Origin Housing Reviews 66

As a resident of origin housing(humanist) for 34 years.Being run by 100 housing for about 12 years with their shoddy disgraceful SERVICES. Who have now been sacked.Promises of better services from origin!! What a joke,Left from friday till monday with no heating or hot water as they cant find a plumber!! Seven years of waiting for a new front door as mine is illegal.Promises of security cameras for drug dealing and antisocial behaviour.Still waiting.Disgusting !!!!

Horrendous Experience: An Epitome of Incompetence and laziness. I STILL LIVE IN AN UNSECURED APARTMENT and it seems normal to them.

CRM and CS, it seems they've never heard of these concepts. Their complete disregard for the “customers” that put food on their tables and pays their bills, It’s simply disgraceful.

Utterly appalled and disgusted by the abysmal service provided by this so-called "business." An example of how not to run a company. Outsourced almost all services until even employed staff don't seem to know or understand why they were employed their services to third-party businesses that couldn't care less about their customers, and it shows.

Scheduling is a nightmare, they only care about their own convenience and cost saving, not the client's. Don't bother expecting them to adhere to their proposed timeline – you'll be left waiting without any calls or updates. You'll be forced to work around their schedule, even staying up until 12 midnight cos according to them, its a 24hrs shift for them… then hope that they might actually show up and not change their schedule without your prior notice.

Absolutely ridiculous! Just be prepared dealing with them

This company is the epitome of incompetence, indifference, and unprofessionalism.

If there was ever an under 0 rating, that’s where I’ll fit them.

It’s a SHAME!!

Another useless business who outsource almost every estate service from useless 3rd party business who don’t give a heck about their ‘customers’. They schedule you a time that suits them and don’t even adhere to it, no calls, notices or whatsoever and you have to work within their time even stay up until midnight when they might show up! Ridiculous 😤😤😤 and to whatever happened to CRM and CS 🤮

Horribly useless company, hard to understand what sort of service they provide in exchange for the fee they charge.
Our building's door doesn't close properly, resulting in anyone being able to enter. The issue has been flagged for a very long time and although the fix is simple it has not been done in months (if not year, but I've only been here for months).
Because of this, residents have had their quality of life severely impacted: parcels and bike theft (in areas supposed to be secure), threats from maraudings kids unhappy to be asked to leave, littering (including body fluids).
This company is a complete disappointment. They are not providing the service that they are supposed to be providing, and they are not taking any responsibility for their actions. I would not recommend this company to anyone, and I would advise other residents to consider switching to a different management company.

EDIT: I did call their customer service and they provided 0 resolution to the problems, waste of (a lot of) time.

This agency will not help you at all when it comes to trying to move properties and references with landlords - save yourself the time and stress and go with a better rated company.

Worse than zero. I worked at the Lister hospital - area owned by origin housing and have reported a nasty accident causing serious injury - caused by their appalling health and safety. They are ignoring me despite being reported to them by the hospital. I have tried contacting them only to be ignored. Going to go to the papers and sue them if I don’t hear as this is just shocking and disgusting for the damage it has caused.

BLOODY BOISES STILL HERE.I HAVE ASKED ORIGIN
HOUSING NOT FROM 1924.THAT WAS ST PANCRAS HOUSING ASSOC.I HAVE ASKED CAMDEN AND ORIGIN FOR A NOISE RECORDER AND ORIGIN TO GET INTO THIS ATTIC ABOVE ME TO SEE AND HEAR IF THE NOISE IS THERE.I GAVE CAMDEN NOISE DIARIES THEN TOLD TO STOP NO REASONS TO THIS DAY GIVEN.LEE PERELLA AT CAMDEN COUNCIL WAS A NOISE WITNESS.2 NEIGHBOURS AND MY PC GUY WHO FIXESMY PC WAS A WITNESS.I TOLD THEM I COULD GET MANY MORE.
JACK FOREMAN AT ORIGIN HOUSING HAS BEEN HERE ONCE.OLAD AWALE CAMDEN COUNCILOR
ONE IN 14 YEARS AND 7 MONTHS ?.OF NOISE.
NO LIFE OF ANY KIND IN MY FLAT.I TRY TO LISTEN TO MUSIC WITH HEADPHONES NOISES LOUDER.
FLAT A UNTIDY MESS BECAUSE OF NOISES.
OLLD 200 YEAR OLD FLOORBOARDS NO INSULATION.I DREAD WINTER 2023 COMING.
WE HAVE NO MEETINGS ABOUT ANYTHING NOW.
NO TENANTS ASSOC.WHEN I WAS HERE IT WAS ST PANCRAS HOUSING ASSOC.THEY WERE GRET.
I NOW BELIEVE WE GOT A INDIAL AS CHIEF.
HE WILL NOT SPEND MONEY ON TENANTS.

Origin Housing has the most horrible customer service. They have never been helpful.
Every time we ask customer service for urgent repair instead of trying to help us they keep pushing the case not to do with their own judgement.
When we email we receive an automatic replay that explains they will get back to us. but verbally they say never get our email.

Would give minus stars but you can’t. Disorganised, inefficient, ineffective staff. Repairs take months to be delt with and to a level of incompetence where it’s just a temporary fix. I would not buy a property with this company unless you want constant stress and hassle

Are Origin housing still in existence or have they completely stopped communicating with their tenants? Various agencies/workmen turn up at my door, never with an appointment! No duty of care to their more vulnerable tenants. Busy building their portfolio I guess. They are an absolute disgrace.

Rubbish landlords and service, dealing with them as tenants is like banging your head off a brick wall, Peristant issues wiith antisocial behaviour as they won't adequitly secure the building, nothing is maintained, communal areas a disgrace, cladding an issue- scaffolding been up around building for more than 3 years, like living in a prison. No work done in that time. Fire safety not taken seriously. Homeless people living in bin shed. Cladding around scaffolding blacks out the entire entrance to building, so feels very unsafe walking in and out the building from the street, drug addicts etc use the front steps to sit and take drugs.

I have had a similar experience to Catherine below. A huge increase in our service charges this year - 48%! Have been trying for over a month to get an explanation for this - I either get the housing manager stalling, or an accounts person who doesn't really know what they are talking about. At the same time, we have had scaffolding up for 3 months. We were due to have roofing repairs, but I have only seen a roofing company on one day of those 3 months. This is no exaggeration, as I work at home most of the week, so can see what is not going on with the repairs. A massive waste of our money! The incompetence of this company makes me really angry.

Here we are, two years later, with an excess service charge demand of nearly £700, yet still without an actual breakdown of the block repairs. I requested a breakdown, which I received. Over 4 months later, I’m still waiting to hear why I’m being charged for certain costs. There are 15 flats in my building, and OH continues to split the costs equally among all 15. As a homeowner, this should not be the case.

Disappointed with Origin Housing to say the least. Several times they have made mistakes re service charges. This year there's been a huge increase due to the new fire regulations. Trying to get a break down of these costs has taken over 2 weeks.
Recently had an ongoing saga re Thames Water and both telling me I had to pay them. I don't as my water rates/charges are paid through a third party. I had to copy/scan and send several emails to Origin Housing before they wrote to Thames Water explaining the situation.

I have called Origin and emailed them three times now. I was told I could not speak to a person when I called for the second time and that they take 5 days to answer an email or return a phone call! Unbelievable! Every year they make a mistake with updating my rent and buildings insurance. I wish a decent company would take this terrible company over. Can I have a reply to my emails and phone calls please.

I have done exactly as you have put in your reply but to no avail

Ensuring the safety and health of the people living in origing housing, solving problems of drugs and other fumes harmful to health and solving problems of night noises, this is the problem we are facing with my family. When we were sold our house no one told us that the houses on the ground floor were for mentally ill people. and now I have a crazy woman who is damaging my life and that of my son, and origing housing tells me that there is nothing she can do. (she doesn't pay rent, and I pay rent and service charge (it sucks).

I hate origin I think their disgusting, if ur gonna work in customer service expect people to complain all day every day don't get the hump with everyone that calls up with a complaint coz that's what ur getting paid for, you shouldn't be judging the people on the other end of the phone who are complaining about the shoddy service their receiving and paying for I might add, origin staff have terrible attitude towards residents who complain about the service they are NOT receiving from origin themselves, completely unacceptable, terrible housing association, don’t listen to their residents

If you’re selling your home, and the managing agent is Origin Housing, you’re in for a world of incompetence and delay. Our home has been under offer since November, originally requested the Managing Agent pack in December. No response to our requests. Followed up in Jan, no response. Kicked off - got a response to say it will be ready end of Jan - nothing. I find this out midway through February, and I have to take our complaint to the next level. This part is resolved now but we are now waiting for a query to be answered by them in order to exchange… No response despite chasing from myself, my agent and solicitor?! They are costing me time and money. You’ve been warned.

3 years i have been waiting for my windows to be fixed still i can not open my windows to get fresh air or access my balcony but the rent goes up and so does the service charge every year the only service they provide is the service of sending rent increases there are leaks all over the building for over 10 years still not fixed and i have now got a leak in my bathroom which has not been taken care of after 2 weeks ? leaks just get worse they are terrible they don’t do any to help just do the work fix it ??!?

They are very rude at times and couldn’t care less
I have been a tenant for nearly 52 years and have never known such dreadful staff who really do not have a clue of service
6 months on I received a reply which just proves they know nothing about customer service

I would give a zero if I could. Some of the worst customer service I have ever experienced from the Home
Ownership team. We are waiting for approval from Origin so that we can complete our remortgage and have been waiting for this since the end of December. We have paid a fee for them to be able to process this too. I have not stopped emailing/calling them but no one is replying or calling us back. This has been over a month now, absolutely appalling and led me to complain as a last resort.