OutOfOffice.com Reviews 701

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as helpful, knowledgeable, and attentive to individual needs and desires. Many people highlight the seamless planning process and the personalized guidance received, which resulted in unforgettable holidays and stress-free trips. Reviewers frequently mention the excellent locations chosen for accommodations and the overall positive user experience, making them eager to book future adventures. However, some customers also noted issues with their trips. A few people were dissatisfied with the itinerary planning, citing long driving hours and a lack of local knowledge from the agency. Some reviewers also experienced problems with tour guides who had limited English proficiency or did not adhere to the planned itinerary. Additionally, a small portion of people mentioned coordination gaps and a lack of clarity from on-ground partners, requiring significant customer involvement to manage.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the effortless planning... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the exceptional and seamless planning, execution,... See more

Location

Customers had positive experiences with location. Many reviewers praised the selection of destinations,... See more

User experience

People report overwhelmingly positive experiences, highlighting the seamless and perfectly orchestrated... See more

Based on these reviews

Rated 5 out of 5 stars

Maria did a great job planning our 10 year wedding anniversary! Going someplace new is always a mix of excitement and nerves, so having a travel agent’s help was important. Maria took the time to unde... See more

Company replied

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

The trip was amazing from start to finish. All the tours were small and often times are private with very knowledgeable guides. The hotels are centralized to bars, restaurants and shopping areas. Al... See more

Rated 5 out of 5 stars

We just returned from an incredible trip to Japan and I have to say everything went without a hitch thanks to Maria at OutofOffice. From trains to airport shuttles hotels and everything in between, we... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

701 reviews

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Rated 5 out of 5 stars

Millicent was wonderful

Millicent was wonderful. Knowledgeable and friendly and helpful. She came back to me so quickly with a really imaginative itinerary. Definitely will use her services again.

October 8, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Richard, Millicen here. It was lovely chatting to you and I'd be delighted to plan any future trip you need help with.

Rated 5 out of 5 stars

Anniversary in Italy - OOO is the best

Our 20th anniversary trip to northern Italy was spectacular thanks to Alice at OOO. She booked hotel in 4 cities and one activity per stop for us based on our hopes/dreams/ideas. Our itinerary was full of amazing experiences. Every room chosen was luxurious, spacious with large WCs and comfortable beds. Restaurant recs were spot on for each city and we had amazing meals every night! We did encounter a scheduling issue with one activity (our fault! we confused days) and OOO was there to help up us sort it out right away. Excellent service from miles away. We will not hesitate to have OOO plan our next big adventure!

September 28, 2024
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Reply from OutOfOffice.com

Thank you for your lovely words. Italy is the most incredible place and I am so happy we were able to make this trip a reality for you both. I can't wait to get to work on your next exciting trip! Alice.

Rated 5 out of 5 stars

Excellent company and excellent advisor

It was our first time in Scandinavia. Maria did an excellent job!!! She advised us wisely about the region and everything she suggested, was a right choice. But not only she designed a journey of our dreams, but she organized it in a record time! It took only one week to get everything settled. And everything went smooth as planned during the trip. We would not be able to do it so nicely without her.

July 29, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much Nancy for your words in your review - it was so fun working with you and putting together this amazing trip, and really excited to help you plan the next one :) M

Rated 5 out of 5 stars

I wanted to find a way to celebrate my…

I wanted to find a way to celebrate my partners recent graduation from university and their birthday, and while scrolling online I found out if office. It was like love at first site! Laura was the associate that was assigned to us and all I can say is she is just pure magic! We decided to go to the Philippines for a week and she was able to create the most amazing and beautiful trip for us! The whole team at Out Of Office is phenomenal and our now go to go for all our travel!

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Unforgettable Vietnam Adventure: Expertly Curated by Out of Office

We recently returned from a spectacular trip to Vietnam, expertly curated by Laura Woodward and Alice Evans from Out of Office. This was our second time using their services, and once again, they exceeded our expectations. Every detail of the trip was thoughtfully planned, from the accommodations to the activities, making it a truly unforgettable experience for me and my partner. Even when small issues arose, the Out of Office team were quick to handle everything, ensuring that our journey was smooth and stress-free. Their dedication to delivering a personalized and memorable experience is unmatched. Our Vietnam trip has left us with memories we will cherish forever, and it was worth every single cent. We couldn’t recommend Out of Office more highly and will definitely be booking with them again!

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

While I ended up not choosing Out of Office for budget reasons (I'm putting it off a couple more years to save a bit more), my interactions with Millicent were wonderful! She gave me a perspective of someone who'd lived in the country (Italy) and had a great explanation of the budget required for one of their trips. She was also wonderfully friendly and super easy to talk to about any of my concerns. I'll be back in a few years to book with them!

September 23, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Katy, you were such a delight to talk to! Thank you for your kind comments, I can't wait to help you make this trip a reality when you're ready.

Rated 5 out of 5 stars

Italian Honeymoon

My wife and I absolutely loved our Italian delayed honeymoon/anniversary trip! It was genuinely a trip of a lifetime. Everyone we communicated with through Out of Office was incredibly kind and helpful. Millicent gave us so many great tailored recommendations. Everything went smoothly on our trip, and it was so nice to have everything (transportation, hotels, tours, etc.) all scheduled for us. We will absolutely use Out of Office again in the future!

August 30, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Stacy, I'm so happy you had such a wonderful time in my favourite country! Glad all my recommendations and tips were helpful too. I look forward to planning the next trip with you both. Millicent

Rated 4 out of 5 stars

We were already going to Ireland but…

We were already going to Ireland but wished to extend our stay. Had OutOfOffice help us plan our 2nd week. Maria was extremely helpful in helping us narrow down what we wanted to see and do. Most of the hotels chosen were very nice, they came with breakfast except one. The scheduled drivers from Vivu and Daytrip were very helpful and knowledgeable. We only had one small ticketing problem, which got taken care of quickly.

August 11, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Ray, thank you so much for your kind words - I'm delighted that you had a fantastic time exploring Ireland. I really enjoyed working with you both, and I'm excited to help with your next adventure. I'm confident we'll be able to turn that 4* into a 5*. Speak soon, Maria.

Rated 5 out of 5 stars

An unforgettable adventure to Bali, Lombok, and Gili T

This was our second trip working with Out of Office, and Maria specifically, and it was an overall incredible experience. Maria is always so mindful of our particular interests and travel goals as a couple -- for instance, she suggested the Bali Silent Retreat during our stay, which was an absolute highlight, and she was also able to organize a "healing experience" that was quite special.

Our accommodations were all outstanding -- in particular, the Sudamala in Lombok near Sengigi Beach and the luxurious Anantara in Uluwatu to end our trip. We really appreciated having a driver and guide to ferry us to all of our destinations (though beware of the traffic) -- and it was such a relief as a queer couple (a nonbinary person and a queer woman) so far from home to know that everything was vetted as safe and welcoming for us.

Despite some early communication issues with our on-the-ground team (Destination Asia) on our first day of travel, the Out of Office crew was quick to respond, and sort things out for us (which included a lovely complimentary cooking class at the Sudamala), and following the trip we had a great feedback session about how the situation can be eased for future travelers.

We're already dreaming on our next big adventure abroad, and will definitely be booking with Out of Office again in the future.

August 22, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much CQ for taking the time to write this lovely review - whilst we always strive to curate the perfect getaway for all our clients, we know sometimes things crop up, and we believe it is always about how we respond to make this right, so I am so happy you felt supported, heard and we were able to set a call to action for you with our ground team. I loved the fact you enjoyed your Bali Silent Retreat experience, as this is a true highlight for any spiritual travelling visiting Bali, and cannot wait to curate more specialist experiences in the not so distant future together - hopefully see you in the US next year! M

Rated 5 out of 5 stars

Mexico honeymoon and booking process with Declan

It is our first time using a travel agent to book holidays and so far we are very pleased with Out of Office. Declan listened to our requirements and built a honeymoon trip that includes all that we wanted and within the budget. Declan is also very patient and accommodating.
It still a couple of months before our trip but we are definitely counting down the days!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Alice Evans - holiday to Porto

Alice Evans was immensely helpful in arranging our holiday to Porto, interfacing with hotels on our behalf and customising our organised trips.

September 2, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Robert, I am so glad you loved Porto as much as I do! It was a pleasure planning this getaway for you and I can't wait to get to work on the next one. A

Rated 5 out of 5 stars

We loved working with Alice Evans!

We loved working with Alice. She helped plan our 30th anniversary trip to Paris in May of 2025. We are so excited. She planned wonderful activities and booked us into a fabulous hotel. We cannot wait. My husband and I decided to go all out on this trip so we know OutofOffice has planned the best trip possible thanks to Alice Evans.

August 27, 2024
Unprompted review
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Reply from OutOfOffice.com

Hi Doug. It has been such a joy working with you both on this once in a lifetime getaway - I know you are going to fall in love with Paris! A

Rated 5 out of 5 stars

Maldives honeymoon

We had the privilege of working with Jaike. He was so thoughtful and attentive to every question and concern voiced in planning our honeymoon to the Maldives. He was also incredibly quick and responsive in putting together all our itinerary options. We would recommend Jaike to anyone.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

European Tour of a Lifetime

Maria was terrific helping me plan my first European trip! She arranged stays in unique, fun places with great staffs. I was in 9 places in four countries over two weeks. My four personal guided tours were overwhelming with history lessons. I was truly impressed with the overall trip OutOfOffice put together for me.
I’d definitely recommend them and call on them next time!

August 21, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you Greg for your lovely review - I absolutely loved curating your trip together, city hopping itineraries are some of my favourites to plan and cannot wait to hear from you in the not so distant future! M

Rated 5 out of 5 stars

My initial planning stages of a trip…

My initial planning stages of a trip with Shaye were a dream! Although I was not able to go on a trip (yet!) due to personal reasons, the trip Shaye planned for me looked awesome. She kept in mind all of the activities I wanted to do, and picked hotels in nice areas that are central to each of my desired destinations. Cannot recommend Shaye enough!!

August 19, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your lovely review, Polina! I absolutely loved working with you on the initial stages of your trip, and I’m glad the plans were shaping up just how you imagined, even though you haven’t travelled yet. I hope you’ll be able to take that adventure soon, and when the time is right, I’ll be here to make it even more incredible for you. Can’t wait for the next steps! - Shaye

Rated 5 out of 5 stars

Booking with Declan

Just booked my upcoming European vacation, and I couldn't be more thrilled with the service I received from Declan. He has been an absolute gem throughout the entire booking process, demonstrating overwhelming patience and understanding. This was my first time using a travel agency, and I’m so grateful to have found one like this. Thank you, Declan! I can't wait for the trip!

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

From start to finish our experience with Out of Office has been fantastic. Having arranged holidays ourselves for the last few years we wanted some expertise and help this time for a trip to southern Italy.
Our agent Shaye very quickly understood what we were looking for on our trip and put together a brilliant package with everything arranged and priced within our budget - which makes a change as usually these quotes come in way over what you've said you have to spend.
Shaye understood our brief and offered brilliant alternatives for places to stay and visit helping us refine the trip as we had never been to this area before.
Each step of the way the detail and care taken to ensure we got what we were after was superb - including a couple of questions whilst we were on the trip itself which were immediately answered.
I cannot recommend Shaye in particular and Out of Office enough and I really look forward to booking our next adventure with them.

July 21, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you for your fantastic review, Leon! I’m so pleased I could help you craft the perfect Puglia trip for you both. It was wonderful working with you to find just the right balance of destinations and experiences. I can’t wait to plan your next adventure! - Shaye

Rated 5 out of 5 stars

Gay European Honeymoon 5⭐️

My husband and I booked our Honeymoon through Out of Office and I can’t say enough about how absolutely wonderful it was. We went to London, Amsterdam, Berlin, and ended in Mykonos. Our agent Shaye was SO RESPONSIVE and helpful throughout the entire booking process, listening to what we were looking for, finding the perfect accommodations, and recommending lots of awesome activities and sites. She handled booking all of our hotels and transportation, and even called us a couple of days before our trip to answer any last minute questions. While on our trip, we called the office several times (big shout out to Declan) when we had a concern or issue and they resolved it immediately. One example of this was the sunset catamaran cruise we had scheduled. The company called me to cancel due to not enough people signed up for our adventure. I immediately called Out of Office and within a couple hours, I was informed that our trip was no longer cancelled. Out of Office worked their magic! I would absolutely recommend them to anyone traveling abroad and want to say huge thank you to the entire team for making our honeymoon so memorable!

July 4, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your incredible review! It was such a joy helping you and your husband plan your dream honeymoon across Eruope. I'm thrilled to hear you had a seamless experience, and that we were able to resolve any issues quickly (thanks to Declan too!). I’m so pleased we made it happen for you. I loved working with you both, and your kind words mean the world to me. I hope to plan many more adventures together - Shaye

Rated 5 out of 5 stars

Perfect from start to end

I could not recommend Out of Office anymore for the fantastic experience they created for us in Thailand. From the initial brief, all of our requests were taken into consideration and the perfect trip was created for us. We could never have put together such a wonderful variety of activities in some of the most beautiful places. They never missed a beat. Everything was perfect and we wouldn’t have changed a thing. A big thank you to Shaye for being a constant support throughout.

July 5, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It was truly a pleasure planning your Thailand trip, and I’m so happy to hear everything went perfectly. I loved curating a mix of activities and experiences to make it truly special for you both. I’m thrilled that you had such a memorable adventure. Looking forward to creating many more trips with you in the future - Shaye

Rated 5 out of 5 stars

An expertly crafted French Polynesian adventure!

The whole experience was expertly managed and inspired confidence. From the initial enquiry I felt the team had an in-depth knowledge of the most effective travel arrangements, accommodation choices and excursion suggestions for our French Polynesian adventure.
A change to our flight itinerary was effected in order to improve lay-over timings which was very helpful.
Transfers were arranged and were efficiently executed and hotel experiences exceeded expectation.
At the end of our holiday, an Air Tahiti strike left us potentially stranded and unable to rejoin our flights back to the UK. One late night phone call was all it took for a three hour transfer to a viable airport on another island to be arranged on our behalf. Thanks to the close liaison between our contact Jaike and the Tahiti Nui team based in Tahiti, the situation was confidently managed and seats were reserved on a flight to Pape’etē. We arrived in good time for our return journey. The unplanned sea trip added to our adventures and in many ways enhanced our memories of a spectacular trip.
We will definitely use Out of Office again and thoroughly recommend the company.

July 16, 2024
Unprompted review

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