Ornella Caftan Reviews 

925
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful selection of garments, mentioning that the lightweight materials feel exceptionally soft, comfortable, and pleasant against the skin during hot summer days. Many people also describe the flattering designs and vibrant colors that make these versatile outfits perfect for both relaxing at home and casual outdoor outings. However, some reviewers were not happy with the long delivery times, noting that packages can take several weeks to arrive. Others also pointed out frustrating experiences when trying to return unsuitable items or contact customer service for help with their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful colors, lovely... See more

Quality

Customers had positive experiences with quality, highlighting the soft and comfortable materials. Reviewers... See more

Order

People report ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional and extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more

Rated 4 out of 5 stars

I ordered 3 because it was buy 2 get one free They took approx 2 weeks to arrive. I , too am not sure where they are shipped from I read the sizing guide on FB however found out later the shorter... See more

Rated 3 out of 5 stars

The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again. The biggest let... See more

Rated 3 out of 5 stars

I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was ho... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store

Written by the company

Clothing brand selling loose, casual and soft caftans.


Contact info

3.7

Average

TrustScore 3.5 out of 5

925 reviews

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Replied to 1% of negative reviews

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3.7

All reviews

(925)

360 reviews in the last 12 months

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Rated 3 out of 5 stars

The Ornella caftans are a great material

The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again.
The biggest letdown with the company is the long delivery time yiu need to allow at least 4 weeks definitely not the 5/7 days

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

I love my caftans

It is the first time I order from this company. It took a little while to receive it. I am from Canada. I bought 2 caftans and had the chance to receive 3 with their special. Unfortunately one had a rip in the front. Probably in the weaving of the material. I sent them an e-mail with the pictures of the caftan. They told me not to worry, they would send me another one. I asked if I had to return the damaged one and they answered to keep it. I wrote to them this morning asking to follow the delivery of my new caftan. I am waiting for an answer. This is part of the reason I gave 4 stars.
Also the advertisement says it will wash and remain the same. I hung them up to dry, washed on the gentle cycle, but they turned out a bit crinkled. I had to use my
steamer. They are very comfy to wear inside the house.
Yes I would recommend it to a friend !

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended. They are great

I am delighted with the service and prompt replies to my questions. I am also in love with the caftans. Lovely designs, colours and a fabulous material. Very light and soft. So nice against my skin.
I have bought 6 so far and also introduced Ornella to my sister who lives in Italy and has also bought them on their .it site.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Easy to order and package arrived promptly. The company is very responsive to messages and really helpful. The only downside is the caftans come in so many colours and patterns it is hard to choose. 😆

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

They are exactly what I wanted!

I am frequently disappointed when I shop from a Facebook site, but not with Ornella Caftan US!! These pocket dresses are EXACTLY what I hoped they'd' be: well crafted, soft fabric, the perfect length for a 5'8" woman, stylish, and comfy. I can't wait to spend the summer in these. With the current sale of buy 2, get 1 free, they are more than affordable. Highly recommend!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cheerful Red Runner

The shipment arrived on time and I love the caftan. Such vibrant colours ad the right size for a hot summer's day.

October 29, 2025
Rated 5 out of 5 stars

The communication from the company was A+

The communication from the company as to when I would expect delivery for Christmas. They assured me that the tracker would help and it did. They answered my wuestions every time and I did receive my order for Christmas

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

I fell in love with the design of one…

I fell in love with the design of one caftan in particular but— couldn’t forget about it. The reviews were convincing. Love the natural fabrics and easy care tho I haven’t washed them yet. So comfortable. Bought three with the third going to my sister who loves hers as well.

November 26, 2025
Rated 5 out of 5 stars

Ornella Caftan

I bought TWO caftans with the deal to select another ONE FREE. I selected a Kimono and 2 Pocket Dress Caftans. I am very impressed with the fabric and quality and construction of the garments. The fabric is soft and flowy. So comfortable to wear.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

very happy with Ornella Caftan

Caftans large selection; very easy to order; no shipping charges; easy cover up to answer the door; very light, super comfortable to wear; material beautiful 40 linen/60 cotton; easy wash; some shrinkage if you put in the drier; friends love to receive as gifts - always have spares. You can’t go wrong especially if comfort is your priority. If you like a pattern, order it! It might not be there next time. Take advantage of popular promotion, buy one get one free; only one style with the diamond shape is a little lower cut; Beware: Addiction possible after your first order! love my Ornella caftans.

November 26, 2025
Rated 5 out of 5 stars

I ordered with some scepticism

I ordered with some scepticism, given the 'one size fits all' mantra, and the fact that I am clinically obese. To my delight, the caftans DID fit, and the fabric is SOOO soft - love them.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

My love for Caftans

Received my 3 Caftans today. They are beautiful..Well made and extremely comfortable, I have put an order in for more to give as gifts.
i am a retired lady and I love to wear my caftans around my home as they are so relaxing to wear..They wash beautifully and they look so elegant on. Highly recommend 💯 percent.
I am looking forward to receiving my next order.
THANK YOU.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

RETURN AND EXCHANGE

I have been trying to return and exchange for 2 weeks. Although I had an initial positive response to email request/return, an exchange was not possible. Even though still in original package with tags. Now I am still waiting for the address to return product to and obtain my refund. Then I can purchase the two preferred caftans. This is NOT GOOD CUSTOMER SERVICE at all. Maybe now I do not want to purchase another two caftans, as this customer service is not positive feedback about the CORNELLA CAFTANS professionalism.

December 30, 2025
Unprompted review

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