Item was ordered and arrived fine. Unfortunately it was too big. This is now a challenge with Otrium since you pay postage both ways. I'm a big fan of Otrium but will make sure I am 100% sure befor... See more
Company replied
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Review summary
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Based on these reviews
My order arrived very quickly. However, the item is too big for me and the fabric is a bit scratchy. I returned my order a week ago, but I haven’t received any acknowledgement from Otrium yet.
Company replied
The items were sent very quickly and arrived safely. The sweatshirt was not as I expected and very lightweight and probably not the quality I expected, however not bad enough to return.
Company replied
Excellent service. Items were clearly described on the website (including helpfully stating that sizing on the boots was smaller than usual) The order was dispatched the next day and arrived two days... See more
Company replied
3.0
Average
4K reviews
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Recommended
Came across the site when I was searching for trainers online. Great prices and I ended up buying a couple of dresses too. Will be shopping there again.
May 17, 2023
Unprompted review
Reply from Otrium
Hi ,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping again.
Kind regards,
Team Otrium
Great online shopping at great prices
Great online shopping at great prices, delivered swiftly.
June 2, 2023
Unprompted review
Reply from Otrium
Hi Ranjit,
Thank you for your review. We're glad you were able to benefit from the great deals we offer!
Kind regards,
Team Otrium
was very pleased with my purchase and…
was very pleased with my purchase and super fast delivery, I did not need to return my item so cannot comment on that process
May 1, 2023
Unprompted review
Reply from Otrium
Hi Elaine,
Thank you for your review. We're glad you had a great shopping experience from start to finish.
Kind regards,
Team Otrium
Great quality clothes at great prices
Great quality clothes at great prices. Do pay postage but when you get great deals anyway it’s worth it!
June 1, 2023
Unprompted review
Reply from Otrium
Hi Louise,
Thank you for your review. We're glad you were able to benefit from the great deals we offer!
Kind regards,
Team Otrium
I love buying from these guys
I love buying from these guys. I live in Paige jeans and they always have such great offers on hand
Brilliant shopping experience and so quick to refund returns love your customer service it’s great and makes you want to buy again and I’ve got several friends hooked on you lol they love it to
May 1, 2023
Unprompted review
Reply from Otrium
Hi Christie,
Thank you for your review. We're glad to read that you had a great shopping experience with us! We can't wait to see you and your referrals shopping again.
Kind regards,
Team Otrium
Good experience
May 16, 2023
Unprompted review
Reply from Otrium
Hi Mekh,
Thank you for your review. We're glad you had a good shopping experience with us.
Kind regards,
Team Otrium
Beware shipping and return charges - extortionate
Otrium have a few decent deals but be very wary about the shipping and return costs ( £6.95) . Think I’ll be giving them a wide berth in the future
May 20, 2023
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We're glad to read you were able to enjoy our deals and prices. Information regarding our shipping and returns costs can always be found on our Help Centre.
Kind regards,
Team Otrium
You cannot beat getting a bargain in…
You cannot beat getting a bargain in designer gear absolutely fantastic website and the prices are fab
May 27, 2023
Unprompted review
Reply from Otrium
Hi Lawrence,
Thank you for your review. We're glad you were able to benefit from the great deals we offer!
Kind regards,
Team Otrium
Quick delivery
Quick delivery, well packaged, good communication, fair prices
May 4, 2023
Unprompted review
Reply from Otrium
Hi Jason,
Thank you for your review. We're glad you had a great shopping experience with us.
Kind regards,
Team Otrium
I had come across Otrium and could not…
I had come across Otrium and could not believe the prices. I almost felt like it was too good to be true, but I finally relented and placed an order. I was then shocked at how quickly it arrived and how well the contents were wrapped. A gem of a website - I have been singing its praised to all.
May 10, 2023
Unprompted review
Reply from Otrium
Hi Jaffer,
Thank you for your review. We're glad you were able to benefit from the deals we offer and had a great overall shopping experience! We can't wait to see you shopping again.
Kind regards,
Team Otrium
Reply from Otrium
Hi Xavier,
Thank you for your review. We're glad you were able to benefit from the great deals and services that we offer!
Kind regards,
Team Otrium
Excellent company
Excellent company! Received my order on time and it was perfect. Thank you Otrium
May 1, 2023
Unprompted review
Reply from Otrium
Hi Nina,
Thank you for your review. We're glad you were able toenjoy your new purchase, we can't wait to see you shop with us again.
Kind regards,
Team Otrium
I would give 6 stars if I could
Always fabulous customer service. Quick replies to any enquiries I’ve had, quick deliveries and very attractive prices for good quality products. Otrium you are amazing!
April 24, 2023
Unprompted review
Reply from Otrium
Hi Joanna,
Thank you for your review. We're glad you were able to benefit from the great deals we offer! If you ever have any further queries, please feel free to reach out to our Customer Service team.
Kind regards,
Team Otrium
Brilliant service and fabulous dresses
I came across this website by accident when googling for a designer dress to wear at my daughters wedding in July. I had sent for loads of dresses from various sites and all were returned - I just couldn't find the 'right' one.
There was loads to choose from on Otrium and I was spoilt for choice.
I ordered 4 dresses. I was a little apprehensive as to what the service would be like and the quality of the dresses etc as I was new to the site.
It was amazing - I ordered the items on Friday and they were dispatched that same day and delivered the following day (yesterday), all neatly packed in a cardboard box.
The dresses were amazing and I'm keeping all 4 - they were just too nice and SUCH a good price I couldn't bring myself to send any of them back.
The dress I'm going to wear for the wedding is a genuine designer dress - its on the designers website at about 4 times the price I paid.
Will definitely be ordering from here again.
May 20, 2023
Unprompted review
Reply from Otrium
Hi Helen,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
Thumbs up
I've ordered a few things from this company and received great service. I would recommend because there are some great deals available
May 3, 2023
Unprompted review
Reply from Otrium
Hi Jo,
Thank you for your review. We're glad to read that you have been able to find multiple great deals!
Kind regards,
Team Otrium
Excellent customer service and great…
Excellent customer service and great product.
The customer service alone makes them worthwhile. Nothing to complain about.
May 8, 2023
Unprompted review
Reply from Otrium
Hi Jordan,
Thank you for your review. We're glad you were able to benefit from the great selection we offer. If you have any further queries, please don't hesitate to reach out to our Customer Service team.
Kind regards,
Team Otrium
Optimum service from Optrium…
Have ordered several items from Optrium and never been disaopointed.
Good discounts, great range and choice of products, decent communication, speedy delivery and well packed.
What's not to like. 😁 👍
May 2, 2023
Unprompted review
Reply from Otrium
Hi Doug,
Thank you for your review. We're glad to read that you have been able to find multiple great deals on our site! We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
Genuine items at great prices
Genuine items, great prices, super fast postage and well packaged. Refer a friend rewards too 5*
May 17, 2023
Unprompted review
Reply from Otrium
Hi there,
Thank you for your review. We're glad to read that you have been able to find some great deals! We can't wait to see you and your referrals shopping with us again.
Kind regards,
Team Otrium
Quick delivery and easy returns
Quick delivery and easy returns. Thank you
May 15, 2023
Unprompted review
Reply from Otrium
Hi Anna,
Thank you for your review. We're glad you were able to benefit from the great deals and service that we provide.
Kind regards,
Team Otrium
Shopping made simple
Excellent customer support, numerous top name brands at affordable prices. A fabulous experience
April 29, 2023
Unprompted review
Reply from Otrium
Hi Diane,
Thank you for your review. We're glad to read that you had a fabulous shopping experience all around!
Kind regards,
Team Otrium
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