Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
Company replied
Company details
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben helped me to get a discount on…
Ben helped me to get a discount on tickets; I really appreciate the service.
July 22, 2026
Reply from Orientvacations
Dear Customer,
We truly appreciate your kind words about Ben. We are delighted to hear that he was able to assist you in finding the best deal for your ticket in a fast and efficient manner.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Ankit,
We truly appreciate your kind words about Ben and delighted to hear that he was very supportive during your flight booking procedure.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Kind regards,
Orient Vacations
Ben was really helpful and guide us…
Ben was really helpful and guide us through the process. Much appreciated. Thank you.
July 22, 2026
Unprompted review
Reply from Orientvacations
Dear Bhageshwari,
We truly appreciate your kind words about Ben and delighted to hear that he was helpful and supportive during your flight booking procedure.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Kind regards,
Orient Vacations
Reply from Orientvacations
Dear Ronisha,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
“⭐⭐⭐⭐⭐ Outstanding service
“⭐⭐⭐⭐⭐ Outstanding service. The representative named ‘KIA’ was courteous, empathetic, and highly professional. She made me feel valued as a customer. Thank you for the exceptional support!”
July 22, 2026
Reply from Orientvacations
Dear Sanjeev,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're delighted to hear that Kia provided you with courteous, empathetic, and professional service, and that she made you feel valued as a customer.
Thank you for choosing us, we look forward to assisting you again in the future!
Best regards,
Orient Vacations
Great experience
Great experience. Got E-ticket issued in few minutes. Easy booking process and great customer service.
July 22, 2026
Reply from Orientvacations
Dear Mudasir,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Manish,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Hubert,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
Thank you again for choosing us. We look forward to assisting you with your future travels.
Best regards,
Orient Vacations
Good customer service
July 21, 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Reply from Orientvacations
Dear Mirza,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Staff Kia. The customer service I have gotten from her was impressive which manage to handle my booking issues professional
Fantastic customer service . The staff applied professionalism strategies to resolve booking amicably.
July 21, 2026
Reply from Orientvacations
Dear Taban,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear about your positive experience with Kia.
It’s great to know that her professionalism, dedication, and excellent customer service helped resolve your booking issues smoothly and amicably. Your kind words and recognition mean a lot to us.
Thank you again for your support and trust. We truly appreciate it and look forward to assisting you with your future travel plans!
Warm regards,
Orient Vacations
Ben was very prompt and helpful.
July 20, 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your kind words about Ben and are delighted to hear that he was helpful and excellent throughout your experience.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're grateful to hear that we were able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to serving you again!
Warm regards,
Orient Vacations
Customer Service by Ben
July 19, 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind words and We're delighted to hear that Ben was able to assist you with your query. Your support means a great deal to us and we sincerely appreciate you taking the time to share your experience.
We look forward to assisting you with your future travels.
Best regards,
Orient Vacations
Ben was very helpfull,answered all my…
Ben was very helpfull,answered all my questions and helped me to find the best deal for my overseas ticket in a very fast and efficient way.
July 19, 2026
Reply from Orientvacations
Dear Zampia,
We truly appreciate your kind words about Ben. We are delighted to hear that he was able to answer all your questions and assist you in finding the best deal for your overseas ticket in a fast and efficient manner.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Orient Vacations
Shreya was very helpful on the phone…
Shreya was very helpful on the phone and helped me process my request
July 18, 2026
Reply from Orientvacations
Dear Harjeet,
Thank you so much for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that you found our communication helpful.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Kind regards,
Orient Vacations
Best price and good customer service
Best price and good customer service. Got the e ticket within 30 mins of payment. The team called post booking to confirm the eticket was delivered by email ( It had gone to junk mail). Had they not called I would have not known. Thank you Kia for the excellent communication
July 18, 2026
Unprompted review
Reply from Orientvacations
Dear John,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your kind words about Kia and are delighted to hear that she was helpful and excellent throughout your experience.
Thank you once again for your kind words and for choosing us. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Customer service is very friendly and…
Customer service is very friendly and professional. Keya is very helpful
July 18, 2026
Unprompted review
Reply from Orientvacations
Dear Gray,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your kind words about Kia and are delighted to hear that she was supportive and professional throughout your experience.
Thank you once again for your kind words and for choosing us. We look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Michael helped us out
Michael helped us out
In a stressful situation, he was kind, considerate, and very patient. Great customer service, would highly recommend. Please give Michael a pay rise!
July 18, 2026
Reply from Orientvacations
Dear Pen,
Thank you so much for taking the time to share your kind feedback.
We truly appreciate your thoughtful words about Michael. We are delighted to hear that he was able to support you during a stressful situation with kindness, patience, and consideration. Providing exceptional customer service is something we strive for, and it's wonderful to know that Michael made such a positive impact on your experience.
We sincerely appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're grateful to hear that we were able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to serving you again!
Warm regards,
Orient Vacations
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