Banner for OTTO Work Force

OTTO Work Force Reviews 

508
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(508)

469 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It has been a while since I started…

It has been a while since I started working for otto work force at danish crown and It's amazing like the staff are welcoming . Everyone is humble and tries to help the new ones.

July 30, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Haben,

Thank you for sharing your experience! 🌟 It's lovely to hear that you felt welcome from the start and that the support from the people around you has made a difference. Having colleagues who are ready to help can make all the difference when settling into a new workplace. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Amezing people

Amezing people, good colective, easy job, for second and the third shift food via day, I think, I have the best work in my life.

July 30, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Niko,

What a wonderful review, thank you! ✨ It's great to hear that you're enjoying your experience so much and that you feel comfortable in your workplace. Knowing that you see this as the best job you've had means a lot to us. 🙌

Kind regards,
Team OTTO

Rated 4 out of 5 stars

They try to solve problems which may…

They try to solve problems which may occur during our stay but sometimes the communication is not so effective.

July 30, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Katarina,

Thank you for sharing your feedback. 😊 We're glad to hear that our team is there to help when needed. We also appreciate your note about communication, as input like this helps us keep improving.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Easy life

Easy life. Good services

July 30, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Andrei,

Thank you for your review! We're happy to hear everything is going smoothly for you and that you're satisfied with our service. 💙 Wishing you all the best and continued success!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Comunicate everything,every problem or mistake.You can't be helped if you don't say anything

I like how easy it is to find a good workplace as long as you communicate and help them understand what you can do for work,the housing is very easy and comfortable and since I am a little antisocial I got help finding a single room at my location

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Stefan,

Thank you for sharing your experience! We're happy to hear that open communication has helped make your journey with OTTO a positive one.
We appreciate your trust and wish you all the best in your work and stay with us 😊

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Stay away from this company

Stay away from this company. They have no respect for the people who work for them. We were placed in accommodation with rats, which is completely unacceptable and a serious health risk. Instead of fixing the problem, they expected us to accept those conditions.

On top of that, they gave us bicycles and expected us to travel 15–16 km every day, as if that were a reasonable solution. They make promises before you arrive, but the reality is completely different.

This was the worst working experience I have ever had. If this is how they treat their employees, it says everything about their standards. Don’t waste your time, don’t trust their promises, and don’t expect to be treated with respect. I would never recommend Otto to anyone.

July 22, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Andra,

Thank you for taking the time to share your experience. We're sorry to read that your stay with OTTO did not meet your expectations.

We encourage our employees to report any issues they experience, so they can be reviewed and addressed through the appropriate channels. Feedback like yours helps us continue improving our services and processes.

Thank you again for sharing your thoughts.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

This works for those with muscle…

This works for those with muscle structure, not for ordinary people.

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Mohammad,

Thank you for sharing your experience. Different jobs can have different physical requirements, and we appreciate your feedback on this. We continuously work to match people with positions that suit their skills and preferences.

Kind regards,
Team OTTO

Rated 3 out of 5 stars

A bad experience is also experience.

Otto taught me that it's important to have a calm head, even when everything goes wrong. When you work with Otto, it's all about luck. Sometimes you get great accommodation for little money and sometimes the opposite... Agencies generally rob their employees of a lot of money. But that's life. Otto employs several thousand employees, so I'm not surprised about that.

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your honest experience. We understand that not every situation turns out the way someone hopes, and experiences can differ from person to person. We appreciate you taking the time to reflect on your journey with us, and your feedback helps us keep improving the support and services we provide.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Recommended

I really recommend this company if you are willing to start working somewhere :)

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Erwin,

Thank you for your recommendation! We're happy to hear you had a positive experience with OTTO. We wish you all the best in your career journey. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Properly managing all procedure and…

Properly managing all procedure and answering questions.

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Laszlo,

Thank you for your feedback. We're glad to hear you appreciate our support and communication. 😊

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience. I would not recommend this company to anyone.

The way my situation was handled showed a complete lack of respect and responsibility. Problems with accommodation, noise, hygiene and living conditions were ignored until the situation became impossible to tolerate. Only after multiple complaints were sent and the issue escalated did people suddenly start looking for solutions.

It should not take a person reaching their breaking point before basic problems are taken seriously.

Communication was poor, support was slow, and the impression I got was that keeping things quiet was more important than actually helping the person affected.

If you are considering working with this company, think carefully and do your own research first. A company is not judged by how it acts when everything is fine, but by how it treats people when there is a serious problem.

July 13, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi George,

Thank you for sharing your experience. We're sorry to hear that your time with OTTO Work Force did not meet your expectations. We understand how important it is to feel listened to when raising concerns, and we regret that this was not your experience.
Your feedback about communication and the handling of your situation is valuable to us and helps us continue improving the way we support our employees.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

The quick response from the 24/7…

The quick response from the 24/7 service is marvelous

July 17, 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Aloysius,

It's great to hear that our 24/7 support service has been there for you when needed. Knowing that our team could assist you quickly is wonderful feedback and something we truly value. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Great comunicación on employees and…

Great comunicación on employees and coordination and all the time try to help with all the problems!

July 16, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi George,

Thank you for sharing your experience. It's great to hear that our team has been able to support you and that you appreciate the cooperation. We always do our best to be there when help is needed. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Otto Workforce

I've been in Netherlands for 9 years now. And to my personal opinion is the best agency I have worked with. Friendly staff, good job offers, really good housing. OTTO made my experience in Netherlands better.

July 14, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Viktoras,

Thank you for sharing your experience and for being part of OTTO. It’s great to hear that our team and accommodation have contributed positively to your time in the Netherlands. Your kind words mean a lot to us and motivate us to keep doing our best every day. 😊

Kind regards,
Team OTTO

Rated 1 out of 5 stars

AVOID

They give you ancient bicycles that must have been picked from the scrapyard and when you tell them that you'd rather just walk to work they forbid you from doing it saying you will be too tired to work if you do that even though it takes far more effort to cycle with their scrap metal. They then make you sign contracts while still in your country giving you the impression that you are getting the job but once you arrive there they take you to another company for an interview where the hiring manager can reject you for any reason and now you just spent money to get there and need to spend even more to get back to your country because you have no job. The accommodations are also horrible and if you happen to go there with family you will be promised by their recruiters that you will be given a double room to live together but once you are there they will house you in separate accommodations with strangers. Overall this was a horrible experience and from now on I am not going to avoid just this agency but Netherlands as a whole because from the experiences of other people I talked with they have way too many scammers and time wasters like this agency.

July 1, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Bună Madalin,

Îți mulțumim că ai împărtășit experiența ta. Ne pare rău să auzim că lucrurile nu au decurs așa cum te așteptai, mai ales în ceea ce privește transportul și procesul de angajare.
Am dori să înțelegem mai bine ce s-a întâmplat pentru a verifica situația mai concret. Dacă ne poți oferi mai multe detalii, ne-ar ajuta mult.

Cu stimă,
Echipa OTTO

Rated 1 out of 5 stars

Insanely disgusting

I went to Bergen op Zoom on 6th of July , Antwerpenstraat, came straight from Latvia, noone greeted, met me when i came, in my 4 years in Netherlands this was THE WORST and most DISGUSTING place ive seen ! When i asked housemates why they dont clean this place, they said they dont care, simple as that, they collect trash inside apartament, Like 100 bottles with soda and alcohol on the balcony and all the apartament, human hair inside bowl for whatever reason, pizza boxes and all the other litter underneath kitchen counter, beds, laundry machine, there was a hole underneath kitchen counter and from that hole mouses came up, on my first day (also my last day cuz i left instantly) there I saw 8 mouses in the house , 5 alive, 3 dead , 1 behind my bed. Im pretty sure these piece of shits from Otto will delete my post cuz they dont want to get their little ratings to be hurt but im just saying what i had to experience, maybe i was extremely unlucky but how in the hell u can do this to a new worker that just came driving 24 hours from his country and noone even meets me there, also i had to wait outside for 3 hours when i came because coordinator and house manager didnt inform that i will be earlier although i texted and called them and informed about this, and little girl with teenage depressed tantrums from Otto emergency number called me rude because i was angry that they want me to clean THEIR MESS In the first day live inside the house with dead and alive mouses.

July 6, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Agris,

Thank you for sharing your experience. We’re really sorry that your arrival didn’t go as planned and that the housing was not in the condition you expected. That’s not the standard we aim for.

We take situations like this seriously, especially when it comes to the condition of accommodation and the way communication is handled on arrival. Your feedback, including the location and timing, helps us to look into this and follow up internally.

Thanks again for reporting this, and we’re sorry that your first impression did not reflect the support we strive to provide.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

They don't care about you AT ALL

Don't recommend unless you are in grave need. The attitude of Andriyana Andonova in NL was the worst experience i ever had with humans. Blackmailing me to sign ("if you don't sign no more open doors with us"), being rude for asking questions ("this is not a hotel" for when i asked if there are towels, sheets etc since i would arrive just one day before and it would be Sunday. "Only you make those questions" as if it matters). That woman should not work with people. I'm pretty sure the agency accepts it because they doesn't care about you, at all

July 6, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Antonia,

thank you for sharing your experience. We’re sorry to read that your contact with our colleague and the way things were handled around the signing process left you with such a negative impression. That’s not how we want our communication to come across.

We take feedback about how our teams interact with people very seriously, as respectful and clear communication should always be the standard. Your comments will be reviewed internally so we can learn from this and improve.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Harrasment and discrimination


The first week of training went all good, information about conditions and my rights were communicated by my trainers and they explained carefully that we employees have the right to request days off especially on those weeks when we are scheduled to work 6 day in a row.
I reached the onsite office, asking for information and support, she claimed that they cannot do anything about that since they expect us to be flexible. First red flag.
I receive the planning for the upcoming three weeks and I see that I am scheduled to work from Monday to Sunday, with only one day off on Wednesday. That week I am scheduled to work three different shifts without a day in between before the nightshift. I came again to the office and asked for this, again they claimed that I must be flexible.

On Monday after the six daywork week, and after my first nightshift, I hurt myself at the workplace due to the nature of the job, its lifting boxes and products that exceed by far the maximum allowed by the law, and their own Labour Agreements (which stands on 10kg on repetitive work).

I called my team leader to quit and leave the workplace since I am In the probation period. They did not let me quit, but sent me on sick leave instead, with all it means. I managed to get an appointment at the hospital with a specialist, and since day 1 they harassed me calling me multiple times per day and gave me written warnings due do my "grey absence".

I just received another phone call from their sick department explaining that my sickness is not accepted, and the law in The Netherlands states to that a company does not accept a sick leave, it has to be processed by the company doctor, which I was never invited. I have the proof that I visited the hospital today and yet the person who contacted me today "kindly" asked me to return to my country.

Otto is that kind of company that treats their employees really bad and punish them when they suffer from the contradictions they apply. I shared in my intake conversation that I wanted to work 5 days max per week and only after the contract is signed they state that their calendar starts on Sunday so they can schedule you 6 times per week.

I find it funny how a company that is built from immigrants have the audacity to feel superior and tell others to go back to their own country when they are the ones bringing people here to work in these conditions and treat them almost like slaves.
They only care for their employees when they are polish, then you come to the office with questions and they speak poor English or Dutch and they look at you like they do not understand, and yet have the arrogance and audacity to tell you these kind of things.

Don't let these people fool you and ALWAYS have your documents, contracts, and agreements in hand because they will find the way around it to sanction you and make what it is in their hands to keep your money, because of course, they also did not pay the first shift I worked for them and this was not written anywhere, they only changed it in the planning once I had worked that week. Its shady, not transparent and exploiting.

This should be audited by the government and I will do what's in my hands to achieve so.

June 29, 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

hi Estefania,

Thank you for taking the time our of your day to make such a long insight into your experience. This is not what we at OTTO are striving for, so we would really like to learn from your experience. Would you be open to get in touch with us? I have sent you an information request for that. Hope to hear from you and wish you a good day. ^Harm. Team OTTO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look