We have always used OtterBox on our phones. Ever since OtterBox produced the first phone protection we have trusted and used OtterBox to keep our phones safe from drops or rough use damages. There's n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
delivery of order was right on time so I was able to protect my new phone from the start. additionally, the quality and fit of the case were top notch. I had a little trouble understanding installat... See more
My charging port cover ( defender otterbkx case ) broke off and then plastic piece inside the case by the AI button broke off and submitted couple photos and got approved for the replacement but - pa... See more
I’ve been buying Lifeproof cases for probably about at least ten years or more. I’ve never had to purchase the extra insurance because the Lifeproof has kept my phones completely safe, saving me money... See more
Company details
We’ve got your back
Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
4.4
Excellent
102K reviews
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Great productsWas happy to find otter boxes with…
Was happy to find otter boxes with great drop protection.
May 15, 2026
Overall great
If its truly a lifetime warranty, it'd be nice to have a pickup location available versus having to pay for shipping everytime i needed a new case.
May 15, 2026
I cannot fit the protective cover on…
I cannot fit the protective cover on the phone yet both you and the phone say it is made for the Galaxy 22. I intend to take it to the Verizon store in town. They recommended I get one on line because they only carried the latest cases. I hope they can make it fit - maybe can stretch the plastic which is really stiff..
May 14, 2026
It did not come with screen cover with…
It did not come with screen cover with others. I will have returned it but my son says he wants it for his phone . I have to look for another brand
May 14, 2026
Excellent service and standing behind…
Excellent service and standing behind their products with the warranty , fast response, great quality and prices .
May 15, 2026
They stand behind there products a rare…
They stand behind there products a rare find these days
May 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The replacement arrived and STINKS
The replacement arrived and STINKS. I don’t know what the smell is from but it smells awful. Wiped it down with a disinfecting wipe and two days later it still stinks.
May 15, 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Still waiting to even see any movement…
Still waiting to even see any movement for over 7 days.
May 15, 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your order. Please reach out to us via chat, and we are happy to help with this situation!
Great case!
Great case! Literally the best fitting case I've ever had. Price was reasonable and it was delivered super fast.
May 15, 2026
I was not aware my phone case had a…
I was not aware my phone case had a lifetime warranty. I’m beyond happy to find out my case has a lifetime warranty. Outer box is the only brand I use. Thank you
May 14, 2026
Overall Great Experience
OtterBox has always been a solid company. I have always had an otterbox and so has my sons. Great product.
May 14, 2026
You sent me the wrong size
You sent me the wrong size. I needed the holster for an iPhone 17 Pro Max
May 15, 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this!
Top-Notch Expierence. I love Otterbox
The process was quick and easy.
Otterbox stands behind their product and I am very happy with the interaction.
May 15, 2026
We have always used OtterBox on our…
We have always used OtterBox on our phones. Ever since OtterBox produced the first phone protection we have trusted and used OtterBox to keep our phones safe from drops or rough use damages. There's no reason for us to look at other products. Always great protection with OtterBox!
May 12, 2026
Reply from OtterBox
We’re so sorry to hear about the trouble with your order! Please reach out to us via chat, and we are happy to help with this!
Service an website were straightforward…
Service an website were straightforward and product was as described.
September 22, 2025
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