Open Study College Reviews 7,737

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and clear communication, making the enrollment process smooth and stress-free. Many people highlight the exceptional customer service, noting that representatives are understanding, responsive, and go above and beyond to assist with inquiries and course selection. The overall user experience is often described as easy and seamless, with many appreciating the personalized support received. However, some people were dissatisfied with the service and communication, mentioning issues with delayed tutor responses, vague content, and non-functional links within learning materials. A few other people also felt that the response time was slow, with some waiting for login details for an extended period.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the enrollment process smooth,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpfulness and... See more

Response time

Clients share ambiguous opinions on response time. While some customers experienced quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience emailed and got a real person call and email back ‘Sean’ he was so helpful and talked through what I had been looking at doing then suggested some other options which were actually be... See more

Company replied

Rated 5 out of 5 stars

Andrew Emuss was amazing, so kind and patient. Explained everything to me clearly with compassion and understanding. Made me feel seen and heard when figuring out what I wanted between the Complete Na... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with this company been accepted to do a teaching course with them which works well within my budget and my lifestyle juggling around children! I had dealt with Darren who w... See more

Company replied

Rated 5 out of 5 stars

I decided to change my options, after contacting them and expressing how important it was to me, Liz went over and above to make this possible. She responded quickly and made me feel heard. It’s unusu... See more

Company replied


Company details

  1. Educational Institution
  2. Adult Education School
  3. Career and Education Provider
  4. College
  5. Distance Learning Center
  6. Private College

About Open Study College

Written by the company

Seeking a career change? Didn’t get the exam results you wanted? Looking to learn a new skill? Your learning journey has no end at Open Study College, and we will be a friendly ear, a 24/7 support, and a wildly enthusiastic cheerleader along the way.

Open Study College is a distance learning course provider that has helped over 130,000 learners globally take the next step towards achieving their ambitions.

We’re a family founded and run business, born from a genuine passion to improve the lives of others through education. With over 700 courses, ranging from A Levels and GCSEs through to professional qualifications in areas such as childcare and beauty therapy — we offer a course for everyone. Our qualifications are independently accredited by established awarding organisations, fully equipping people for the future.

Learners can study from wherever they like with us, whether that’s at home on the sofa, on the train, or at the local coffee shop, the choices are endless. Distance learning provides the flexibility to create a study schedule that fits around the busy demands of day-to-day life.

We enable people to accomplish their goals at their own pace, on their terms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Spoke to Roxanne to get enrolled and…

Spoke to Roxanne to get enrolled and she was so helpful and answered all my questions with detail amazing customer service. 10/10

February 9, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to hear that Roxanne has been super helpful and answered all of your questions in detail.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean was really helpful

Sean was really helpful, friendly and understanding of my daughter's situation. He guided us through enrollment with ease. Thanks Sean x

February 9, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

I'm really pleased to know that Sean was friendly, helpful and understanding of yiour daughters situation.

We hope your daughter enjoys her studies at our college!

Kind regards

Rebecca
Open Study College

Rated 4 out of 5 stars

I had a good experience studying with…

I had a good experience studying with open study college. The course was clear and helpful, and my tutor gave useful feedback. I am that I passed my course. Thank you for the support.

February 8, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to know that you had a great experience with our college, and that the tutor gave useful feedback and support.

We wish you all the best with your future endeavours!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Smooth enrolment and excellent support”

I had a great experience enrolling with Open Study College. The process was smooth and well explained.

Sean Grady was very professional, responsive, and supportive throughout, making the enrolment stress-free. I really appreciate Open Study College for providing accessible opportunities that support career development in health and social care.

February 3, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review, Blessing.

It's lovely to know that Sean was so supportive upon enrolment and explained everything clearly.

We look forward to supporting you in achieving your goals!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

High praise for Darren

The website, information, everything was straight forward and easy to understand.

My review, however, is purely as a high praise to the Senior Education Specialist: Darren Kendall. Whilst he did his job well and sold the package to me, I can safely say that it was one of the most positive and uplifting interactions I’ve ever had with someone over the phone. His happiness was infectious and Open Study College should be aware that it was purely the interaction with him that actually sealed the deal (since I was looking at several other course suppliers).

February 3, 2026
Unprompted review
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Reply from Open Study College

Thank you for your kind review, Isabelle.

It's lovely to know that Darren was so supportive and uplifting during your call. It sounds like he made the enrolment fun and exciting!

We agree - Darren's laugh is very infectious!

We hope you enjoy your studies and wish you all the best.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Darren was the person that I was…

Darren was the person that I was dealing with. He rang the back a few times, he was kind, caring and approachable. He was understanding of my issues too.

February 2, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review, Katie!

It's lovely to know that Darren was so helpful and approachable.
We'll be sure to share your kind comments.

We hope you enjoy your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean Grady is amazing!

I dealt with a gentleman called Sean Grady and I just want to say how he made the whole process incredibly stress-free! I was looking at getting my daughter her GCSE English language and literature and he was super supportive and made sure any questions I had were answered very fast.

January 31, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review, Marc!

It's lovely to know that Sean was so supportive and made the enrolment process stress-free - that's what we like to hear!

We're happy to hear that Sean explained everything to you and answered all of your questions.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Great experience got a real person to speak to

Great experience emailed and got a real person call and email back ‘Sean’ he was so helpful and talked through what I had been looking at doing then suggested some other options which were actually better for me and cheaper so I went ahead with that. Really great customer service which is so rare today. Thanks again Sean for all your help.

January 29, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to know that Sean has been so helpful and supportive when assessing the options available to you.

We're really pleased to hear that Sean demonstrated such great customer service, and we will be sure to share your kind words.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Meleeka was great :)

Meleeka was incredibly helpful, efficient and friendly during my enrolment, very pleased with how she helped me!

January 27, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review, Jacketh!

It's lovely to know that Meleeka was so helpful and friendly during your enrolment.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

I just finished my QLS teaching…

I just finished my QLS teaching assistant level 2 course with open study college. It was very smooth journey with open study college and my tutor was amazing very prompt in replying back to my emails. Over all it was fabulous experience.

January 26, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to hear that your entire journey with Open Study College was smooth and 5-star worthy!

We'll be sure to share your feedback and kind comments with your tutor.

We wish you all the best with your future endeavours.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Super helpful, easy process

Roxanne was really helpful. Made the enrollment process super easy.

Looking forward to studying with the open college

Thanks

January 26, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to hear that Roxanne has been so helpful and made the whole process super easy.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

Unsupportive

Very unsupportive and absolute waste of money. The teacher with you was not responsible for replying your emails on time.

August 25, 2025
Unprompted review
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Reply from Open Study College

It's disappointing to read your review, however, I cannot locate a record under your name and therefore cannot be certain that you are a student at Open Study College.

Please respond to our request for additional information so that we can assist you.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

My experience with Open Study College…

My experience with Open Study College was fantastic from start to finish. The course material was helpful, but my course tutor (Julie Corbin) was the real standout from this experience. She was super encouraging throughout, prompt to give feedback and always kind and approachable - a true credit to the college! Thank you Julie for your support - any student would be lucky to be supported by her!

January 24, 2026
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's wonderful to know that Julie was such a fantastic support and a great tutor throughout your studies.

We'll be sure to share your kind comments and thanks with Julie.

On behalf of Open Study College, we wish you all the best with your future endeavours.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. I have began my learning experience with them to get extra qualifications on top of my degree and so far so good!

January 23, 2026
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

I'm really pleased to know that the team have been so helpful and friendly throughout your studies.

We wish you all the best with the rest of your qualification!

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

Unsupportive of people with learning…

Unsupportive of people with learning difficulties. I needed to hand in work to be assessed for exam arrangements and had some difficulty handing the work because of their system. No assistance and minimal communication led me to having no extra time in my exams which i am desperately in need of. May have to study for another year because of this issue (more fees).Happy to take your money in a very "hands off" approach.
ACAS, Trading standards and other relevant bodies are being contacted with relevant information. Hopefully this complaint will deter anyone from experiencing similar issues.

January 20, 2026
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for taking the time to share your feedback.

We are disappointed to read you feel unsupported.

We have procedures and a dedicated team in place to support access arrangements and have helped lots of student arrange these with their chosen exam centre. As you can appreciate this exam centre dependent, however we do our best to help secure these requests.
Rest assured, we will do our best to support students as best we can to ensure they have their desired outcome.
I can see since writing this review your request has been sent to the relevant exam centre and this is now with them.

Please do let us know should you need any further assistance and we'll be happy to help.

Best wishes,
Louise

Rated 4 out of 5 stars

Really recommend

Really recommend. Ive never had a positive experience with the education system due to personal issues. However, this college giving me the opportunity to study the A levels that I always wanted to do, and doing so within my comfort zone has really helped me. There have been some grammar issues with the courses but nothing that concerns me with reliability of information. Overall, i’m very happy with going through with doing the online courses with this college and i’m grateful that I was able to access it. Thank you (:

January 19, 2026
Unprompted review
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Reply from Open Study College

Thank you for sharing your feedback.

We're glad to hear you are enjoying your studies with us!

We hope you continue to enjoy and you also have access to our dedicated Learner Services Team and your own personal tutor when you require any further support.

Best wishes,
Louise.

Rated 5 out of 5 stars

I'm looking forward to starting my…

I'm looking forward to starting my course .Sean was very helpful and recommend

January 14, 2026
Unprompted review
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Reply from Open Study College

Thank you for taking the time to share a review.

We'll be pleased to pass your comments to Sean, who will be delighted he was able to support.

Best Wishes,
Louise

Rated 5 out of 5 stars

Quick and easy signing up

Sean was really helpful and managed to answer all my questions. Signing up was quick and easy!

January 12, 2026
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's lovely to know that Sean was helpful and answered all of your questions!

We wish you the best of luck with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Brilliant

Sean was amazing and talked me through the whole process. He answered all my questions and was quick with his responses through emails. The enrolling process was quick and straightforward. I am looking forward to getting started

January 6, 2026
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

We're so pleased to hear that Sean has been amazing throughout the whole process. It's lovely to know that Sean made the process quick and straightforward.

We wish you all the best with the rest of your studies!

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

Terrible resources and inadequate info. Would equal failure

I still need to take these to court.

The A Level physics course is not fit for purpose. Significant information is incorrect (a proton is NOT a fundamental particle) and much is missing from the AQA specification.

A physics specialist has looked through two modules and stated ‘you would be lucky to pass’ (I am now a trainee Science teacher and I can confirm it is inadequate).

I haven’t had time for the court process currently, luckily for the company. I had followed the complaints procedure as the persons who wrote the resources has apparently said they’re fine. Of course they would! Biased feedback!
Unfortunately home courses are not regulated.

In short.
Do not recommend.

February 6, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

It's disappointing to read another review regarding this, considering this has been addressed multiple times previously.

To confirm once again, your comments were reviewed by a third-party subject specialist who addressed your concerns and clarified that the materials are indeed correct. We are confident that they are suitable for their intended purpose.

Regards

Open Study College

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