Outpost Workshop Reviews 476

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like branding irons are well-made, robust, and produce clear, crisp results. Many people are impressed with the craftsmanship and attention to detail, finding the products to be exactly what they needed and often exceeding expectations. The service is frequently highlighted as excellent, with reviewers appreciating the advice and help in creating unique designs, and the overall value for money. However, some customers experienced significant delays with their orders and a lack of communication regarding these issues, leading to frustration and uncertainty. A few people also reported problems with faulty electric heating units that tripped circuit breakers, and in some cases, inadequate packaging that did not protect the product during delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, durability, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Service

People report positive experiences with service, with many praising the excellent and prompt service... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading all the positive reviews I went with Outpost because I loved the look of the work and we try support other small business owners when we can. Unfortunately we had some delay with our or... See more

Rated 5 out of 5 stars

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came o... See more

Rated 5 out of 5 stars

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is s... See more

Rated 5 out of 5 stars

The custom cut branding set and the stock letter and number set are made very nicely and packaged very well. I am extremely pleased with the results so far. I was surprised to see they are made of bra... See more


Company details

  1. Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

476 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wood iron bespoke stamp…

Excellent product excellent customer service answered all my questions promptly and advised me accordingly definitely recommend and will be back to purchase other products

July 11, 2024
Rated 5 out of 5 stars

Excellent product and company

I made my first order, which upon delivery I realised I had made a mistake. I contacted them and they were most incredibly helpful. I would highly recommend them to anyone as their work is beautiful. I hope to buy some more of their items soon.

June 17, 2024
Rated 5 out of 5 stars

Outstanding

I ordered a stamp - branding iron. I wasn't 100% sure of what I needed, size , depth etc. A member of the team couldn't have been more helpful. The support and guidance was excellent. The branding iron arrived extremely quickly with instructions but there was also the opportunity to use a QR code and get comprehensive instructions to use the iron and attachment. I couldn't be more happy with the product, absolutely fantastic. The quality, workmanship and service were outstanding. Thank you so very much.

May 29, 2024
Rated 5 out of 5 stars

Mike is a great person to work on your…

Mike is a great person to work on your brass embossing stamp,if you or him have an issue he gets back to you promptly for a discussion.Workmanship is absolutely stunning and quick.Quality brilliant.Will be ordering more different brass stamps from him.I have also recommended him to others.

May 29, 2024

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