Optilabs Reviews 159

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and suitability for various sports and activities. Many people appreciate the efficient service, from the ordering process to quick delivery, and find the "try before you buy" option very helpful for selecting frames. Some people were dissatisfied with the quality of the frames, mentioning that lenses easily popped out and suggesting they felt inexpensive. A few other people also felt that the online ordering system could be improved to better handle specific prescription requirements, and some noted a lack of instructions for changing lenses.

What people talk about most

Product

Consumers find product to be positive, highlighting the excellent quality of lenses and frames, especially... See more

Quality

Users describe positive interactions with quality, with many praising the excellent fit, optical quality, and... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... See more

Company replied

Rated 5 out of 5 stars

I've been really pleased with the service provided, massively helpful to try frame before buying, sensible and helpful conversations around lens types, pros and cons, all of which allowed me to make... See more

Company replied

Rated 5 out of 5 stars

Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a n... See more

Company replied

Rated 5 out of 5 stars

Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... See more

Company replied


Company details

  1. Optician
  2. Glasses Store

Written by the company

With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

159 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

After the stress of dealing with parcel…

After the stress of dealing with parcel farce ( and that's not a spelling mistake).
I finally received my new glasses!
It was worth the wait, I have had sunglasses from you before, and I will be coming back to you when I need a new pair.
Comfortable and quality sums it up perfectly. Very pleased!

July 26, 2025
Optilabs logo

Reply from Optilabs

Thank you for your very kind review. I hope you to enjoy them.
Tony.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, great that you can try before buying.

July 26, 2025
Optilabs logo

Reply from Optilabs

Thanks for your kind comments. I am delighted you liked our try before you buy service.
Tony.

Rated 5 out of 5 stars

Truly excellent

Truly excellent. Used the free offer to check out 3 frames first - went for Cirrus wraparounds with prescription single vision distance lenses. They are perfect with minimal distortion, and great for cycling, with a good view looking over the shoulder. This was not the experience with Oakley's from the Oakley store that had to be returned - significant distortion unless looking straight ahead.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good product

Good product, good service. Thank you.

July 14, 2025
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Reply from Optilabs

Hello Chris,
We do try very hard, but comments like this makes it all worth while.
Tony.

Rated 5 out of 5 stars

Prescription glasses

I needed to clarify a point about my prescription, a telephone call with Optilabs quickly clarified the issues and the online ordering process was then straightforward.
The glasses have now arrived and are very good. In summary a very efficient and friendly service.

July 9, 2025
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Reply from Optilabs

Hello Mr Newton,
Thank you so much for your very kind words.
I hope you continue to enjoy them.
Tony.

Rated 5 out of 5 stars

Had several pairs of glasses from…

Had several pairs of glasses from Optilabs over many years. Never had an issue with ordering and any queries are quickly resolved. The image through the glasses is super sharp.....perfect for my sport. I always order the transitions driveware lenses and use them in all light conditions. Very satisfied.... recommended.

June 27, 2025
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Reply from Optilabs

Hello Mr Warner,
Thank you for your kind words.
I am very pleased to hear you are so pleased with the transition driveway lenses. These are one of our most successful lenses. I hope you continue to enjoy them.
Tony.

Rated 5 out of 5 stars

I have tried on the bike as yet but…

I have tried on the bike as yet but they look good and fit very well.

July 7, 2025
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Reply from Optilabs

Hello Paul,
Thank you for your comments, glad they fit well and look good. I hope you’re experience cycling with them is equally satisfactory

Rated 5 out of 5 stars

Best prescription sunglasses.

With sunglasses its not just about filling a prescription, its about the lenses themselves.
Rayban may have great polarised lenses but only without prescription. Optilabs fill my prescription quickly, at a good price and the vision through their polarised lenses is really excellent.

July 6, 2025
Rated 5 out of 5 stars

These are my third pair of Optilabs…

These are my third pair of Optilabs cycling glasses and I've never been disappointed. The frames have all been comfortable and the optical quality of the lenses has been excellent. The wrap-around feature is great on the bike.

June 17, 2025
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Reply from Optilabs

Thank you so much for your very kind remarks. I do hope you continue to enjoy wearing them.
Tony.

Rated 5 out of 5 stars

Able to try before you buy!

Was looking for a pair a prescription cycling glasses, and Optilabs came up on Google. Very clear website and the clincher was you could choose up to 3 frames to be sent to you to try out free of charge! I then went ahead and ordered them online after trying the samples. You just upload your prescription and they arrived within the 14 days. Really happy with them, the only downer was I subsequently found out I could have got 10% off as a member of Cycling UK 😞

June 11, 2025
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Reply from Optilabs

Hi Gary,
Thank you so much for your very kind remarks. I do hope you continue to enjoy wearing them. I will make a note on your account so that you will get double the discount (20%) on any future purchase.

Rated 5 out of 5 stars

Best sunglasses ever

Brilliant service, quick turnaround & only tried them on one ride so far but love the glasses.. best prescription sunglasses I’ve ever had..

May 16, 2025
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Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them when you cycling. If at all possible please could you please send them to sales@optilabs.com
Tony.

Rated 5 out of 5 stars

Good service

Sports specs delivered in promised time frame. Arrived today and seem comfortable and the right prescription

May 28, 2025
Optilabs logo

Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them.
Tony.

Rated 5 out of 5 stars

Excellent service.

Starting with a home trial of three frames which arrived quickly with return postage included. The order was placed online and was received within fourteen days. Excellent service.

May 14, 2025
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Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them.

Rated 5 out of 5 stars

Just again reglazed my sunglasses…

Just again reglazed my sunglasses following a prescription change. Great service as always.
I've been a customer of Optilabs for many years and would, without hesitation, recommend them to you.

May 15, 2025
Unprompted review
Optilabs logo

Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy wearing them.

Rated 5 out of 5 stars

Easy to use website and very prompt delivery.

I made use of the try before you buy option which was very useful. Having chosen my frames it took a couple of minutes to fill the prescription form in and place the order. The glasses were delivered very quickly and are clear at both distance and close up.
I would use Optilabs again.

April 29, 2025
Optilabs logo

Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them.
Tony.

Rated 5 out of 5 stars

Cost effective well organised solution…

Cost effective well organised solution to getting the cycling prescription glasses I’ve always wanted !

May 5, 2025
Optilabs logo

Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your cycling. . If at all possible please could you please send them to sales@optilabs.com

Rated 5 out of 5 stars

Have bought glasses from optilabs in…

Have bought glasses from optilabs in the past. They,rd always efficient, easy to contact. Never had an issue

May 7, 2025
Optilabs logo

Reply from Optilabs

Thank you so much for your very kind comments. I hope you continue to enjoy them. It would be much appreciated if you could send any photos of you wearing them enjoying your favourite sporting activity. If at all possible please could you please send them to sales@optilabs.com

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