I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
Company replied
Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
Company replied
Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery
Very fast delivery, everything as it supposed to be ! Highly recommend
June 16, 2026
Reply from Bassol Optic
Thank you so much for the recommendation! We are thrilled to hear that your order arrived very fast and exactly as expected. We look forward to welcoming you back to Óptica Bassol in the future!
Saved about 100$ on Maui Jim sunglasses…
Saved about 100$ on Maui Jim sunglasses ordering through BASSOL. And the shipping was so fast.
June 17, 2026
Reply from Bassol Optic
Thank you so much for your review! We are delighted that you saved on your Maui Jim sunglasses and that you enjoyed our fast shipping. Enjoy your new sunglasses and thank you for choosing Óptica Bassol!
Reply from Bassol Optic
Thank you for your feedback! We are very happy to hear that your order arrived within a reasonable timeframe and that you experienced excellent communication with us. We appreciate your support and look forward to your next visit to Óptica Bassol!
Delivery process absolute joke
Delivery process absolute joke.
Conflicting information provided from DHL & the merchant,
Want me to drive to pick up point over 1 hour away.
June 17, 2026
Reply from Bassol Optic
Dear Jackie
As previously noted by our Customer Service team, orders are delivered to the address provided. Since all shipments require a signature upon delivery, if you are unavailable, the courier will leave the package at a nearby collection point for you to sign and collect. Thank you.
Best regards
BASSOL OPTIC
Reply from Bassol Optic
Thank you so much for your review! We are thrilled to hear that your delivery arrived super fast. We look forward to serving you again soon at Óptica Bassol!
The sunglasses are great
The sunglasses are great! One reduced star because you're using UPS. Their service is not good.
June 16, 2026
Reply from Bassol Optic
Thank you for your feedback and for the 4-star review! We are so glad to hear that you love your new sunglasses.
We sincerely apologize for the poor experience you had with UPS. We want the delivery process to be just as great as our products, so we truly appreciate you letting us know about this. We will share your feedback with our logistics team to help us improve our shipping services moving forward.
Thank you for choosing Óptica Bassol, and we hope to welcome you back again soon!
Hundreds of pounds cheaper than…
Hundreds of pounds cheaper than ordering from the UK so was initially skeptical but they delivered within the time frame, with excellent communication throughout. The glasses themselves were a complicated prescription but absolutely bang on. Could not be happier with the company.
June 16, 2026
Reply from Bassol Optic
Thank you so much for this wonderful review! We understand that saving so much compared to UK prices can make you skeptical at first, so we are absolutely thrilled that we could win your trust.
It is fantastic to hear that our team nailed your complicated prescription perfectly, and that you enjoyed our communication and fast delivery. Thank you for choosing Óptica Bassol, and enjoy your new glasses!
My sunglasses arrived very quickly
My sunglasses arrived very quickly, and I’m very happy with them. They were also the cheapest I could find anywhere. 😊
June 15, 2026
Reply from Bassol Optic
Thank you so much for your great feedback! We are delighted to hear that your sunglasses arrived so quickly and that you are very happy with your purchase, especially at the best price found anywhere. 😊
Enjoy your new sunglasses and thank you for choosing Óptica Bassol!
All the process from processing the…
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any issue .the price is very compatible.
The only disappointment was to get the info later that beside the shipping fee the will be a custom fee ( almost $100) to pass the boarder which I wasn't informed about.
And I don't like hidden fees that pop up after placing the order.
June 16, 2026
Reply from Bassol Optic
hank you for taking the time to share your detailed feedback. We are glad to hear that you found our website user-friendly, smooth, and competitively priced when placing your order and adjusting your cart.
We truly understand your disappointment regarding the unexpected customs fees. We never want our customers to feel caught off guard by hidden costs. Because customs policies vary greatly by destination country, these import duties are unfortunately outside of our control and are charged by local border authorities rather than Óptica Bassol. However, we appreciate your feedback, as it helps us find ways to make this international shipping information clearer for our customers before checkout.
Thank you again for your review, and we hope to provide you with a more seamless experience in the future.
Very nice people on the phone and good…
Very nice people on the phone and good service. Quick delivery to Amsterdam. Planning to buy another sunglass asap again.
June 12, 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your kind words! We are thrilled to hear that you enjoyed our customer service on the phone and that your delivery to Amsterdam arrived quickly.
We look forward to helping you find your next pair of sunglasses whenever you are ready! Thank you for choosing Óptica Bassol.
Bassol Optic and its team are the simply the best!
Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressive lenses and they have worked out BETTER than the overpriced pairs (even with insurance) from my local optician. Truly: you can order with confidence from Bassol Optic regardless of how many thousands of miles from Barcelona you might be!
June 16, 2026
Reply from Bassol Optic
Wow, what an incredible review! Thank you so much! We are absolutely thrilled to hear that you love our collection and that our team’s dedication to getting your progressive lenses perfect has exceeded your expectations. Knowing that our glasses outperform your local options—even across thousands of miles—is the ultimate compliment for us.
Thank you for your continued trust and confidence in Óptica Bassol. Enjoy your new glasses, and we look forward to serving you from Barcelona for many pairs to come!
Fast Delivery
Easy ordering, received my order in 3 business days from Spain to Canada. I am very pleased with my purchase and customer service. Will definitely purchase again and recommend to others.
June 16, 2026
Reply from Bassol Optic
Thank you so much for your wonderful review! We are thrilled to hear that your order arrived in Canada from Spain in just 3 business days, and that you are very pleased with your purchase and our customer service.
We truly appreciate your recommendation and look forward to welcoming you back to Óptica Bassol in the future! Enjoy your new eyewear!
Everything was great!
June 16, 2026
Reply from Bassol Optic
Thank you so much for the fantastic feedback! We are thrilled to hear that everything was great with your experience. We truly appreciate your support and look forward to welcoming you back to Óptica Bassol in the future!
Sending was too long more than 3 weeks
Sending was too long more than 3 weeks
June 19, 2026
Unprompted review
Reply from Bassol Optic
Thank you for your feedback. We sincerely apologize for the delay in receiving your order.
While we always strive for fast shipping, certain items or custom orders can occasionally require additional processing time from the manufacturer, which can extend our usual time frames. We truly appreciate your patience during this time and will continue to work hard to streamline our logistics.
Thank you for choosing Óptica Bassol, and we hope to provide you with a much quicker experience next time.
The team was really supportive in…
The team was really supportive in helping me and very speedy. Much appreciated.
June 16, 2026
Reply from Bassol Optic
Thank you so much for your kind words! We are thrilled to hear that our team was supportive and speedy in helping you. Your appreciation means a lot to us!
Thank you for choosing Óptica Bassol, and we look forward to helping you again in the future!
Awesome
Fast, great. The only place I found the glasses I really wanted. It was amazing
April 27, 2026
Reply from Bassol Optic
Thank you so much for the awesome review! We are thrilled to hear that you found the exact glasses you wanted and that you enjoyed our fast service. It’s wonderful to have you as a customer. Enjoy your new glasses! 😎✨
Get your order right because their return/refund SOP sucks
Purchased a pair of spectacles from Bassol, communicated with their customer service folks and arranged for the parcel to be sent back to them. They signed it off and then refuse to refund me for the returned goods. It’s so hard to even get any support from them to clarify the refund. Shop at your risk
January 8, 2026
Unprompted review
Reply from Bassol Optic
Dear Customer,
To help us fully investigate the matters you have raised, we kindly invite you to provide your purchase order number and identity details. Without this information, it is difficult for us to verify the authenticity of this experience and address your concerns effectively
Best regards
BASSOL OTPIC
I’m so happy whit my YSL sunglasses.
I’m so happy whit my YSL sunglasses.
Customer service is very good.
June 15, 2026
Reply from Bassol Optic
Thank you so much for your kind words! We are absolutely thrilled to hear that you love your new YSL sunglasses and that you had a great experience with our customer service. Enjoy your stylish new shades! 😎✨
Very fast delivery to another country
Very fast delivery to another country. Very competitive price, unbelievably speedy delivery to another country (placed the order on Saturday, received my package on Tuesday). Well packed. Exactly the product I was looking for. I wanted to buy the same frame I owned before and broke - received genuine product identical to the one bought in luxury boutique.
June 15, 2026
Reply from Bassol Optic
Thank you so much for this amazing review! We are delighted to hear that your experience was perfect, from the competitive pricing and secure packaging to the incredibly fast international delivery. It's great to know we could help you replace your favorite frame with the exact, genuine product. Enjoy them! 😎✈️
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