EE Reviews 1,028

For two years the ee app has been beyond the realm’s of usable, I’ve spoken to ee a few times now, the response “the app is been updated, wait a few days or we’re having issues with the app and will be rectified in a day or so” well after TWO YEARS (you go figure)………

Unfortunately, I have had to put 1 star. Nothing less for me to put!
Why, why has BT gone into partnership with EE? They are useless.
Why have I had to have an EE router, when my BT router and expander discs were working great!
BT engineer comes out last Saturday to fit EE router. Pulls fibre cable too hard, severing it! So no Broadband until open Reach can come out!
Tuesday open reach repair and fit new ONT box.
Today, hardly getting any broadband to house, as there's a fault with the connection. So now have to wait for open reach again. Coming tomorrow afternoon, but need them to come earlier as going away! Or do BT expect me to cancel my holidays and loose money to work around all their faults! From the beginning I requested 2 expander discs. But guess what, can't order those until the broadband is up and running correctly, so still won't have broadband functioning correctly. And then will have to wait for them to arrive.
But BT is still happy to take my money, even though I'm not receiving a service.
To say I am so disappointed in BT is an understatement. What have you done BT!!!

Log in issues! No access my business invoices! No chat available! Not able to request call back after filling in submission form stating not available! No customer service even after waiting 20 minutes! What a joke of a company! Happy to take your money on automated system! There are better companies out there, I would stay well clear.

Slow broadband. Contract states it will be 37mbps but keeps dropping to 5mbps or even lower ridiculous then back up to 20mbps been happening for ages engineers keep coming out and the same thing happens couple days later back to 5mbps. It’s funny how they got multiple EE trustplot accounts as this one is on 1 starts. Not surprised.

They should change to SSS.. somethings sometimes somewhere. Travelled to 3 major towns today and despite being less than a mile from the town centres of all 3 couldn't get a signal, just sat there watching the network drop from 1 bar to zero. As a business the number of missed calls txt we are getting is beyond a joke

This is not what I expected from a provider , which they say is the best 10 years in a row. This is a complete lie, what they mean is the worse network provider 10 years in a row, it really is , the network is so slow , wherever I go the network is slow , this new phone S22 ultra is the slowest phone with this network you could possibly want , I have put othe providers in my phone , and bingo it’s is so much better and I can’t get out of this horrible company , they are so disgusting l Wish to see the back of them , my name is Peter Quail and I do not wish EE to reply there is no need you are pompous completely pompous.

Over the past 3 months I have had over 40 phone calls, from god knows where all different land line number]. Offering me discount on my bill. My bill is only £10 so why would I bother, I have received 3 calls this morning 01415010925 they said they are calling from EE PROMOTION, but couldn’t even confirm my name, tried ringing EE ON 150 waste of time have now put in complaint via email. THIS IS HARASSMENT

Very poor signal. Phone ogyrn non functional unless WiFi

32% price increase within a month of 2 year contract. Extra charges every month for no reason. Unaffordable since so.much higher than i budgeted so can't afford other necessities but EE don't care

Myself and dad both started contract within a week. Similar issues.

Only vague lucky thing is my husband was planning to switch to EE and we were planning to take out EE broadband when moved house few months after my contract started. Luckily had time to know how bad they are both in signal and as rip off merchant that avoided. We have reliable and cheap phone contract for him and broadband with much better provider.

Only

I have phoned to make a complaint about multiple calls as a vulnerable sick customer? Who got distressed in calls I have Severe ME dysautonomia fibromyalgia brain fog and all they do is start doing calculations 36 minutes of head mash that I didn't ask for just please put a complaint through. I can't stand this anymore it's unbearable ....page numbers written down again until I'm soooooo confused I can't cope nothing should be this time consuming and upsetting to the point of self harm ...I will be leaving after 35 years customer I can't be spoke down to on a phone repeating charges over over over again ...

Started a new 24 month contract but within 6 days received an email stating my bill will increase by £10.60. Absolutely shocking...luckily i was within my cancellation period....bye bye EE Shame on you!

Worst worst worst network I have ever seen in my life. I will not recommend any one or continue service with EE. My iPhone was broken so I had claim it like Couple of months ago and they told me 120£ charge for it . After EE didn’t took the payment from my account or no call or not even email or message for payment but last week I have reviewed a mail from moorcroft group who is debt recovery limited. EE didn’t inform me for any payment or no call and direct this debt company contact me and asking me for £149 . I will not recommend any one to join EE network. I try to call EE and went to shop but no one help me . 0 zero star to EE.

I bought Sim Card Pay as you go Only with EE, as I am not technical, I didn't use my Mobile for a while. They locked my telephone and the so called Executive of Complaints, was deceitful in saying that I did not pass Security and therefore, they were not going to unlock my telephone.!!! I don't recomment this EE Network to absolutely Anyone. Stay away from this company if you want to save money and stress. Thank you.

More concerned about what they think is best rather than my actual needs.

Land a plane? I don't think so, should have a warning on that TV advert ...'please don't try this at home'
My EE network continuously crashes, especially worse after 3pm every day.
I would NOT recommend this network to anyone.

ee have now turned off my signal booster box.After being a customer for over 25 yrs loyalty means nothing,I don't have a signal for my phone anymore,..To be told to upgrade my phone or leave ee is an insult ( I wish I could use stronger word's here )
Thousand of pounds I have spent over the years running 3 phone's for my family and I.
Now I understand that BT owns ee and are advertising their New broadband with an ee signal booster box.!! Something stinks around here.
Whilst I have been told to upgrade or leave.So I am taking your advice and leaving ....O2 Can give me a full signal down here shame you can't or won't.
Incidentally Your customer services are pathetic in explaining why you cannot resolve my problem... 25 yrs of loyalty means nothing. Bye bye ee Hello O2.

Shocking company. Made me pay for a tariff that rolled over (without my knowledge) for a contract I fully honored. Then made me pay for several months for something I didn't even use. All when I was a struggling student and to add insult to injury leave a black mark on my credit report for 6 years.

There isn't enough hours in the day to chase awful corporations that don't even put lipstick on.

I know when I'm licked,

EE have won, Awful expensive ridiculous commercials clearly out weigh Trust pilot or merely doing the right thing.

Spending my time taking care ov mine.

End of contract I'm out.

EE you've won.

If anyone ever asks me I'll be honest and if 10 tell 10 then those who "YES" us who you hire to "Yes" us,will be in the soup kitchen as we all move to profitable but decent tech companies.

When do old folk like me Twitter or whatever for a response.

Your our carrier no?

You have our didgits, how about calling?

Generic response to all complainants says it all,

Unless we run our contract down and f/u off, we are the fools writing in this clearly pointless medium.

Walked into the branch to upgrade my contract. Come out with an unwanted downgrade. Be careful going in there before doing your research first. I came in for Samsung s21 but was mis-sold samsung a52s. Advisor kept telling me that this is the latest and best version. I trusted their knowledge. As I got back home and unpacked it, I realised its a cheap budged phone. What a downgrade from my previous one. And I'm now fixed into 12 month contract. I would not recommend using this company.