Open Study College Reviews 7,737

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and clear communication, making the enrollment process smooth and stress-free. Many people highlight the exceptional customer service, noting that representatives are understanding, responsive, and go above and beyond to assist with inquiries and course selection. The overall user experience is often described as easy and seamless, with many appreciating the personalized support received. However, some people were dissatisfied with the service and communication, mentioning issues with delayed tutor responses, vague content, and non-functional links within learning materials. A few other people also felt that the response time was slow, with some waiting for login details for an extended period.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the enrollment process smooth,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpfulness and... See more

Response time

Clients share ambiguous opinions on response time. While some customers experienced quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience emailed and got a real person call and email back ‘Sean’ he was so helpful and talked through what I had been looking at doing then suggested some other options which were actually be... See more

Company replied

Rated 5 out of 5 stars

Andrew Emuss was amazing, so kind and patient. Explained everything to me clearly with compassion and understanding. Made me feel seen and heard when figuring out what I wanted between the Complete Na... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with this company been accepted to do a teaching course with them which works well within my budget and my lifestyle juggling around children! I had dealt with Darren who w... See more

Company replied

Rated 5 out of 5 stars

I decided to change my options, after contacting them and expressing how important it was to me, Liz went over and above to make this possible. She responded quickly and made me feel heard. It’s unusu... See more

Company replied


Company details

  1. Educational Institution
  2. Adult Education School
  3. Career and Education Provider
  4. College
  5. Distance Learning Center
  6. Private College

About Open Study College

Written by the company

Seeking a career change? Didn’t get the exam results you wanted? Looking to learn a new skill? Your learning journey has no end at Open Study College, and we will be a friendly ear, a 24/7 support, and a wildly enthusiastic cheerleader along the way.

Open Study College is a distance learning course provider that has helped over 130,000 learners globally take the next step towards achieving their ambitions.

We’re a family founded and run business, born from a genuine passion to improve the lives of others through education. With over 700 courses, ranging from A Levels and GCSEs through to professional qualifications in areas such as childcare and beauty therapy — we offer a course for everyone. Our qualifications are independently accredited by established awarding organisations, fully equipping people for the future.

Learners can study from wherever they like with us, whether that’s at home on the sofa, on the train, or at the local coffee shop, the choices are endless. Distance learning provides the flexibility to create a study schedule that fits around the busy demands of day-to-day life.

We enable people to accomplish their goals at their own pace, on their terms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My time at Tyne training was impactful

My time at Tyne training was impactful, I learnt first hand the theoritical and practical knowledge and skills to become a professional security operative.

November 7, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review!

We wish you all the best with your future endeavours.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean was very helpful and flexible in…

Sean was very helpful and flexible in terms of calling back. He was very prompt in replying back through emails.

October 31, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Zakia!

It's lovely to hear that Sean was so responsive and helpful when supporting you with your enrolment.

We wish you all the best with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

The enrolment process was smooth and…

The enrolment process was smooth and easy with the help of Sean, who answered my questions fully and honestly.

October 28, 2025
Unprompted review
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Reply from Open Study College

Hi Thuria,

Thank you for your review.

It's lovely to know that Sean was helpful and fully answered your questions, which allowed you to enrol on your chosen course.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Good course

Friendly, easy process to follow, good layout of information and access to work

October 28, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's fantastic to know that the team have been friendly, you've found the process easy to follow and accessing the work is simple, thanks to the layout.

Good luck with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Excellent help from Open Study College.…

Everyone that I spoke to on the Open Study College team was so polite, helpful and informative, especially Paul, who I dealt with initially and then Sean, who was absolutely brilliant in helping me through the process of signing my daughter up for the A level course.
Thank you so much for all your kind help and support. I really did appreciate it. 👍😃

October 22, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Sarah.

It's fantastic to hear that both Paul and Sean have been so helpful and polite when supporting you with your daughter's enrolment.

We hope your daughter enjoys her studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Enrolment jitters to confidence glitters

I had been umming and ahing for a while as to whether to enrol on a course as I wasn't sure if I would meet the eligibility requirements or if the school I volunteer at could support the demands involved.

The person I spoke to at the Open Study College was incredibly helpful and took the time to give me as much information as possible and even went the extra mile to consult with their manager when they didn't have all the answers to hand.

Owing to their patience and thoroughness, I felt I was able to make a well-informed decision and enrol. I also felt reassured when I was told I could reach out should I ever have any queries or concerns; someone would do their best to support me.

I am really excited to begin this new journey and really appreciate the encouragement and guidance I have received so far!

Wish me luck! :)

October 21, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Michelle.

I'm so pleased to know that the team have been helpful and provided you with all the information you needed.

We really appreciate your kind feedback and look forward to supporting you on your new journey!

Good luck with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Very helpful

Very helpful and guided me through all processes. Although I was told to give an hour all links were sent within 5 minutes.

October 21, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's great to know that you received your access so quickly!

Good luck with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Really helpful information and put my…

Really helpful information and put my worries and questions at ease

October 21, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Nesha!

It's lovely to hear that the team were so helpful and put any worries at ease.

We hope you enjoy your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Everything was smooth and easy

Everything was smooth and easy. Sean was very helpful with answering my questions. I am left feeling confident that we have made the right choice.

October 17, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's fantastic to hear that Sean made the whole process so easy and made you feel confident in your decision to study with Open Study College.

We wish you all the best with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean is the best!!

I spoke with Sean today and he helped me so much with my enrolment. He stayed on the phone with us for a while and walked us through the whole process and gave us advice and help when we needed it. The whole experience was made less stressful because of him. Thank you Sean!!

October 16, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

I'm so pleased to hear that Sean helped you with your enrolment.
It's lovely to know that Sean was present during the entire call, giving support and advice when needed.

I'll be sure to share your lovely feedback with Sean.

Good luck with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean was extremely helpful and…

Sean was extremely helpful and explained everything I needed to know, answering all the questions I had. Left me feeling very optimistic! Would highly recommend.

October 13, 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's wonderful to know that Sean was so helpful and explained everything in detail.

We're so pleased to know you'd recommend our college, thanks to Sean. Good luck with your studies!

Kind regards

Rebecca
Open Study College

Rated 2 out of 5 stars

LACK OF COMMUNICATION

I enrolled on the 9th of June and so far have passed one assignment but I'm finding it frustrating due to the lack of communication from my tutor (taking days or up to a week to respond) and my questions being hardly answered. I, myself, benefit from knowledgeable guidance and sadly that's what I feel I'm not receiving. I feel abandoned. Sometimes I have to call the college to see what's going on.

I understand tutors will have more than one student but the college has stated to me more than once that they respond within 24hrs which sadly isn't true. I think you should change this. This may help the tutors also?

I also remember over 10 years ago when I enrolled with OSC on Animal Care Level 2 and the college was excellent and I never had to contact the college staff for help with my studying. But now they seem to have gone down hill. What's happened? I expected more for saying I'm paying £30 a month.

Just to add, my tutor seems very nice but not very responsive. People benefit from guidance by tutors, especially when they're paying money for it. That's what people need. It encourages students and gives confidence to want to continue studying.

Sadly, in the future, I won't enroll again for this reason. It's very frustrating.

October 10, 2025
Unprompted review
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Reply from Open Study College

Thank you for taking the time to leave a review.

We're disappointed to read you are dispirited with your course.
We pride ourselves on our high standard of tutor support and our tutors have a service level agreement to reply within a set time. Therefore, we'd like to investigate so this can be rectified.
May we request you contact our Learner Services team to provide your enrolment information so we can investigate, please?

Best wishes,
Louise
Learner Services

Rated 5 out of 5 stars

Glad to be onboard

Range of courses is extensive. Sales team not too pushy and respected my call back request at the given time.
Sean was helpful and patient and assisted me to understand the nature of the course and offer me the package to suit my needs.

I hope the registration and course itself proves to be just as seamless

October 10, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for taking the time to leave a review.

It's great to hear you found our Education Specialist, Sean, helpful when choosing your course.

We hope you enjoy your studies.

Best wishes,
Louise
Learner Services

Rated 5 out of 5 stars

Roxanne was extremely helpful via live…

Roxanne was extremely helpful via live chat. Not only was she happy to answer all my questions about multiple courses, every time I hit a bump on the road, she offered another option/solution and in the end got me enrolled into my choice courses the same day.

October 8, 2025
Unprompted review
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Reply from Open Study College

Thank you for taking the time to leave a review.

We'll be sure to pass over your lovely comments to Roxanne who will be thrilled she helped!

Best wishes,
Louise
Learner Services

Rated 5 out of 5 stars

Enrollment

I had an enrollment issue with the spelling of my name. It was fixed almost immediately.

October 6, 2025
Unprompted review
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Reply from Open Study College

Apologies for the misspelling of your name but I am glad to hear it was resolved quickly by our team.
We hope you are enjoying your studies so far!

Kind regards
Louise
Learner Services

Rated 1 out of 5 stars

Presumably Open study college sales…

Presumably Open study college sales call handlers ask prospective students to review their call experience. They should stop this practice, it makes this review site useless. I came here looking for reviews of the study experience with Open College, unfortunately so many of the reviews review the sales team. Makes Open Study's high score meaningless.

October 3, 2025
Unprompted review
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Reply from Open Study College

Hi Andy,

Could you please reply to my request for more information so we can verify your student status?

Review requests are sent after initial enrolment to rate our Education Specialists, and again after 6 months to allow our learners to review their experience and service so far. A final request is sent after completion of the course.

We have a mix of new and existing learners rating our education specialists, learner services team and overall experience.

Regards

Rebecca
Open Study College

Rated 5 out of 5 stars

I spoke with Gemma today

I spoke with Gemma today. No question was to small. She explained everything in detail and helped with every query I had

October 3, 2025
Unprompted review
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Reply from Open Study College

Hi Chloe,

Thank you for your review.

It’s wonderful to hear that Gemma was able to assist you with your questions and supported you so that you could continue with your course.

We wish you all the best with your studies.

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

Worst educational company to exist in the UK!!!

Still no response!! do not use, absolute worst educational company to exist!! asked me to email to resolve problems and have ignored 2 emails now.

September 30, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Hi Ellie,

As mentioned previously, we aim to reply to emails within 24 - 48 hours, and any grievances raised are replied to within 30 days.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

I had an amazing tutor

I had an amazing tutor, Julie Corbin, who was a great support throughout my course! Open Study College is easy to access and has everything online for you with links throughout the course for further research. It is easy to upload your assignments on Ohana, would 100% recommend this college.

September 20, 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Hi Shona,

It's wonderful to know your tutor, Julie, was such a great support throughout your studies.

We're really pleased to hear that you found Ohana easy to navigate.

We wish you all the best with your future endeavours.

Kind regards

Rebecca
Open Study College

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