OrthoCarolina Reviews 5

My husband had hip replacement surgery in 2025. He has CKD, which was to have a spinal. The anesthesiologist came in all of 5 minutes, said he wasn't in the window for one go general left. My husband was to be there overnight, monitoring, whereas Mary Black has no monitoring except in the ICU. When I saw my husband, he had no IV his bp kept dropping. I knew he needed help. I became very forceful with the police, and the surety called on me
An IV was statred my husband was put in the ICU with organs failing, he was critical, and the staff was doing nothing
He stayed in the ICU for 4 days to this date, Jan 2026. His surgery was in June 2025 he has yet to see the surgeon
Staff sucks
Uneducated
Rude
Never again
My husband almost lost his life
PROBABLY THE MOST UNCARING GROUP I HAVE EVER SEEN

I arrived at an appointment very early and explained that at the front desk. I asked for an honest answer if I could possibly be seen earlier since it was a two second stitch removal (I’ve been here before for this when it didn’t work the first time). They said it shouldnt be a problem. Two hours later I checked back in if they wouldn’t be able to I’d like to wait in the car since it was an icebox inside. They said I should still be able to be seen since the afternoon appointments would soon open up. Well after waiting another 30 minutes and now getting close to my appointment time, front desk then tells me yes you may want to wait in the car since they’re not going to be able to take you. Why wait two hours to say this? There wasnt any other patients here before me so clearly that wasn’t the issue. I was very polite and didn’t expect to be accommodated but clearly asked up front and would’ve just wanted some honestly. Amazing it’s the same place that if you are more than 10 minutes late, they will reschedule you, as if they run a tight ship and their time is more important than yours. Giving two stars because the doctors are good at least.

The Billing Department at OrthoCarolina in Pineville, NC is subpar at best.
I overpaid $636.69 by accident, and it took me 4 phone calls in 2 to 2 1/2 weeks to get this resolved.
Every time I called; I was told that they would pass the message on to their "Manager." However, the Manager never called me back to discuss nor was I given the Managers number when I asked. I was told that the Manager was unreachable to customers, they could not give a patient/customer her number.

I was charged twice for an ice machine that I purchased from OrthoCarolina for at home therapy.
Those charges were argued also and finally credited.

OrthoCarolina offers a credit card option "Curae" to help with medical expenses.
The card is a good idea and can work amazingly to help patients, the only issue is that OrthoCarolina does not educate their "check in at desk" employees on how to successfully navigate through the billing process.
The billing department does not clearly understand the process either.
That in itself can create an unpleasant patient experience.

OrthoCarolina my advice to you is get it together!!
Your process should be fluid!!
You have excellent doctors, physical therapist, assistants and nurses.

You are clearly lacking in the billing department, the last thing a patient that has just had surgery and in pain needs is to worry about their money and if they are getting charged appropriately.

I just can't help but to wonder how many patients have not paid attention to or followed up on their billing statements.

I am writing this review to express my dissatisfaction with OrthoCarolina Foot & Ankle Institute in ​Charlotte (located at ​250 N Caswell Rd) During my husband’s second doctor’s visit he asked the Orthopedic Specialist if he would complete his FMLA form. The doctor stated that they require patients to go through a third-party company called “Sharecare” to request medical records or FMLA forms to be completed. While I understand the need to cover costs associated with filling out forms and providing medical records, In my opinion, this fee is excessive. This raises concerns about the fairness and reasonableness of the $30 charged from the third party ( Sharecare)
Given my sentiments towards this $30 fee and the potential negative impact it may have on patients, I am concerned that it could deter individuals from obtaining their medical records altogether. Charging patients a $30 fee may be financially burdensome for some, and as a result, they may forgo retrieving their records. ( this can get very costly due to short-term disability requiring the FMLA form to be updated per doctor visit) This could also have serious consequences, as patients rely on their medical records for various purposes, such as applying for insurance, disability claims, or even pursuing legal actions.
OrthoCarolina should take into account the potential implications this process may have on patient access and healthcare management. I would also strongly recommend familiarizing themselves with the "Medical Records Rights in ​NC" pamphlet to ensure compliance.
Furthermore, I feel compelled to address another matter that occurred during my visit to the clinic. As I was waiting in the lobby, I witnessed two women at the front desk observing a lady on crutches struggling to check in at the kiosk. Despite the obvious need for assistance, these staff members did not offer any help or even whisper to ask if she required assistance. This was disheartening to witness. Please try to display more compassion and consideration towards patients. ( whew child! the basic human decency train has left with the dinosaurs!!! )
Additionally, I would also like to highlight the unfortunate experience my husband had during his first visit to the clinic, particularly with the physician assistant (​PA) who attended to him. The encounter was a complete disaster, I’m literally just one keystroke away from contacting the NC Medical Board about his behavior. (I have a copy of the message thread) This further contributes to my dissatisfaction with the overall quality of care provided by OrthoCarolina.

I would love to let everyone know that Orthocarolina located in Pineville Matthews office is a great place to get care the Orthopedic Surgeon Dr Ahearn is an amazing Surgeon his bedside manner is like no other. He knows how to treat patients and very professional and care about your wellbeing and makes you feel comfortable while you’re recovering. Shannon my Physical Therapist is a gem. I am so grateful for her and the Team. Shannon is so knowledgeable and has so much empathy for her patients and she meets you where you’re at in order to get better with no judgment. I will refer all of my Co-workers, Family and Friends to Orthocarolina Orthopedic place. I have been a patient sine 12/10/22 and still an active patient. Warm Regards. Brenda Williams.