Outpost Workshop Reviews 476

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items like branding irons are well-made, robust, and produce clear, crisp results. Many people are impressed with the craftsmanship and attention to detail, finding the products to be exactly what they needed and often exceeding expectations. The service is frequently highlighted as excellent, with reviewers appreciating the advice and help in creating unique designs, and the overall value for money. However, some customers experienced significant delays with their orders and a lack of communication regarding these issues, leading to frustration and uncertainty. A few people also reported problems with faulty electric heating units that tripped circuit breakers, and in some cases, inadequate packaging that did not protect the product during delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality, durability, and... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Service

People report positive experiences with service, with many praising the excellent and prompt service... See more

Response time

Customers consistently note negative experiences with response times, with many reporting no response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading all the positive reviews I went with Outpost because I loved the look of the work and we try support other small business owners when we can. Unfortunately we had some delay with our or... See more

Rated 5 out of 5 stars

Absolutely brilliant!! This is the second branding iron I’ve had done, but this time - I went for the electric version which is so much easier and the results are more consistent. My new design came o... See more

Rated 5 out of 5 stars

My father ordered a custom branding iron to use with some of his woodwork and he was VERY impressed. The quality was fantastic and the result was exactly what my father was hoping for. He said it is s... See more

Rated 5 out of 5 stars

The custom cut branding set and the stock letter and number set are made very nicely and packaged very well. I am extremely pleased with the results so far. I was surprised to see they are made of bra... See more


Company details

  1. Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

476 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Product and Care

Absolutely amazing quality and turn around time. I gave them a pencil sketch to work with and they NAILED it! I will be using their services in the future for other projects.

March 12, 2024
Rated 5 out of 5 stars

Lovely product

Lovely product. Needed to contact them to ask some questions and nothing seemed too much trouble. Quick delivery and high quality product. A good business who values their customers. Highly recommend!

February 27, 2024
Rated 5 out of 5 stars

Wonderful service & Product

When my initial stamp didn’t turn out the way I hoped, Mike was very quick to send me a replacement with a new design that I’m thrilled with. Fantastic customer service as well as being a wonderfully made product.

January 29, 2024
Rated 5 out of 5 stars

A new company....

As a new company we wanted a branding iron that we could use on our wooden products. Outpost Workshop.co.uk delivered this within 10 days. We provided them with the artwork.
The seemed to be very friendly, and I would recommend them to anybody who needs a branding iron.
From Bentley Wood Craft.

January 25, 2024
Rated 5 out of 5 stars

Exceptional craftsmanship

Michael is a pleasure to deal with. So helpful and he replies so quickly offering any sort of help.

The craftsmanship of the stamp is exceptional. I have purchased two stamps and I wouldn't go anywhere else. You will not be disappointed by Michael's work or customer service.

February 2, 2024
Rated 5 out of 5 stars

Fantastic Service

Ordered my custom stamp from Outpost Workshop on a Sunday evening, had it in my hands on Wednesday, which I wasn’t expecting. Stamps leather perfectly eve with 1/2mm lines in my design. Highly recommended.

January 8, 2024
Rated 5 out of 5 stars

Great stamp!

I didn't have to wait long to receive my custom leather stamp. Unlike my previous stamp, purchased elsewhere, this one is easy to line up straight so will get well used. Very pleased with the finished product and the service.

January 5, 2024
Rated 5 out of 5 stars

First rate

Absoloutly first rate, the stamp is sharp clean and presses well, and the handle is just as robust.
I ordered on Christmas day and it came on the 6th of Jan which is truly fantastic for this time of year.
Highly recommended

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Christmas Miracle…

Had a project I needed to complete for the New Year and decided that I needed a branding iron. Placed my order at a pretty hectic time with lots of last minute changes to my logo for the branding. Realised I had uploaded an incorrect design and submitted a new one, which thankfully Mike saw in time and used. Got my order on 23rd December. Love it. High quality branding iron. Totally recommend, does the job!

December 21, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look