Oponeo Reviews 

Reply from Oponeo

May 25, 2026

Dear Customer,

We are sorry to hear that you received a tyre with a manufacturing date that did not meet your expectations. We understand your disappointment, and we would like the opportunity to put things right.
Could you please provide your order number and any additional details regarding the tyre received? Once we have this information, our Claims Department will be happy to review the case and assist you in finding a satisfactory solution
Please contact claim@oponeo.co.uk
We look forward to your response and to resolving this matter for you.

Kind regards,
Team Oponeo

Reply from Oponeo

May 21, 2026

Dear customer,

Thank you for your feedback.

We are sorry to hear about your experience and understand how frustrating and inconvenient this situation must have been, especially with a pre-booked fitting appointment.
However, we would like to clarify that larger tyres, such as the ones ordered in your case, are often shipped individually and each tyre receives its own tracking number. Due to courier logistics and depot routing, it can occasionally happen that the tyres are delivered separately, even when they are dispatched at the same time.
The courier should not have pressured you into accepting only one tyre if you preferred to wait for the complete order, and we apologise for any confusion caused during the delivery process. While separate deliveries are unfortunately sometimes unavoidable with oversized items, this does not reflect the level of service we aim to provide.
We appreciate your feedback and will continue working with our courier partners to minimise situations like this in the future.

Kind regards
Oponeo team

Reply from Oponeo

Updated May 22, 2026

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are dissatisfied with the warranty process. However, we would like to clarify that all warranty claims are handled according to the manufacturer’s official procedures.
Each manufacturer has its own independent inspection and testing facility where tyres are assessed using specialised equipment and testing procedures. Unfortunately, it is not possible for customers to attend these facilities with the tyres still fitted to the vehicle, as the inspection process requires the tyres to be removed and tested separately on dedicated machinery. For this reason, demounting and returning the tyre is a necessary part of the warranty verification procedure.
We understand that this may be inconvenient, but the final assessment and decision always rest with the manufacturer’s independent inspection process.
Please feel free to contact us directly to discuss this matter further.

Kind regards,
Oponeo team,

We would like to clarify that under applicable consumer regulations, Oponeo is responsible for handling warranty and statutory defect claims (seller liability) for a period of two years from the date of purchase.
As the seller, we collect the tyre and forward it to an authorised inspection centre or directly to the manufacturer for an independent technical assessment.
The purpose of the inspection is to determine the cause of the reported damage. Until the examination is completed by the authorised experts, the final outcome of the claim cannot be changed or reassessed.
The inspection cannot be carried out at the vehicle's location and requires the tyre to be submitted for testing in accordance with the manufacturer's and inspection centre's procedures.
If you wish to proceed with the claim, please complete the documents that were sent to you and prepare the tyre for collection. Once the tyre is received, it will be forwarded for an official assessment, and the results will be communicated to you as soon as they become available.

Kind regards,
Oponeo Team

Reply from Oponeo

May 13, 2026

We would like to clarify that tyres are not always delivered wrapped in foil or additional packaging. The tyres received were brand new and fully functional. During transport, the courier moved the tyres along the pavement, which may have caused minor dirt marks on the surface. This does not affect the quality, safety, or usability of the product in any way.
Our customer service explained that the tyres met all standards for a new product, therefore there were no grounds for a free return or compensation.
We are sorry that you were dissatisfied with the experience, but we must emphasize that the delivered tyres were new, fully valuable, and compliant with the order.
Best regards,
Oponeo Team