Oud Attar Reviews 

598
•
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the rich and exceptionally long-lasting fragrances, noting the truly unique scents, beautiful packaging, and overall wonderful presentation. Many people also mention that the perfume oils are very easy to apply using the rollerballs and consistently receive numerous compliments from others when worn throughout the entire day. Some people were dissatisfied with unexpected delivery delays, missing parcel tracking updates, and very slow communication from the support team. A few other consumers also noted frustrating issues regarding rude customer service interactions, damaged items upon arrival, and unexpected product size discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting long-lasting scents, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the exquisite, long-lasting scents... See more

Order

Customers had ambiguous experiences with order fulfillment, as while some reviewers praised fast delivery on... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers describe the team as excellent,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fragrances are beautiful, and their claims about how long they last are accurate - my skin doesn't retain scent very well, and applied more than average, 3-4 times a week, a 2mm lasts a month. You... See more

Rated 5 out of 5 stars

Ordered the discovery selection then read the reviews and was a little worried I wouldn't get it. Shouldn't have worried as there was enough email communication and delivery info and didn't wait lo... See more

Rated 5 out of 5 stars

Such lovely perfumes! My sister introduced me to the Oud Attar range after I asked what her gorgeous new perfume was. I now love the Rose Oud & it’s become my favourite scent. I have lots of complim... See more

Rated 5 out of 5 stars

I started with the discovery set which I've purchased 3 times, purely to recognise which scent mixes best with the other (clearly personal preference) THEN I discovered Vanilla, OMG! I love it, it's,... See more


Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier

Information provided by various external sources

Specialists in Oud Perfume Oils which are infused with our signature Oud scent to deliver a true unique aroma.


Contact info

3.7

Average

TrustScore 3.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(598)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Looks like scam

I ordered a Royal Oud oil and a 100ml perfume, but they only smelled like oud with no other noticeable notes. Having used the original Royal Oud and similar products from other brands, I can confidently say this one was nothing like the original or any of the others. I contacted them via Instagram to request a refund. I returned my order as instructed, and they told me the refund would be processed within a week. However, it's been over a week, and I haven’t received any payment—and now they’re not responding to my messages on Instagram.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER IF OUTSIDE OF UK !

DO NOT ORDER IF OUTSIDE OF UK !

I ordered from France and paid a delivery fee at checkout, thinking that would cover the full cost of my order. To my surprise, I was later asked to pay an additional 33% of the order value in customs charges.

At no point during the checkout process was this clearly communicated. The only vague mention of possible customs duties is buried in the FAQ section — not in the cart, not at payment, and not in the confirmation email. That is misleading and unacceptable.

I felt trapped: either pay the extra charge or lose the order. I reluctantly paid, but the experience left me feeling scammed.

If you're ordering from outside the UK, be warned — you'll likely pay far more than what you see at checkout. I sincerely hope the brand improves its transparency, because this is not how international customers should be treated.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Product not legal for import into the EU

I've just been informed by UPS that my order is being abandoned in Spanish Customs, The product doesn't meet European safety standards for application to human skin. It cannot be imported into Europe nor exported out, therefore it cannot be delivered and it cannot be sent back. The company should have been aware of these regulations before attempting to send the package to Spain. I can see no way to get back in touch with the company, nor have they reached out to me.

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

I really love these perfumes

I really love these perfumes. They're slightly different, and all unique, but I've been complimented on them a lot. A bit more delicate, less aggressively 'male' or 'female' but interesting and timeless.

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

No refund. Claiming they never received my return.

Bought a discovery set for a gift but realised the person has it already. So I returned my order, paid for the postage and company is claiming they never received my return. There’s photographic evidence of the parcel being returned by Royal Mail and Royal Mail confirmed this through gps coordinates. Emailed company multiple times, rude customer service. Just a conversation going back and forth saying “we haven’t received your return, We haven't refunded
it. Why should we? What happened?“ “we still haven’t received your return”. All now still haven’t received my refund. Avoid this company, very rude customer service from Erik.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

TitleAvoid this seller- No Refund After Cancellation!


I purchased Oud Attar oil perfume from this seller on 20th March 2025 but cancelled the order within minutes. I received an email confirmation from Shopify stating that my order was cancelled but not refunded. Since then, I have tried multiple times to contact the seller for my refund, but:
• My emails bounce back as “access denied.”
• I filled out the contact form on their website three times with no response.
• There is no phone number to reach them.

Shopify has confirmed my order cancellation, but the seller has refused to process my refund. I have alerted my bank about this incident.

This business appears to be fraudulent. Avoid purchasing from them unless you want to risk losing your money!

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Really Poor Customer Service :(

I’ve been a long time customer since 2023. I’ve purchased oud as a gift with no issues in the past. However, in my recent purchase, I contacted the team for a refund (to which they agreed). I’ve paid for postage and sent the items back but I’ve gotten no update about that package since. I’ve tried to reach out but no one’s given me a helpful response.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

I was back online 2 days later to buy 6 more sets

I bought both the Discovery Set and the Limited Edition set. I had them 2 days before I was back on the website ordering 4 more Discovery sets and 2 more limited edition sets as gifts. I also bought the £5 mystery and this I was expecting to get maybe something that doesn't sell well, I owe Oud Attar an apology, what I got was something that was not in either set but a completely different and absolutely beautiful fragrance, Vanilla Oud! Granted I only really like 2 out of both sets but I'm now planning to start mixing them to see if I can make a new scent that I really like, that way. It's so worth the money even if you only like 1 scent out of all 6 because the others are fine, for every day wear but for special occasions, I know exactly which ones to buy now and not wasted a fortune finding out. This site is a gold mine for perfumes!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Delightful fragrances, quick service

I received my Discovery pack of perfume oils two days after placing the order, very quickly for Scotland, many thanks for the speedy service.
The fragrances are just delightful, the individual samples are quite generous and will last for a few weeks at least. Once I have discovered my signature fragrance, I will buy it in the full size bottle.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Present

Was given some of the oud perfumes as a present.Very disappointed with them.They all smell the same and do not last on the skin

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service, interesting scents

I got the Discovery pack and then some extra Sweet Ouds. Love the tiny roll-on bottles, perfect for travel and last ages. My favourite is Sweet Oud as I like a sweet and feminine fragrance. Also nice is Rose Oud and Vanilla Oud. These can be mixed with a tiny bit of Mastry Oud which is a bit darker and more masculine. Spiced Oud, Royal Oud and Sandal Oud are more masculine scents. I got Sandal Oud as a Mystery gift and it is too masculine, I would never wear it so they said they would swap it for Vanilla Oud as a special favour. Very nice customer service via email. Sweet Oud is my new signature scent!

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Soft, long lasting, exotic

A few years ago in a class I smelled a gorgeous exotic scent emanating softly from a woman next to me. I asked her what it was. She said to was a combination of Rose and Sweet Oud from Oud Attar. I ordered some and swooned at how lovely they were. Later I ordered a variety pack, but for me the Rose and Sweet were the best. A friend from the US came to visit and she tried them and later decided that for her, the Royal was best so I had the pleasure of sending her a bottle. Divine scents and fabulous customer service AND Oud Attar uses Royal Mail instead up of the vile Evri. Very pleased.

February 14, 2025
Unprompted review
Rated 2 out of 5 stars

2ml real- bigger sizes fake

The 2ml oil is the real oil. I bought a 15ml one due to loving the sweet aud smell. Bought a 15ml, very clear it is watered down. Does not move around 'thick' like the 2ml bottle. I feel very duped by the company. They lure you by buying the 2ml, which contains the real oil. The 15ml does not last long, is not as strong and you can see the oil is not the same. Annoyed

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Don't be deterred by size

When the discovery set arrived I was a little surprised at the size of the samples. They are small.
I read on other forums about how well these samples performed so decided to put the size aside.
Please do not let this deter you.
These little vials are oil based, so a little goes an awful long way. They dry quickly, leaving a wonderful dry down that wafts all day.
Instead of a fiddly vial you have to pull the top off and it goes everywhere, these use a roller ball, so you can control how much to apply.
All you need is a little dab behind the ears and on the wrist.
The recipient of the products doesn't normally where aftershaves as he suffers with migraines etc and finds most offensive. However he has enjoyed wearing these. Strong without overbearing but subtle enough for every day. They carry well in a breeze.
He particularly likes the Spiced Oud but I've tried the Sweet Oud (almondy) and Rose Oud.
I can imagine due to the concentration of them, they will last some time.
Also, great to create your own scent by layering different ones.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

5 star fragrance and customer service

I’ve had some issues with the delivery.. but they assisted me the best way they could!
The Spiced Oud smells amazing and I definitely will be buying it again!
Couldn’t be happier! Thank you!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing company ordered the sample pack with a mystery fragrance , they smell lovely but the two that are my favourites are rose oud and leather oud.
Long lasting and smell fantastic , shipped and delivered very promptly
Very happy customer
5 stars will buy again

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with Oud Attar scents

I am very impressed with Oud Attar
The Discovery Collection is superb, though I did find the Limited Collection not quite as strong. Maybe I now have nose overload 😁
Their Customer Service is brilliant. They swapped one of the ones I wanted from the Limited Collection, but when I enquired, they sent the swapped one to me the very same day, FoC.
I totally recommend these Ouds and will be buying a couple of the Discovery Collection for gifts.
I apply mine to my wrist and behind my ears.
I'm hooked 😀
5*+ from me.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Love love love oud attar …

I bought a discovery set and absolutely loved every single one. I’ve recently treated myself to a 15ml oud mastry which I love.Ive never had so many people stop and ask me what is that gorgeous smell. I do lots of layering of scents and my friend loved the smell of me that much she bought her own set. She wasn’t a fan of rose or sweet so gifted them to me 😍

June 7, 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look