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OurRitual Reviews 148

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise and the positive impact they have on relationships, often highlighting their ability to facilitate meaningful conversations and provide effective guidance. Many users find the overall service to be excellent, appreciating its flexible and accessible nature, which makes therapy less intimidating and easier to integrate into busy lives. The app is also consistently noted for its ease of use and helpful content, contributing to a smooth and engaging user experience. However, some people mentioned issues with the pricing structure, finding it to be a poor value for the services received, particularly regarding session length. A few other people also felt that the app could be glitchy and that customer service was sometimes inadequate.

What people talk about most

Staff

People report positive experiences with staff, highlighting their attentiveness, helpfulness, and expertise.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the app's ease of use, informative... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and personal connection with... See more

Application

Customers had positive experiences with the app, finding it informative, easy to use, and helpful for... See more

Price

Users describe ambiguous interactions with price. Many customers found the service to be affordable and a... See more

Based on these reviews

Rated 5 out of 5 stars

After cycling through THREE different therapy options (all disasters btw), OurRitual is the only one we haven't ghosted after a month. The secret? It's actually... manageable? Wild concept!... See more

Rated 5 out of 5 stars

Our sessions have been great and have helped both my wife and I have found Bri to be very helpful in helping us find what works and assist in guiding us toward clear communication and rebuilding trust... See more

Rated 5 out of 5 stars

We downloaded OurRitual because it was affordable and we figured, why not? But it honestly delivered way beyond our expectations. The sessions were deep, thoughtful and most importantly totally doab... See more

Rated 5 out of 5 stars

Beck has been the best thing for our relationship, she challenges us to see each other and grow together and we have come out the other side far better than we ever thought possible in our situation.... See more


Company details

Written by the company

𝐓𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐬𝐰𝐨𝐫𝐤 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩. OurRitual brings together compassionate human support and smart technology to help people build stronger, healthier relationships. We offer a new kind of couples therapy - one that combines expert-led care with AI-powered tools, masterclasses, and skills-based exercises to make support more personalized, proactive and accessible. We're creating a future where relational wellness is part of everyday life - not just something you turn to in crisis.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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Replied to 71% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Transparent pricing and actually helpful

Recently tried OurRitual with my partner and can confidently say it's genuinely effective.

The cost is significantly lower than traditional therapy while still providing access to licensed professionals with expertise in relationship counseling. The flexibility is remarkable - we can participate in sessions together or connect individually when our schedules conflict (which happens frequently).

What impressed me most was their structured methodology. Rather than endless discussion without tangible outcomes, they provide practical tools and assignments between sessions, ensuring you're actively improving your relationship instead of merely discussing issues once weekly.

Their matching system works well, but I recommend requesting a different therapist if your initial match doesn't feel right. We made this change and our new therapist completely transformed our communication patterns.

The two-week refund period allows for risk-free evaluation, which I found reassuring.

For busy couples seeking relationship improvement, this service offers an ideal balance. It's evidence-based, results-oriented, and reasonably priced compared to alternatives.

In summary: More affordable than relationship dissolution and demonstrably effective. Highly recommended.

August 2, 2025
Unprompted review
Rated 4 out of 5 stars

We actually look forward to it

OurRitual made couples therapy so much more accessible and affordable for us. The sessions with our expert have been the highlight they really help us communicate better and work through issues without it feeling overwhelming.

August 13, 2025
Unprompted review
Rated 3 out of 5 stars

Time issue

I think our therapist was great, but they needed to be more direct in telling us our usual time was not going to work out with them. We started our ritual because of the convenience of being virtual and the late time that was offered. We were honest that that was the only time that was going to work and I just wish this wasn’t the review I was making, but it must be said. It’s unprofessional to not give your customers a heads up on things that must be shared. It is also not okay to schedule sessions for a time that the therapist knows the couple will not be able to attend. I would recommend our therapist and our ritual, but please make sure everyone is honest about if the times will work out with both the couple and therapist.

August 17, 2025
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Reply from OurRitual

Thank you for sharing your experience! We're glad you connected with your therapist. We're also sorry about the scheduling miscommunication and know how frustrating that can be. If you'd like to share more, please reach out to customer.support@ourritual.com so we can look into it and support you further.

Rated 5 out of 5 stars

Just what we needed.

We were at a point where communication had almost stopped. OurRitual paired us with someone who really understood our dynamic and after just a few sessions we were having conversations we hadn’t had in years. The videos and journaling help in between, but the sessions with the experts are where the real breakthroughs happened for us.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

HIghly recommend!

OurRitual has been great for my partner and I as pre-marital counseling. Our therapist Chana has been amazing and overall this is the most cost efficient therapy we came across

August 13, 2025
Rated 2 out of 5 stars

We received 4 different therapists…

We received 4 different therapists because scheduling, a therapist started their own practice and one shared way too much personal information. For $200 a month, it’s a pretty crappy deal. Especially as working parents. Who schedule and made our sessions every time. Horrible experience.

August 14, 2025
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Reply from OurRitual

Hi Rachael, we’re really sorry for the difficulties you experienced with all the Expert changes. We know having to start over must have felt disruptive.

We’d love the chance to make it right. If you’re open to it, we’d be happy to give you a complimentary month with a dedicated Expert so you can experience OurRitual the way it was meant to be from the start.

We completely understand if you’d prefer to move on, but the offer will be here if you’d like to give it another try. You can email us anytime at customer.support@ourritual.com to set this up.

Rated 5 out of 5 stars

Better than the rest

The curriculum is easily digestible, and I love that there are weekly question prompts that align with the counselor's discussions. This program is different because there are a multitude of factors pulling the content together and the pathways are customizable in content so you can get exactly what you need. The counselor is better than any I've ever had, and is clearly well trained because he has really gotten my partner and I through some extremely difficult conversations that we would not have had before.

August 20, 2025
Rated 5 out of 5 stars

Invaluable assistance…

We have the best counselor we could hope for in Chana. She keeps us focused, fair and moving toward one another. She's not judgmental or pressuring and I don't know if we would have been continuing on this path without her.

August 13, 2025
Rated 5 out of 5 stars

Lady Luck

We got incredibly lucky being matched with our expert, Salayeh. She has been absolutely wonderful and we’ve learned so much in a short amount of time.

August 19, 2025
Rated 1 out of 5 stars

Borderline Scam Experience

Sessions were not helpful and when it came time to schedule a follow up appointment my provider said she was going on vacation, but would contact me the following week to schedule. She never contacted me. I was never able to get ahold of her again but the company continued to charge me despite never receiving service. This company is absolutely awful and left me feeling like I got scammed.

February 19, 2025
OurRitual logo

Reply from OurRitual

We're sorry you had such a frustrating experience. We take feedback like this seriously and would like to look into what happened. We couldn't find your account from this review, but if you're open to it, please reach out to us at customer.support@ourritual.com so we can follow up directly.

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