Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more
OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more
Company details
Written by the company
OTB Hair & Beauty
Contact info
Unit 9, The Arena, Mollison Avenue, Enfield, EN3 7NL, London, United Kingdom
- info@otbhair.com
- www.otbhair.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I love getting my hair products from…
I love getting my hair products from this company, they are so quick and with a variety of colours quick delivery too
June 10, 2026
Good products and fast delivery
The delivery was exceptionally fast and everything was as expected. I will order again from this website.
June 8, 2026
Great shsmpoo / Conditioner …
Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting .
Love these products, you only need small amount ,smells lovely, hair in great condition now ,best of all lowlights last 😀 Definitely recommend product and seller .Jane .
June 8, 2026
Always fast delivery and genuine product
June 5, 2026
Thank you for a very good product
Thank you for a very good product, fast delivery, I recommend it.
June 3, 2026
Colour not as shown
Colour not as shown. Dye leached out very quickly and colour turned ginger.
June 2, 2026
Reply from OTB Hair
Dear Lorna,
Thank you for your feedback.
We are sorry to hear that you have experienced an issue with the product. After checking our system, we were unable to locate any previous enquiry linked to your name or order details.
Please contact our customer service team at info@otbhair.com with your order number, and we will be happy to investigate this matter further and assist you.
Kind regards,
OTB Team
Misleading FB advert saying “Free…
Misleading FB advert saying “Free delivery”, then charge and refuse to refund postage
June 9, 2026
Reply from OTB Hair
Dear Angi,
Thank you for your feedback. We are sorry to hear that there has been a misunderstanding regarding our free delivery option.
Please note that we offer free delivery on orders over £30, as stated on our website. We kindly ask that you review the emails sent by our customer service team, which explain the details of your case and the delivery policy.
We appreciate your feedback and value every customer's experience, as it helps us improve our service.
Kind regards,
OTB Team
I bought this hair dye for my…
I bought this hair dye for my granddaughter and she loves it im sure i will be ordering more soon
June 1, 2026
I can't say no!
Prices are amazing at times..I can't say no! Sometimes even a free gift - What's not to like?! Then there's the fab service, keeping me informed all the way to delivery. Regular emails make sure I don't miss out.
June 9, 2026
Easy to order
Easy to order, good communication, arrived on time. Great price! What more could you want!
Would recommend and use again.
May 26, 2026
Product was good
Product was good, but customer service is awful, no replies, nothing at all
June 10, 2026
Reply from OTB Hair
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.
We have reviewed our records but have been unable to locate any correspondence from you regarding this matter. To help us investigate and resolve your concerns as quickly as possible, could you please forward any previous emails to info@otbhair.com?
Customer satisfaction is very important to us, and we are committed to finding a prompt resolution. We look forward to hearing from you.
OTB Hair & Beauty Team
Happy with delivery and not long to…
Happy with delivery and not long to wait for parcel to arrive
June 9, 2026
Fast efficient service
Fast efficient service, good availability, reasonable prices and well packed
June 9, 2026
Happy with purchases
Happy with purchases which were a very good price plus delivery was free. Delivered promptly.
June 8, 2026
Despite missing,out the offer code
Despite missing,out the offer code, was given a refund for the difference,much appreciated
Will obviously be using OTBnin the future.
June 8, 2026
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