Well, this is the truth, what really happend:
Dr. Norbert Szűcs sent us an e-mail to info@otherwayholiday.com on 8th May 2019 at 16:30 hrs. with request to stay at our guest house, which is not open yet. I have sen’t him an reply on 8th May 2019 at 16:41 hrs., almost imadiatelly from company e-mail lucie@otherwayholiday.com.
Important note: Dr. Norbert using Gmail, which mark almost all domains as spam and e-mails fall to spam box.
First e-mail from Dr. Norbert Szűcs:
„Dear Atholhu Rrsidence, we are planning our Holiday for next year. We found your lovely Hotel. It's lis really amazing, a little treasure in the Paradise. We were already twice in Maldives but now we would like to go back with our little son. Is your Hotel available for guestes with child too? Our son will be 3 years old when we will go for this holiday. Could you please calculate a price for next year March - 7 nights - for 3 guest and full board meal catering? I know May 2020 is far but if you can iform us about the approximate price in can be a big help to us to create a holiday plan. Thank you for your asvwer. Best regards, Dr Norbert Szucs“
Answer from other way holiday:
„Dear Dr. Norbert, thank you very much for your request and an interest to stay with us at our little paradise. We don’t know yet date of the opening or Atholhu Residence. It should be in the end of this year but not 100% sure. It’s difficult to build something in Maldives. We will be having children restrictions as well, coz we will have pool. Anyways, if you would like to offer another place, we can. We have travel agency and we are tour operator as well and we can book for you another nice hotels or islands at inhabited local islands or resorts in Maldives. All depend on your budget. Have a great day Lucie Mohelnikova (General Manager | Sales & Marketing)“
There was not any feedback from Dr. Norbert until late night on 14th Mary 2019, when he sent me an e-mail to info@otherwayholday.com without greetings, which I have seen a bit arrogant and rude.
E-mail from Dr. Norbert, which I recived on 14th May 2019 at 23:52 hrs.
„Can I get any answer????“
On my mind came, he is angry, because my reply fall to his Gmail spam box and he didn't seen it, so I decided to answer from Gmail, which is really not professional. We use company e-mails. I also resent my e-mail from 8th May 2019, my first reply.
My reply on 15th May 2019 at 6:18 hrs.
„Dear Norbert, I have sent you reply the same day, you sent request. We are very responssible company. I am sorry, but it’s not my problem, that you are Gmail user and that Gmail mark almost all other domains than gmail as spam. First Check your spam box and after urge please. Bellow is the reply from the e-mail I have sent on 8th May from our official e-mail with domain to which you sent an e-mail and it was otherwayholiday.com. Now I am sending you email from domain gmail, which is unprofessional! Have a nice day, Lucie“
The e-mail correspondence is now on Gmail.
E-mail from Dr. Norbert on 15th May 2019 at 9:16 hrs.
„Dear Lucie, Are you responsibble company? Are you jokeing how can you write it to one customer: "it is not your problem. " Do you know What is your problem?: That you customer care skills are on poor level. Thank you that you h highlighted that your company is on poor level and it is not professional. I will forvard it and your poor skills and arrogant style to tripadvisor, booking and trustpilot too I am sure they are interesting for it. Congrat and well done. As you said check your skill and after urge please. Oh and I checked now that you are a general manager oh my God... You are a joke. Do not replay back thank you, Dr Norbert Szucs“
My answer on 15th May 2019 at 9:17 hrs.
„Dear Norbert, thank you very much for your answer. Well, I did my work well. The problem is Gmail, not me. We are on the market many years and we have 100% costumers feedback and many repeaters. If we will not be responsible comapany, people will not travel with us and we will not be recieving many proposals from media for cooperation. I am general manager and owner of the company and guest house and I do my work well. Please, blame Gmail, not me. We are not open yet and it’s mean, we are not listed anywhere for our guest house. With arogant e-mail you came first. I replied to you very nicely on first e-mail but it was not my mistake you didn’t recived it. You send me arogant e-mail first and I just answered, that it’s not my problem, that my e-mail fall to the spam box. And it’s seriously not my problem. You should check your spam box. Have a nice day, Lucie“
The answer from Dr. Norbert was this review at Trustpilot, which is new for us and we didn’t know it until today. After I recived e-mail from Trustpilot I went to check what is going on. Made an account and start to write this respond for Dr. Norbert not irrelevant review.
E-mail from Dr. Norbert on 15th May 2019 at 9:09 hrs.
„Welcome on the Trustpilot. Well done„
E-mail from Dr. Norbert on 15th May 2019 at 9:23 hrs.
"Check the Truspilot and it is you problem.... You are arrogant and you informed that your skills are poor. Please read it again do not send any answer for this. I am happy that you think that you are a great manager with strong customer care skills :)“
E-mail from Dr. Norbert on 15th May 2019 at 9:32 hrs.
„Where is my arrgonat email? Is it: Can I get any answer? OMG i did not receive any answer and I asked for it. I did not write any arrogant thing. I don know What is your problem but Im sure the problem is in your site....“
Dr. Norbert sent more e-mails but I think it's not needfull to publish more...
What I will say for all this e-mail is: It is really not my problem, that Gmail mark almost every e-mail as spam. I have done my work well. I tried to explain it to Dr. Norbert, which took my respond about Gmail bit personal. I am from Czech Republic and as you can see, my english is not so perfect and correct as should be. Our customers are usually from Czech Republic and Slovakia and the language with other nationality can be sometimes problem. My answer about Gmail maybe can see some poeple as unprofessional and arogant but I don’t see there anything bad. I just said what is truth and right now fight for my rights becasue I haven’t done anything bad and all this came because of Gmail.
The answer was written by me, Lucie Mohelnikova, General Manager, Founder and Owner of the „other way holiday“ – travel agency & tour operator specialized for traveling to Maldives, where I partly live from 2009 and luxury guest house „Atholhu Residence“ at Fehendhoo in Maldives. We know what we do and our normal customers as well...
