Oscar & Hooch Reviews 1,271

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality and stylish appearance of the products, particularly collars and leads, which are often described as soft, comfortable, and durable. Customers appreciate the quick delivery, excellent service, and the personal touches like handwritten notes and beautiful packaging. Many highlight the longevity of the items, with some lasting for years, and the ease of washing them. However, some people mentioned issues with certain product designs, such as raised stitches on collars breaking or harness straps loosening during walks, requiring frequent adjustments. A few also expressed a desire for more color options in specific product ranges and matching harnesses for all lines.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising products as well-made, durable, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, wonderful, and splendid.... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a collar for our dog, Jasper. Always buy Oscar and Hooch collars and training leads, such good quality, durable and easy to wash. Looks great on our dog - smart and classy. Excellent company... See more

Company replied

Rated 5 out of 5 stars

Best Martingdale collar for escape artists. Have two Podenco-cross dogs, both with strong prey drives. One is a lurcher with very long neck, one is half English bull terrier with a mega strong neck an... See more

Company replied

Rated 5 out of 5 stars

Second time ordering, this time a lead. Quick delivery,the products are excellent quality and a hand written message thanking you for being a returning customer is a lovely touch. Would love their ran... See more

Company replied

Rated 5 out of 5 stars

I have arthritic thumbs and find plastic snap fasteners difficult to use, so I was looking for a practical, everyday collar with a buckle fastening. This one fits the bill exactly and also looks ver... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Oscar & Hooch is a British company specializing in luxury dog accessories, including collars, leads, and harnesses, all handmade in the UK with a focus on style, comfort, and durability. Founded in 2012 and based in Somerset UK, they use the finest quality materials such as tweed, ultra-soft velvets, and hardwearing suedette to create practical yet fashionable products designed to withstand everyday wear and washing. The brand is committed to ethical and sustainable practices, with an Eco SoftFit range featuring recycled fabrics and super-strong side release buckles. Oscar & Hooch offers a wide range of sizes and styles to suit all dog breeds, with detailed sizing guides and helpful blog content to assist customers in choosing the perfect fit. Their products are available worldwide through their online store. Oscar & Hooch combines British craftsmanship, luxury materials, and a passion for dogs to deliver stylish, durable, and ethically made dog accessories for discerning pet owners.

Our shipping promise

Free shipping on all orders over £25

Delivery with 48 hours of ordering and next day delivery available for orders placed by 1pm.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality dog collar

I bought a beautiful blue leather collar for my dog, Mazey. I’m impressed with the quality and my dog loves her smart new collar.
I had a little problem with my order and Customer Services were absolutely fantastic and helped me sort it out quickly

April 13, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Sophia. Very pleased we could sort things out for you and delighted you and Mazey like the collar ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Fantastic collars and service!

Fantastic products. Comfortable and durable. Have just purchased a larger collar now our puppy Walter has grown out of his first small collar. Great service from the team and a fab UK business to support 🐶

April 12, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Charlotte. And thank you for coming back to us for Walter's next collar! Delighted you like what we do ☺️. Best Wishes. Elaine

Rated 5 out of 5 stars

Great quality

Great quality, colours & service. Highly recommended

April 7, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Andrea. Glad you like what we do and thank you for any recommendations you make ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Beautifully made collars

Beautifully made collars, They combine strength with softness and comfort for your dog. Available in a huge array of fantastic colours too.

March 10, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Joanne! Glad you like what we do ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Beautifully made dog collar from fantastic British company

In Oscar and Hooch I have found a very well made dog collar for my 7 month old Labrador puppy. Been looking for a while only to find cheap looking, garish, heavy etc.. collars and was so pleased that the Oscar and Hooch Eco SoftFit collar is beautifully made, robust whilst remaining aesthetically appealing with delicate stitching and quality chrome clip. This is unlike other collars which, for the length needed, were very heavy and cumbersome and generally quite garish with bones /flowers and other such decorations that are not befitting of a sophisticated Chocolate Labrador. The collar is lightweight but strong, in a range of lovely muted colours (we chose Forest green). The medium size fits very well, with growing room and I'm hoping this is the last collar we will buy for her.

Oh, and delivery was really quick (and free!) via Royal Mail, arrived sooner than expected. Wonderful service and a great product. Thank you.

March 30, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thank you for your lovely review Lucy! Glad you and Ivy 🐶 like what we do ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great products. Elaine is so helpful, and my pup loves his new collar!

March 24, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Emma! Glad you like what we do ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Great Products

Great products & well made by hand in UK
The collars are robust but super comfy (Digby the Boston Terrier thinks so!) & lovely colour choice.
Would not buy any other make, thank you Oscar & Hooch & Elaine for great service.

March 23, 2026
Unprompted review
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Sarah! Glad you and Digby like what we do ☺️ And thank you for coming back to us! best Wishes. Elaine

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Quality collars. Have 5 or 6 now - gathered over the years. They wash well and last ages. Always look so smart and are comfortable too.

March 17, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thank you for your review Sally! And for being a loyal customer and coming back to us again and again ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

They get it right, right?

After a wee struggle with the website, this old fart had to go all “old school” and contact the vendor by email.
And they quickly found a way to make it all work for me. Yes, they got it right and I’m proper happy with the product.

March 17, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Richard! Glad to get you sorted out! And glad you like what we do ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Fab dog collar as described .

Fab dog collar as described .. beautifully wrapped with a personal thank you message .. arrived v quickly too.. so thank you xx

March 16, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Julia. Glad you like what we do ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Customer service is exceptional.

I had a peculiar experience with the website (possibly “old person error” or “old computer confusion “) but I spotted their email address, contacted them directly and the problem was sorted quickly and cleverly by the lovely Elaine.
Very pleased.

March 16, 2026
Unprompted review
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Richard. Glad to get you sorted in the end ☺️. Best Wishes. Elaine

Rated 5 out of 5 stars

Lovely collar and perfect fit

Lovely collar which fits my spaniel perfectly. It was delivered quickly and packaged really well.

March 10, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Alice. Glad you like what we do ☺️ Best Wishes. Elaine

Rated 4 out of 5 stars

Love the collars BUT

Love love love the signature collars, the only problem is the raised stitches, which often break & unpick, that spoils the aesthetic. Suppose it encourages some of us (me) to repurchase!

March 10, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Louise. Always come to us if you have a problem. It may just be wear and tear but if it's a fault we'll sort it for you. Thanks for liking what we do and coming back to us ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

We have had numerous collars and leads…

We have had numerous collars and leads from Oscar and Hooch, the quality is excellent and they are very stylish - I love the orange lead that we have for our black lab - I think she likes it too.

February 9, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Paul. And for coming back to us ☺️ Glad the orange lead is being enjoyed by both users! 🐶 Best wishes. Elaine

Rated 5 out of 5 stars

Quality products

We purchased two harnesses for our two small dogs. The quality of the products is evident as soon as you unpack it, very well made with quality materials. Initially we found the harness a little difficult to adjust but it was a minor blip that we soon addressed. The harnesses were delivered extremely quickly, the next day after placing our order and they were beautifully packed. We have no hesitation in recommending this company especially as the products are made in the UK.

March 4, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks so much for your review Ann & Steve. Delighted that you like what we do and thank you for any recommendations! Best Wishes. Elaine ☺️

Rated 5 out of 5 stars

Fantastic company, fantastic products.

I recently bought two collar-and-lead sets from Oscar & Hooch. They were despatched quickly and were beautifully packaged. The items are of the highest quality; they are beautifully made and that materials used are first rate: incredibly comfortable in the hand and - as I know from previous experience - incredibly robust and hard-wearing.

I chose one set to keep and returned the other. The returns process was straightforward and customer service was efficient and courteous.

March 2, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your Sarah! And thanks for coming back to us ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

This is the third purchase from Oscar &…

This is the third purchase from Oscar & Hooch. The collar is good quality, washable and has a strong clip clasp. Delivery was as promised and communication very good.

March 2, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Fiona! And for coming back to us again ☺️ Best Wishes. Elaine

Rated 5 out of 5 stars

Brilliant website

I purchased 2 collars for my dog - great selection.

March 2, 2026
Oscar & Hooch logo

Reply from Oscar & Hooch

Thanks for your review Melanie. And for liking what we do ☺️ Best Wishes. Elaine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look