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Orthodontics for you Reviews 5

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TrustScore 3.5 out of 5

3.5

Dental Clinic
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Company details

  1. Dental Clinic
  2. Cosmetic Dentist
  3. Dentist

Information provided by various external sources

We have embraced the advances in orthodontic technology, offering alternative braces and reduced treatment times to help transform your smile, and your life. With our wide range of products we guarantee to have a brace to suit your personal needs. 

Contact info

3.5

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 3 out of 5 stars

Great orthodontists, rude receptionist

The orthodontists and nurse practitioners at Bromsgrove are fabulous, they explain things really well and are really friendly and you feel valued as a customer. Unfortunately the elderly SA female receptionist lets them down badly. She is extremely rude and speaks to you as if you’re an idiot. I feel some customer service training would benefit - as you’re never too old for additional training.

January 10, 2025
Unprompted review
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Reply from Orthodontics for you

Thank you so much for your kind words about our orthodontists and nurse practitioners at our Bromsgrove practice. We're thrilled to hear that you’ve felt well cared for and valued – creating a friendly, supportive environment is especially important to us, particularly for those exploring adult orthodontics.

We're truly sorry to hear about your experience at reception. Please rest assured that your feedback has been taken seriously and will be shared with the relevant team.

Rated 5 out of 5 stars

What an absolutely delightful team of…

What an absolutely delightful team of people! From receptionists to dental assistants and Orthodontists themselves. My daughter who was very nervous attended Orthodontics For You (Solihull) on 11/06/24 after being referred by our dentist for advice on treatment. Dr Mark Forty was amazing and made her feel 10ft tall during the consultation with his wonderful patient manner. We received an honest, transparent opinion for the best treatment plan for my daughter and I felt so reassured after the visit. Huge thank you to Dr Mark Forty and the team :)

June 11, 2024
Unprompted review
Orthodontics for you logo

Reply from Orthodontics for you

Thank you so much for your wonderful review! We’re delighted to hear your experience at Orthodontics For You in Solihull was such a positive one – especially for your daughter.

It’s completely natural to feel a little nervous before an orthodontic consultation, but we’re thrilled to know that Dr Forty’s kind and reassuring approach made such a difference. We take great pride in offering honest, transparent advice tailored to each individual, and your feedback truly means a lot to the whole team.

Rated 2 out of 5 stars

Poor reception Staff

Like Anthony below, I had a similar experience. I tried to contact them to book braces privately I may add. Nobody answered, So I left a voicemail and nobody got back to me. Tried them again a day later and nobody has got back to me still.

July 25, 2022
Unprompted review
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Reply from Orthodontics for you

Thank you for your feedback - we're genuinely sorry to hear about your experience trying to reach us. This is far from the standard we aim to deliver for patients seeking private braces and we completely understand your frustration.

Although some time has passed since your review, we want to assure you that we've taken steps to improve our communication processes and customer service across both our Solihul and Bromsgrove practices. Feedback like yours has helped shape those improvements, and for that, we’re genuinely grateful.

We’re sorry we didn’t meet your expectations back then, but we hope you’ve since found the care you were looking for.

Rated 5 out of 5 stars

Solihull

Very nice and helpful people here.

October 20, 2018
Unprompted review
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Reply from Orthodontics for you

Thanks so much! We’re glad you had a great experience – our team’s always here to help with a smile! 😊

Rated 2 out of 5 stars

Othodontics For You (Bromsgrove)

Bromsgrove clinic.
Phoned mid-morning and had to leave a message on their answering machine, contact details given. No reply by mid-afternoon so called again, this time spoke with receptionist. Discussed my case and again gave my contact details, was advised I would receive a call in a few days to arrange an consultation appointment. After not receiving any return call for a week I called them again. They had no records of my contact. Was offered an an appointment in over 4 weeks, or alternatively earlier at another branch further way. Advised them I would be looking elsewhere. Next day I received a call from their other branch. Looking elsewhere.

August 2, 2017
Unprompted review
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Reply from Orthodontics for you

Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you faced when trying to arrange a consultation at our Bromsgrove clinic. This is not the level of service we aim to provide and we completely understand your frustration.

It’s clear that there was a breakdown in communication and we apologise for the inconvenience and lack of follow-up. We’re actively reviewing our processes to ensure this doesn’t happen in future, and your feedback is a valuable part of that improvement.

We’re sorry to have missed the opportunity to support you and wish you all the best in finding the care that’s right for you.

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