Optoma Europe Ltd Reviews 134

Excellent customer service with a very fast turn round of communications. Issue rapidly dealt with very satisfactorily.

This is what customer service should be like.
I needed some help with my new H190x projector.
I filled in the form on the website and received an almost instant reply. Mohammed was very helpful and sorted out my problem. All emails were answered just as speedily as the original form.
Mohammed has renewed my faith in customer service, at least as far as Optoma is concerned.

Just a review on Mohammed who was my contact when sending back a fault in our projector. He has helped deal with this efficiently and get our projector back up and running which is going to save our business from pulling any shows. Thanks so much!

Not being able to locate one of the original cables from an older model electric projector screen, I contacted Optoma, more in hope than expectation, to try to find a replacement. Not only did Luke locate one for me but sent it to me free of charge. That's the kind of service all companies should aspire to. Thank you Optoma. Thank you Luke.

I love my projector, and I think the aftercare service, especially from Mohammed, was outstanding! Thank you.

I have just purchased an Optoma UHZ55 projector - all good apart from an on screen WPS icon which, try as I might, I could not figure out how to remove. I contacted Optoma's online customer support and within minutes I had clear and helpful guidance from Mohammed which sorted it out.

My Optoma HD28i projector stopped working 2 days short of its warranty period and after speaking to Optoma they agreed that if I sent it back to them - they would have a look to see what was wrong. I have now spoken with two different ladies in their Customer Services dept. (Nadia and Blessed) who were both very helpful and kept me updated with emails over the last few weeks. During the tests - it appeared that my main board had failed and Optoma replaced this and tested my projector before returning it back to me.
I now have the unit back on my ceiling and everything is working as expected. Many thanks, Nick

I had to have a small fault fixed under warranty and could not fault Mohammed and the repair teams at Optoma. My projector was only offline and with them for less than six days. Great and very much appreciated! Thank you.

I contacted Optoma support to ask which remote control model I would need to replace our lost remote and was amazed when Luke offered to just send us one free of charge. Top customer service which simply promotes both Optoma's name and reputation!

Just want to pass my thanks on to Luke for helping me with a few issues I had setting up my golf sim setup. Optoma were very quick at helping with my issues.

I made contact with the support team to get the manual and tech info for an Optoma projector I have. It's a fairly dated model so wasn't holding out much hope. I'm also not a direct customer. But the support staff came back to within hours with the tech spec and full manual. Great service.

Well I have read some bad reviews about there warrenty service , and to be honest I was expecting the worse , my projector is 2 years old and had a irritating buzzing noise develope , so I returned it to them last week under the RMA for repair , just had a email its been repaired and cleaned inside I will receive it tomorrow , thats less than a week . So dont believe the nonsense some of those angry people post . 10 out of 10 from me all day long .

Unfortunately, I cannot recommend Optoma devices. In December 2021, I bought an Oproma cinemax P2 laser projector. I actually started using it after moving in mid-January 2022. The equipment was advertised as a high-end and modern home entertainment center. Unfortunately, after about 8 months of use, the projector began to display "dead pixels". At that time, the laser's operating time was about 1000 hours. The laser matrix was replaced at that time. In August 2024 (operating time around 3800 hours), the device broke down again. The left side of the displayed screen first loses color and sharpness, and after some time it turns off completely. The service visit did not detect any faults. When the problem repeated, I sent a report to the service and received an email that it was a faulty formatter board, the replacement of which would cost about 600 euros (500 pounds) or 1/4 of the value of the entire projector. I described the entire problem to the service in my country and to the service in the UK. Unfortunately, the company's position remains unchanged - the warranty ended a few months ago, so the repair is chargeable. If I had bought a new TV back then, first of all, I would have spent less money and had the equipment for years. I could also have bought much cheaper equipment from Epson or Xiaomi and not lost a large sum of money. Huge disappointment.

[UPDATE 14.10.2024]
I answered to Optoma request to contact the service. I will update here what steps and measures was taken.

[UPDATE 03.01.2025]

The issue has been solved. I am raising my rating to 3* because after intervention on social media and in several Optoma offices in different countries the matter was resolved. The projector was in repair (the third time) from 17.10 to 20.11 but the problem was fixed. It has not recurred to this day. I received an additional 3 months warranty for the repair.

A big thank you to Matt from the customer service of the UK office, who dealt with the whole matter and helped to resolve it.

[UPDATE 12.12.2025]

Broke down again! At first, it would "freeze" on the Optoma logo, then start up but display no image (the laser does power on), but it won't load the software. I've tried unplugging it, resetting it, and even updating the software via USB (following the instructions at optoma website for this device).

The device is out of warranty (it's exactly 4 years old), but I still can't believe that a device of this caliber, priced at this price, can't function for a year without failure or needing service. Completely useless and expensive.

I love my new Optoma UHD66 such a great picture, I upgraded from a HD151x I'm so glad i did.

I enquired about replacement silicone tips and received an email the following day and a couple of days later in the post. Much appreciated fast service.

I Would like to Thank Nadia & Sam from the Optoma Customer Service team for helping with my faulty projector, with their quick responses and getting my HD143X back to them with no hassle, I had the unit back and installed in under 1 week

Incredible service
I purchased an Optoma screen some 10 years ago and after moving house found that the emote sensor had become faulty.
I emailed Optoma yesterday more out of hope than anything else to see whether they still supplied them.
they replied to me email immediately and asked for my address and today I have a new sensor.
It is so refreshing in this day and age to deal with a company that is so efficient, fantastic company that make brilliant products backed up by top customer service, thoroughly recommended.

Wow, what outstanding customer service. I have just received outstanding customer service from a member of the Optoma UK team, Mohammed Ishtiaq. My interactions with Mohammed could not have been better, speedy responses, extremely helpful, and he went above and beyond to ensure that I was a happy customer, job done! This experience will stick in my mind for the next time I'm in the market for a projector, and Mohammed should be commended for making me feel like this, it is rare that I experience service this good.

As you can see from other reviews and from countless entries on forums which I wish I'd looked at before buying they just don't seem to be very good any more. I have a UHD38 which has always fairly noisy. My last was a Viewsonic which was much quieter and lasted 8 years. This Optoma lasted just over 2 and of course despite the well documented failures of them they are not willing to stand behind their product and just seem to want you to pay for what appears to be a poor design. Anyway, no more Optomas for me.

The dishonesty of these people is staggering. Their repair prices are nothing short than pure robbery. For the love of god, do not buy Optoma products. I ended up spending almost £ 400 for having a new lamp and colour wheel (this last item being just £ 35). Shame on these people.
UPDATE 2/11: got the projector back, and now it makes an unbearable noise it never made before, and will have to be sent back again. AWFUL. I regret to have bought an Optoma bitterly. Never again.
UPDATE 30/11: It was sent back to Optoma and returned yesterday. To my despair, the noise is still there. This company is a complete joke. And it is not funny.