Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
Company replied
Company details
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy booking and payment.
July 3, 2026
Reply from Orientvacations
Dear Anders,
Thank you so much for your kind feedback! We're grateful to hear that you found our booking process simple and easy. We truly appreciate your support and look forward to serving you again soon!
Best regards,
Orient Vacations
Ben was very friendly and helpful with…
Ben was very friendly and helpful with the query in correcting my email on my booking
July 3, 2026
Reply from Orientvacations
Dear Jay,
We're delighted to hear that Ben was friendly and helpful in assisting you with correcting the email address on your booking. We truly appreciate you taking the time to share your experience, and your kind words mean a lot to our team. We look forward to assisting you again whenever you need us!
Kind regards,
Orient Vacations
I had an excellent experience booking…
I had an excellent experience booking my flights with Orient Vacations. Travelling during the peak holiday season in December, with Christmas and school holidays, made finding affordable flights a real challenge. Cyrus went above and beyond, working tirelessly to secure the best-priced tickets with minimal transit time and a generous 30kg baggage allowance.
His professionalism, patience, and dedication to finding the best travel options were truly outstanding. He kept me updated throughout the booking process and ensured everything met my travel requirements. I highly recommend Orient Vacations, especially Cyrus, to anyone looking for exceptional customer service, great value, and a hassle-free booking experience. Thank you, Cyrus, for making the entire process so smooth and stress-free.
July 2, 2026
Reply from Orientvacations
Dear Abdul,
Thank you so much for your thoughtful and wonderful review! We’re truly grateful that you took the time to share your experience with us.
We're delighted to hear that Cyrus was able to assist you in finding the best flight options during the busy holiday season. Your kind words about his professionalism, patience, dedication, and commitment to keeping you informed throughout the booking process mean a great deal to us.
We sincerely appreciate your recommendation and are thrilled that we could make your booking experience smooth, stress-free, and great value. Feedback like yours inspires our team to continue delivering exceptional service to every customer.
Warm regards,
Orient Vacations
Friendly and helpful staff member
July 2, 2026
Reply from Orientvacations
Dear Customer,
We appreciate your kind feedback!
We’re truly grateful for your support and delighted to hear that our staff member was friendly and helpful. Your appreciation means a great deal to our team and motivates us to continue providing the best possible service. We look forward to assisting you again in the future!
Kind regards,
Orient Vacations
Great and friendly experience
Great and friendly experience. Process was quick, easy and professional. Assisted by Ernesto on a phone call regarding my flight, was very patient and explained things clearly. Would happily book with them again in the future.
July 2, 2026
Unprompted review
Reply from Orientvacations
Dear Luse,
Thank you so much for your wonderful feedback! We’re truly grateful that you took the time to share your experience with us.
We’re delighted to hear that you had a great and friendly experience and that the booking process was quick, easy, and professional. We especially appreciate your kind words about Ernesto and are pleased to know that he was patient, helpful, and explained everything clearly during your call.
Your appreciation means a lot to our team, and we’re thrilled to hear that you would choose to book with us again in the future.
Best regards,
Orient Vacations
money deducted and no tickets
I have had money deducted and have been provided with no airfares.
Have contacted your call centre and been told to wait - you took my money several hours ago!!!
6 hours and I still have no tickets.
I have emailed but note it takes up to 24 hours to have any kind of response - I'm not holding my breath I will get any kind of response.
This is a scam.
If you want to actually get flights and go on holiday - hold on to your money and don't use this service.
July 2, 2026
Unprompted review
Reply from Orientvacations
Dear Tracy,
We sincerely apologize for the inconvenience caused and understand your concerns regarding the delay in receiving your tickets.
We would like to confirm that the e-tickets had been successfully delivered from our end. We understand that, in some cases, it may take additional time for the tickets to be fully issued and confirmed by the airline’s system after payment processing.
Please be assured that your booking has been successfully processed, and we have fulfilled our service commitment by issuing and delivering the e-tickets from our end. We appreciate your patience and understanding while the airline completed its confirmation process.
Thank you again for choosing us. We look forward to assisting you with your future travels.
Best regards,
Orient Vacations
Very poor after sales service
We arrived at the airport this morning to find that the flight we were booked on wasn't on the flight board. Eventually we discovered that the company had cancelled the flight one month earlier and we had not been informed. We spoke to representative of Orient Vacations who said that some one would ring us when the Australian office opened. We never received a call. The airline rescheduled our flight for us which affected our connections in Europe. The rescheduling cost us NZ$2000+ I again rang Orient Vacations who apologized but offered no explanation or compensation. The airport staff said it was the responsibility of Orient Vacations to update passengers. I will never book with them again.
July 2, 2026
Unprompted review
Reply from Orientvacations
Dear Sharon,
We sincerely apologize for the inconvenience and disappointment you experienced.
Please be advised that airline schedule changes and flight cancellations are beyond our control. Airlines may cancel or reschedule flights at any time due to operational or commercial reasons, and they reserve the right to make such changes. Unfortunately, your booking was affected by one of these schedule changes, and we sincerely regret the impact this had on your journey.
Our team made every effort to accommodate you with the best available alternative; however, due to limited flight availability at the time, we were unable to secure a more suitable option. We understand this was not the outcome you had hoped for, and we are genuinely sorry for the inconvenience caused.
With regard to the additional costs you incurred, we recommend submitting a compensation or reimbursement request directly through the airline's official claims process. As the disruption resulted from the airline's schedule change, compensation requests must generally be submitted by the passenger, allowing the airline to review the claim and respond directly.
Once again, we sincerely apologize and appreciate your patience and understanding.
Kind regards,
Orient Vacations
Hi Charly
Hi Charly
Thank you for your help for booking my tickets
Very nice service
July 1, 2026
Unprompted review
Reply from Orientvacations
Dear Vishal,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
I attempted to book a flight through…
I attempted to book a flight through Orient Vacations because they advertised the lowest fare on Skyscanner.
Unfortunately, the booking never completed. Shortly afterwards, I received a phone call from one of their agents telling me that the advertised fare was no longer available.
I was then offered a significantly more expensive fare. During the call I was told they needed to "speak with the airline", that they were trying to obtain a special exception for me, and that they were offering me a special deal. The overall impression was that I was being encouraged to accept a higher price quickly.
What I found particularly frustrating was being told that the fare they advertise is not actually available. If that's the case, I don't understand why it is advertised in the first place.
I'm not saying this is a scam. However, in my experience it felt like a sales tactic designed to upsell customers after attracting them with a lower advertised fare. I also felt unnecessary urgency to make a decision during the call.
I decided not to proceed, booked the exact same itinerary through another OTA instead, and completed the purchase within two minutes without any phone calls or issues—and at a considerably lower price than the one I was offered over the phone.
Based on my experience, I would not even contact this company again.
July 1, 2026
Unprompted review
Reply from Orientvacations
Dear Leonardo,
Thank you for taking the time to share your experience. We sincerely apologize that we were unable to meet your expectations and regret the frustration this situation caused.
Please allow us to clarify that airline fares are dynamic and are not guaranteed until the booking is confirmed and the tickets have been issued. Prices and seat availability can change at any time based on demand and updates from the airline. As a result, it is sometimes possible for a fare displayed during the initial search to become unavailable before the booking is finalized.
Additionally, every online travel agency operates under different commercial agreements and fare arrangements with airlines. These agreements, along with airline-specific discounts and inventory, may vary between agencies, which is why the same itinerary may be available at different prices across different booking platforms.
We understand your concerns regarding the fare you were initially shown but based on the live inventory accessible to us at that time we couldn’t confirm the booking. We are committed to maintaining transparency with our customers and only offer fares that are genuinely available for booking through our system.
Once again, we sincerely apologize for your experience and appreciate you taking the time to provide your feedback.
Kind regards,
Orient Vacations
It was really great dealing with…
It was really great dealing with OrientVacation. I tried to book a ticket online but it didn't go through and the customer service called and they sorted it out for me. Cyrus did an excellent job and did an amazing job sorting this out.
Thanks again Cyrus!
June 30, 2026
Reply from Orientvacations
Dear Oscar,
Thank you for your wonderful feedback!
We're delighted to hear that you found our booking process easy and that you were happy with our customer service and follow-up. Your kind words mean a great deal to our team and motivate us to continue providing the best possible service.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Best Regards,
Orient Vacations
We want to give a special shout out to…
We want to give a special shout out to Ernesto, who, throughout our indecisiveness, was incredibly helpful, patient, and considerate in finding and booking the best flights for us. Thank you again, Ernesto!
June 16, 2026
Unprompted review
Reply from Orientvacations
Dear bdel,
Thank you for your wonderful feedback!
We're delighted to hear that you found our booking process easy and that you were happy with our customer service and follow-up. Your kind words mean a great deal to our team and motivate us to continue providing the best possible service.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Best Regards,
Orient Vacations
Very helpful people over the phone
Very helpful people over the phone. Called quickly to help fix my issue
June 29, 2026
Reply from Orientvacations
Dear genoshan,
Thank you for your wonderful feedback!
We're delighted to hear that you found our booking process easy and that you were happy with our customer service and follow-up. Your kind words mean a great deal to our team and motivate us to continue providing the best possible service.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Best Regards,
Orient Vacations
Great customer service
Easy to book. And great customer service follow up
June 29, 2026
Unprompted review
Reply from Orientvacations
Dear Ayani Dewage,
Thank you for your wonderful feedback!
We're delighted to hear that you found our booking process easy and that you were happy with our customer service and follow-up. Your kind words mean a great deal to our team and motivate us to continue providing the best possible service.
We truly appreciate your support and look forward to assisting you with your future travel plans.
Best Regards,
Orient Vacations
Smooth experience
+ Easy booking process
+ Good Customer experience. Received a call while trying to book, before payment, where the Customer Service agent Victor offered to help with the payment.
+ Got a follow up call from Kia after receiving the booking confirmation/ticket details (which I receive after ~ 50 minutes of booking)
June 29, 2026
Reply from Orientvacations
Dear NH,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you found the booking process smooth and easy. It's especially rewarding to know that Victor was able to assist you during the payment process and that Kia's follow-up call after your booking confirmation helped ensure everything was in order.
Your kind words and recognition of our team's efforts mean a great deal to us. We will be sure to pass your compliments on to Victor and Kia.
Thank you for choosing Orient Vacations. We look forward to assisting you with your future travel plans.
Warm regards,
Orient Vacations
Reply from Orientvacations
Dear KAWAL KHURANA,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had an excellent experience with our service.
We look forward to serving you again on your future travels.
Best regards,
OrientVacations
Eva is good for the confirmation of the…
Eva is good for the confirmation of the phone call. So nice to talk to her.
June 29, 2026
Reply from Orientvacations
Dear Ailing,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had an excellent experience with our service.
We look forward to serving you again on your future travels.
Best regards,
OrientVacations
Good experience
The flight wasn’t available online but Victor called with options. I didn’t like the first options but he said he’d call me back and he did after a couple of hours he’d managed to get similar flights within my budget. I felt a bit uneasy about it being over the phone but the confirmation was sent quite quickly. The tickets were all as expected. Happy with the service and Victor. He had good customer service .
June 28, 2026
Reply from Orientvacations
Dear Samantha,
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
We truly appreciate your special mention of victor for assisting you with your flight itinerary. We will be sure to share your appreciation with her.
Thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
OrientVacations
Victor was very patient with my booking…
Victor was very patient with my booking . I had issues with payment which he sorted out in a very professional manner!
June 27, 2026
Reply from Orientvacations
Dear Leanne courtice,
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
We truly appreciate your special mention of victor for assisting you with your flight itinerary. We will be sure to share your appreciation with her.
Thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
OrientVacations
Reply from Orientvacations
Dear customer,
Thank you for your kind feedback! We’re delighted to hear you were happy with our service.
We truly appreciate your special mention of joy for assisting you with your flight itinerary. We will be sure to share your appreciation with her.
Thank you for choosing us. We look forward to assisting you again with your future travel plans.
Best regards,
OrientVacations
Review for joy
I have a good experience with your one of the employee joy. He is very good guy to help buying ticket.
June 27, 2026
Reply from Orientvacations
Dear Ramsaran,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had an excellent experience with our service.
We look forward to serving you again on your future travels.
Best regards,
OrientVacations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.