Delivery by DHL was a day late. Fortunately I had a few days off work so I was in the following day. The produce was still in a surprisingly good condition, with only the lettuce a little brown, which... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website is very easy to use and delivery times are flexible. It made ordering easy. We loved the range of things available and the fruit and veg. you delivered taste great. It's really good to ge... See more
Company replied
I have been with the company for almost 10 years and I must say the quality is not as it used to be. We had some amazing items, purple carrots, some interesting veg, they even sent me a bottle of oli... See more
Company replied
Our veg and fruit package arrived on time despite the short window of time we requested. I find that by having our vegetables and fruit delivered I am planning our meals around the produce received, w... See more
Company replied
Company details
Written by the company
Delivering the highest quality organic produce from the farm to your door since 1999. Better for the planet, better for wildlife, better for you 🍊
Contact info
unit 6, felthambrook ind est, tw13 7du, London, United Kingdom
- 02077398181
- customercare@organicdeliverycompany.co.uk
- www.organicdeliverycompany.co.uk
4.0
Great
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Top quality produce, I chose all UK grown!
Top quality vegetables, well boxed up, delivery was excellent! I chose Organic Delivery Company because they specify which products are grown in the UK, and I believe it's essential to support British farming, as it's under such a high level of attack right now. If we don't support British farmers, they will disappear.
February 23, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Catherine,
Thank you berry much for your review 😊
We're so pleased to hear you were happy with your order and we absolutely agree, it is super important to support British farmers so thank you for choosing us and British produce.
We look forward to delivering to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
i discover a week too late my order was not in stock.!
it took a WEEK to let me know that my order was not in stock. i was waiting on that order to be fullfilled. i was not informed until it was to be packed for delivery.!
February 4, 2026
Unprompted review
Reply from Organicdeliverycompany
Hello,
We're very sorry for the inconvenience caused with this order.
Unfortunately as we process and pack all our orders the day before delivery to ensure freshness, our stock levels will change between the time you place your order to when we pack it.
At the time of you placing your order the item was available but I can see you placed a large order for an item that we don't hold much stock for. Our main focus is our fruit and veg so the fabric conditioner you ordered is usually something our customers will occasionally add to their groceries of fruit and veg and usually only one bottle of. We do this to avoid waste and this is the same for all our non fruit and veg offers.
We're very sorry again for the frustration caused with this.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Firstly food fresh
Firstly food fresh . Apart from one rotten orange. Lettuce in bag went off quickly. Oranges ordered were for marmalade..I didn't realise..my fault. DOD delivered to my door in pouring rain when I redirected to neighbour which they acknowledged!boxes soaking wet. So overall bit disappointed. Jane
February 6, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Jane,
We're very sorry to hear that. We have of course refunded you today for the orange and lettuce and will raise this with our packing team.
We will also raise your delivery issue with DPD so hopefully this won't happen again.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Very poor
The quality and freshness of the fruit and vegetables was poor. The kale was dry and calloused. Broccoli needed using right away the same with the sprouts, these were also old. My bananas were badly bruised and one apple and a satsuma split and going rotten.
You might fool the trendies in London but not a country girl who used to grow her own. When I lost my land I went over to Riverford and you have a long way to go to match their quality and service.
February 5, 2026
Unprompted review
Reply from Organicdeliverycompany
Hello,
We're very sorry to hear this.
Unfortunately we don't have any information from your review for us to be able to find your order on our system.
Can you please send us an email to customercare@organicdeliverycompany.co.uk with your full name, address and order number so that we can look into this for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Slightly disappointed in how the…
Slightly disappointed in how the produce was packed, during transportation a packet of Kalamata olives were damaged and the broccoli and kale were then covered in olive oil.
February 3, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Graeme,
We're very sorry to hear that.
We have of course refunded those for you today and will raise this with our packing team and DPD as it sounds your box wasn't handled very well during transit unfortunately.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Excellent prompt delivery
Excellent prompt delivery. Have not got through to much of the products yet but what I have eaten so far had been delicious.
February 4, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Stephen,
Thank you berry much for your review 😊
We're happy to hear you're enjoying your organic box from us and we look forward to hopefully delivering to you again soon! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Good quality fruit and veg
Good quality fruit and veg, delivered on time. Tasted great; kept well (with one tiny exception) in the fridge. I will be happy to buy again from this company.
January 21, 2026
Unprompted review
Reply from Organicdeliverycompany
Good morning,
Thank you berry much for taking the time to leave us a review, we really appreciate your feedback 😊
We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great company
I’ve had 3 deliveries from the organic delivery company so far. The service has been good. Easy to use website. I buy the products I want rather than a box. It gets delivered around 8am on my designated delivery day by a very polite and cheery driver. It took me a while to research how to keep stuff fresh, as being organic, it can degrade quite quickly. So far it’s been spot on and definitely a company I’ll stay with.
January 15, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Liz,
Thank you berry much for taking the time to leave us a review, we really appreciate your feedback 😊
We're so pleased to hear you're enjoying your organic boxes from us. We look forward to continuing delivering to you! 🍊
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
My first order but certainly not my last.
My first order but certainly not my last. Everything bursting with freshness and far better quality than anything I can buy locally. Well packed and damp veg double bagged - thoroughly recommend Organic Delivery Company to all who care about what they eat.
January 15, 2026
Unprompted review
Reply from Organicdeliverycompany
Hi Erica,
Thank you berry much for your review 😊
We're so pleased to hear you were happy with your first order.
We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great Veg and Fruit !
I ordered my first box just before Christmas after not finding a farm shop within 30 miles of my home. The vegetables and fruit were perfect and saw me through the Christmas period. They arrived on time, were fresh and good quality. The cauliflower in particular was very tasty just plain steamed and in a cheese sauce. Very happy with the quality and delivery of my organic veg and will be using the Organic Delivery company now instead of the supermarket.
December 16, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Jaydee,
Thank you berry much for your review! 😊
We are so pleased to hear that you enjoyed your Christmas box 🎄
We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Reply from Organicdeliverycompany
Hi Claire,
Thank you berry much for your review! 😊
We hope you had a wonderful Christmas and New Year and we look forward to delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
The produce was of exceptional quality…
The produce was of exceptional quality and delivered on time.
December 18, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Miriam,
Thank you berry much for your review! 😊
We hope you had a wonderful Christmas and New Year and we look forward to delivering to you again soon.
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great quality Aloe Vera
Great quality Aloe Vera, packaged beautifully.
December 5, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Amy,
Thank you berry much for taking the time to leave us a review 😊
We're so pleased to hear you were happy with your aloe vera.
We hope to deliver to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Great lemons
Quick delivery. Lovely lemons at the correct weight.will use again
December 9, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Sarah,
Thank you berry much for taking time to leave us a review 😊
We're pleased to hear you were happy with your lemons and we look forward to delivering to you again soon! 🍋
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Fabulous!
I ordered the small vege box with extra selected individual items.
Service was excellent and delivered on time. Packaged well.
Lovely mix of fresh vegetables which being organic was very important to me as at 82yrs I try to eat healthy food.
I will be ordering again. Great!
December 4, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Mrs Milne,
Thank you berry much for leaving us a review! 😊
We are so pleased to hear you were happy with your order.
We look forward to delivering to you again soon! 📦
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Good quality fruit and vegetables
The website is very easy to use and delivery times are flexible. It made ordering easy. We loved the range of things available and the fruit and veg. you delivered taste great. It's really good to get a box with no unnecessary extra packaging and the prices, for organic food, represent good value.
The only thing which stopped this being a 5 star review is the fact that the big cardboard box everything was packed in arrived very battered, despite having a 'Fragile' label on it. It meant that a couple of apples and a courgette were battered into pieces and we had to throw away three squashed satsumas. This obviously isn't your company's fault but I think it would be a good idea to check with DPD that they handle with a bit more care. We're going to try another order anyway. Thank you.
December 4, 2025
Unprompted review
Reply from Organicdeliverycompany
Good morning,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We're sorry to hear your box didn't arrive in the best condition, we will of course raise this with DPD for you.
Please feel free to pop us an email at customercare@organicdeliverycompany.co.uk and we can process a refund for the damaged produce for you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
This is my first order.
This is my first order and I am exceptionally pleased with my purchase. I liked the fact that I could choose which items I required rather than a random selection. The quality and quantity of the vegetables is excellent and I will definitely be ordering again. Thankyou.
December 2, 2025
Unprompted review
Reply from Organicdeliverycompany
Hi Senga,
Thank you berry much for your lovely review! 😊
We are so pleased to hear you were happy with your first order from us. We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
Still good but not as in the earlier days
I have been with the company for almost 10 years and I must say the quality is not as it used to be. We had some amazing items, purple carrots, some interesting veg, they even sent me a bottle of olive oil on my first anniversary with them. Now, they charge for delivery, and the new website is not as user friendly.
I still find them better than other competitors, but I miss the old level of service.
December 4, 2025
Unprompted review
Reply from Organicdeliverycompany
Good morning,
Thank you for your review, we appreciate all feedback from our customers.
We're sad to hear that you feel our quality is not as it used to be. We do still offer purple carrots in our rainbow carrot bunches and we try to offer a wide range of fruit and vegetables throughout the year but this does vary depending on the seasons and how the weather is for our growers.
Due to the rising costs of postage and packaging we did have to slightly increase our delivery fees but our customers can still enjoy free delivery on all orders over £30.
If there is anything in particular that you struggle with when using our website, please feel free to email us with any questions at customercare@organicdeliverycompany.co.uk and we will of course be more than happy to try our best to help you.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
The veg was not fresh
The veg was not fresh. The apples were bruised and going bad. The cauliflower was covered in blackened areas, with yellow leaves. The kale was yellow in places. The extra order of mushrooms were slimy and certainly not fresh!, the sprout stalk was yellowish and the sprouts a bit shrivelled looking. I contacted customer support, provided photos of the delivery and asked for a refund - which they did give. This was the only good part of the company. The veg was most certainly not farm fresh and looked like it had been kicking around the barn for quite a few days. My overall impression was not good. I would advise using another organic veg box provider - unless you enjoy veg many days past its best.
November 17, 2025
Unprompted review
Reply from Organicdeliverycompany
Good morning,
We're very sorry again that this was your first experience ordering with us. As explained in our email, this is not at all the quality we usually send so we were very disappointed ourselves to hear this.
We receive multiple deliveries throughout the week from our growers so all our produce is fresh and kept refrigerated throughout, so we're not sure exactly what went wrong with this order.
As your order was delivered via DPD, occasionally how the boxes are handled in transit can effect the produce so we did raise this with DPD as well as our packing team for you to hopefully avoid this happening again.
Warm regards,
Tiffany
Customer Care - Organic Delivery Company
Great produce at a reasonable price.
November 7, 2025
Unprompted review
Reply from Organicdeliverycompany
Hello!
Thank you berry much for taking the time to leave us a review 😊
We're so pleased to hear you're enjoying your organic boxes from us.
We look forward to delivering to you again soon!
Have a grape day,
Tiffany
Customer Care - Organic Delivery Company
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