studying with the Open University has been a long 6-year journey, but enjoyable and successful. If you're looking for support throughout your journey, this is where to study. You have the opportunity... See more

Company replied


Company details

  1. Career and Education Provider
  2. Distance Learning Center
  3. Public University

Written by the company

The Open University has pioneered online learning for over 50 years, delivering exceptional teaching and outstanding support to students across the UK and the world. Our mission is to make learning accessible to all, and together we’ve already helped over 2 million students to realise their ambitions.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Rated 1 out of 5 stars

Tutors are unhelpful and don't care at…

Tutors are unhelpful and don't care at all. Poor and contradictory feedback and no attempts to explain anything more clearly when asked. Waste of time and money.

March 8, 2026
Unprompted review
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Reply from The Open University

Thank you for taking the time to leave your thoughts. We're sorry to hear you haven't had the high-quality experience we aim for.

We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey. We have reached out to you via Trustpilot for a bit more information to help us feed your comments back to the right faculty area.

Rated 4 out of 5 stars

I have gained most of my qualifications…

I have gained most of my qualifications through the Open University. It has been great for me because I can do the work where and when I want. I am not constrained to a specific time or place. The downside is that there is a lack of human contact. Online only interaction is not ideal. I found this difficult in the first year of my MA in Creative Writing, where it is important to bounce ideas off other people.

October 2, 2025
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Reply from The Open University

Thanks so much for sharing your experience. We’re really glad the flexibility to study where and when it suited you worked well.

We appreciate your feedback about the online learning experience. It can feel different for everyone, particularly when you’re used to more face-to-face interaction. Alongside tutor support, we also have dedicated student support teams and active forums where many students connect and share ideas throughout their studies.

Thanks again for taking the time to leave a review.

Rated 5 out of 5 stars

I'm very grateful for all their hard…

I'm very grateful for all their hard work and he amazing value they provide!!

March 3, 2025
Unprompted review
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Reply from The Open University

Thanks for your positive feedback. We really appreciate you taking the time to share this.

Rated 5 out of 5 stars

The Open University

As a student of The Open University I was so pleased to be able to have the flexibility to work and study online classes at the university. I was especially grateful for the financial assistance at the OUSBA.

March 2, 2026
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Reply from The Open University

We’re so pleased to hear that the flexibility of studying online worked well for you and that the support from OUSBA made a difference. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

The Open University a great place to study

The Open University allowed me to get my law degree whilst working and looking after my family. Great support and the tutors were experienced professionals in their field. Over the moon to get my Bachelor of Laws (LLB) Degree with a First-Class Honours at 44. Proves age is nothing but a number and you are never too old to achieve your goals. Thank you OU.

September 6, 2025
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Reply from The Open University

We’re so pleased to hear that studying with The Open University allowed you to balance your degree alongside work and family life, and that you felt supported by our tutors throughout.

Your journey is such an inspiring reminder that it’s never too late to achieve your goals. Thank you for your feedback.

Rated 5 out of 5 stars

The Open University

Absolutely amazing. Both me and my family members have done degrees with the OU and we can’t fault them one bit. The work is always laid out so simply and is presented so well. The fact you need no previous qualifications is amazing and means everyone has an equal chance. It’s also very easy and flexible to do around other commitments and be able to work aswell as doing the degree. The tutors are great and always mark assignments promptly and are very good at what they do. I recommend anyone thinking of doing a degree to study with the OU.

February 25, 2026
Unprompted review
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Reply from The Open University

Thank you for your kind review! We’re delighted to hear that you and your family have enjoyed studying with us and found our tutors and flexible approach supportive.

Rated 5 out of 5 stars

Amazing

Thoroughly enjoyed my experience over 6 years of 6 stying for a BS(Cons) History. I can recommend the Open Uni as a way of gaining a qualification whilst working.

July 31, 2025
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Reply from The Open University

Congratulations on completing your History degree! It’s wonderful to hear that your OU experience was enjoyable and rewarding alongside your other commitments. Thank you for your feedback.

Rated 5 out of 5 stars

I loved studying with the OU

I loved studying with the OU. It was challenging but I felt supported and the structure was easy to follow. Would really recommend to anyone wanting to learn something or improve their skills

February 20, 2026
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Reply from The Open University

It’s fantastic to hear you felt supported and enjoyed the challenge! Thank you for recommending the OU to others who want to learn and develop their skills.

Rated 3 out of 5 stars

Overall a good experience

I like the tutorials where I get to interact with other students and tutors. There could be more of them.
The materials for my modules so far have been great.
The range of content covered on my course is great.
I am not happy that I am a British born student, paying international fees even though I am living here, just because I was honest enough to tell the university that I was living abroad last year.

February 20, 2026
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Reply from The Open University

We're glad to hear you enjoyed your tutorials and that you found your module materials and content great.

We note your point about fees. In common with all universities, The Open University is required to ensure that students are paying the correct fee based on their residency. Thank you for your honesty in declaring where you were studying. We appreciate your comments on this - they are important to us and have been acknowledged.

Rated 5 out of 5 stars

A great university.

The Open University is a great university with great tutors.

October 20, 2025
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Reply from The Open University

Thanks for your positive review.

Rated 1 out of 5 stars

Lack of support

Hi, I have studied with the Open Uni since 2018. I never managed to finish my studies due to the death of an immediate family member. I just feel the whole experience was a waste of time and effort. I work in catering/hospitality, so Open Uni is not appropriate for those with a sporadic schedule. The course material was extremely difficult to understand. They put so much effort in the introductory part of the texts, but when it comes to explaining important principles/concepts, they are often vague and lack information. The tutors seem disinterested, it is as though they are juggling other commitments and I was the least of their concern. I understand the material needs to be difficult, but I felt like they could have supplemented the content with more information. Give more examples maybe? Even the lectures, though they are recorded, I just felt like they were pointless, especially when they talked about how to study, how to plan, bla bla bla, it is not as though the help centre is not packed with generic study advice. I do have a diploma, but not much I can do with it. I'm not expecting an avalanche of support, but it is not worth the money/debt with the little support you get with very tiny small miniscule career prospects.

November 10, 2025
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Reply from The Open University

We are sorry to hear that this has been your experience. OU study is designed to be flexible and fit around your life, and that’s why many students choose to study and go on to succeed with us.

We have taken note of your feedback about your tutors and we will make sure this is passed on to the appropriate team. We strive to deliver excellent teaching and are proud of our TEF Gold award for teaching excellence, and the high levels of student satisfaction with assessment and feedback in the National Student Survey.

The OU specialises in online learning with tutor support, and this can be a different experience from other types of study. Our teaching is not delivered via lectures but through bespoke learning materials created by academic and learning experts. These have been designed for independent and flexible study.
Our tutors deliver tutorials to help build understanding of key concepts in the course materials, give feedback on assessments, and provide individual guidance where needed. Our Student Support Team are always happy to students who have concerns to see how they can help.

Rated 5 out of 5 stars

As a mature student

As a mature student, I prefer to study and work on my own because it allowed me to fully concentrate on my course with online academic support. Not to mention it saved me a lot of travelling time (which I used for studying) and saved money as I dont have to travel back and forth.

February 19, 2026
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Reply from The Open University

We’re glad the flexibility of online study worked well for you. It’s wonderful to hear that you could fully focus on your learning while balancing other commitments. Thank you for your positive feedback.

Rated 5 out of 5 stars

Given the size

Given the size, it’s impressive how personal the experience is at the OU. The Maths department should be very proud of their tutors.

June 15, 2025
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Reply from The Open University

Thank you for your feedback! We’re glad you had a positive experience.

Rated 5 out of 5 stars

The Open University has transformed the…

The Open University has transformed the way I look and analyse information .It has improved my confidence greatly.

February 19, 2025
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Reply from The Open University

We love hearing how studying with the OU has boosted your confidence and enhanced the way you approach information. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Character Building

I spend six years studying Computing and IT. It was tough, with family commitments and working full time. I was very rewarding and I learned so much

December 9, 2025
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Reply from The Open University

Congratulations on completing your studies! We know balancing work, family, and learning can be challenging, and it’s fantastic to hear that you gained so much knowledge. Thank you for your feedback.

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