OSMO Roboclean Window Cleaner. I purchased and successfully used this product once. I discovered a day later that the company sent me a discontinued model which did not have all the parts and feature... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I returned the product as it did not work. The after sales service was excellent and the full refund ( minus the shipping cost ) was arranged.
The response I received was fast, though I assume the content was expected as there was no mention of a mistake being made.
I brought this vacuum because like most people I saw it advertised on social media! It took 6 weeks to arrive and when it did I was shocked by the size of it! I actually asked the delivery driver i... See more
2.3
Poor
309 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Cancellation of an order
It made my experience with you very satisfying and I also found your attitude towards me when I wanted to cancel my order very pleasant. Perhaps I cancelled my order through no fault of yours but I would still recommend your service.
November 29, 2025
Unprompted review
Fast and efficient customer service
Fast and efficient customer service
November 29, 2025
Unprompted review
Good value & good service
Product represents v good value. Customer Service very easy to deal with.
November 29, 2025
Unprompted review
Good, but could be better.
The instruktions provided were not up to date.
However the support I got helped.
November 29, 2025
Unprompted review
High level customer service.
Response from Customer Care specialist Karylle was quick and straightforward. Explained carefully how to proceed with return in the right way.
November 28, 2025
Unprompted review
Complete Satisfaction
I have had a number of your staff contact me in response to my initial inquiry & also provide me with updates as to the progress of my order.
Fast, efficient, pleasant & professional & everything a good organisation seeks to achieve.
Well done to all!
John
November 28, 2025
Unprompted review
An excellent automotive windscreen camera…
The quality of the images taken by the dash cam are far better than I was expecting and so far the dashcam is working faultlessly.
It is also good that the unit came with two windscreen mounting options and I am using the suction cup one as I found it more suitable adjustment wise to suit the curve in my car's windscreen.
November 29, 2025
Unprompted review
Thank you for the help
Thank you for the help, it has clarified my problem or where my camera is.
November 28, 2025
Unprompted review
Surprise reply to my email late at night.
I had made an order from Osmo on November 14th and the company said it could take 14-15 days for my order to arrive then I seem to be reading about fraud and scams. I began to worry if that had happen to me as I hadn't received any text or email from them. It was well passed 10 pm and I thought I will send an email to ask when were they going to send my order and hoped I would get a reply in the morning but as I was going to bed I always check my desk top before closing down for the night. Too my surprise there was an email from Osmo answering my email and re assuring me that my order was in hand. The orders had been overwhelming which had made the deliveries delayed. I couldn't believe I had an answer from them at such a late time at night. I thought what great service they had. I am now waiting to hear the delivery date for my order
November 28, 2025
Unprompted review
Quick to respond and solved my problem…
Quick to respond and solved my problem fast. First class customer service
November 28, 2025
Unprompted review
And honest answer but more than the two…
And honest answer but more than the two minutes to return mail, so they must be busy
November 28, 2025
Unprompted review
Cindy was most helpful
Cindy was most helpful, she answered all my questions. Happy about my impending delivery. Many thanks Cyril
November 27, 2025
Unprompted review
Well i haven't tried the product yet so…
Well i haven't tried the product yet so i CANT give it a 5… YET.
But customer service was very prompt and polite and helped me threw my concern rather quickly. Thank you OSMO
November 28, 2025
Unprompted review
Very easy and resolved my question very…
Very easy and resolved my question very quickly
November 28, 2025
Unprompted review
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