Original Penguin Reviews 

Never ever buy from this company
Never got the expensive shirt I order
I have sent several emails and had telephone conversations but it’s now over three weeks and I am still be fobbed off
WILL NEVER BUY FROM THIS COMPANY AGAIN
Appalling customer service
I no wish I had read the reviews before I had order

Never buy from this company - have never received my goods, money is already taken from my card - no help from customer service - have to get my bank to cancel the transaction and refund me. It is 1 month now with no help from the company.

So…I order a product, they send the incorrect product (totally different to the photo).

I contact customer services and prove its their mistake providing photos, and apparently policy is that I have to return their mistake, wait for refund and I can then try again and make a new order. How is this in any way customer centric?

Surely if they have failed to execute my order then onus on them is to correct and when I have what I paid for, I return the wrong item.

Right now, as nice as they are, we keep going round in circles quoting policy, policy, policy.

Can't give more than 1 star as items never arrived. Despite advising they would be delivered in 2-3 working days they kept fobbing me off and ive been waiting for 2 weeks now. I've asked for a refund now but had no reply.

If you want penguin stuff, I'd recommend not getting them direct and using a reputable company

Avoid this company at all costs, if anything goes wrong with your delivery they are extremely unhelpful and they will not refund you. Their customer service team emailed me to say the courier had delivered my parcel to someone else and suggested I go knocking on doors in the neighbourhood to perhaps locate it. When I requested a refund they repeatedly state that my case has been referred to the head office to investigate with the courier. Pointing out that my contract is with them and not the courier has no effect, my impression is that after multiple emails stating the same 'Head office is investigating with the courier' over weeks they are just waiting for me to stop complaining. I want my refund for goods that they have confirmed that I have paid for and not received, but so far this is not forthcoming.

Visited the original penguin outlet shop in Clarks village, froze today, fantastic customer service very helpful, polite staff member. Highly recommended.

Ordered a blue sweatshirt for my husband. It was a Xmas present so not worn immediately. After 1 wash the outer stitching on 1 side starting coming undone and fraying. I wrote to them and nothing. I rang them and they said it was over 6 months so they couldn't do anything. It was just under 6 months and they have no idea what customer service is all about so I do not recommend them at all. Nice sweatshirt but poor outer stitching.

I ordered a hoodie and was sent a blue striped shirt. Hassle to return, no apology, no returned call, no more business from me. Avoid.

I received a pair of underpants as a present which when opened had large holes in the fabric. Clearly a manufacturing flaw. I returned them with an explanatory note and Penguin sent them straight back to me. I called and it was referred to customer care who emailed me to say they could not replace them without a customer order number.

Terrible customer service!,,no response at all...

Low quality. Ordered boots, after one month of wearing them, they broke. I mean they were not too expensive, but I'd expect them to last at least a season.

On the plus side they delivered my order quickly, but the after sales service was appalling. I'm still awaiting a refund from an item I returned weeks ago. Very poor would not use again.

Hi I just bought item in original penguin and bought 3 item I paid 3 item but they send me 2 item I called the costumer service and tell about my problem why I got 2 items and she respond me that they cannot return my money bcoz I used PayPal.. What the hek bad costumer service and bad website I never buy anymore on this site coz they just only took your money.. Not happy

Hopeless after sales service. Item bought was defective so I contacted Customer Service and sent them photographic evidence and proof of purchase. They have done nothing to resolve this despite promises and me chasing them, then after 3 months they fob me off again with no apology. It seems they don’t care about problems after the sale.

What a terrible company!

I was sent someone elses order by mistake, including their receipt displaying personal details.

When I contacted Penguin, the advisor was most unhelpful and I was told I had to return the incorrect order at my expense!

Presumably somone else received my order and my recipt. I still dont have the items I paid for.

Will certainly not be shopping with them again.

Avoid at all costs. Items received was not as described and I had to pay for the return. I would of held my hands up if the mistake was mine. I tried to reason but received no response from the company.

Review not based on shopping experience but on the company itself. My partner went for two interviews at the branch in Clarks Village, Somerset.
Was told by the manager that she pretty much had the job and just had to wait for head office to send paper work. My partner phoned twice over two weeks with no avail and was left not knowing what to do with other job interviews. She's just phoned twice in a row on her phone with no answer but using my phone she got through straight away and was told the position had been filled.
This is no way to treat people looking for jobs, There treated like dirt in most cases, being out of work with a mortgage to pay is very worrying. A quick phone call is all that's needed but couldn't even do that, instead screening her calls and avoiding her.
Please avoid this company in possible they don't respect the people who try and work for them.