Ordered a pair of Scarpa Ribelle lite HD boots a half size bigger than usual. Tried on. Still pinching on left foot so returned for a full size bigger. No problems no questions and new boots were here... See more
Company replied
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Review summary
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Very good customer service. Returned item as it was too large, stating I would have re ordered in smaller size which was not available. Received e mail stating smaller size now available,and asking if... See more
Company replied
The staff at Outside always give excellent and professional advice based on good knowledge and experience. They are all mountaineers, climbers, walkers or runners, and use their experience to give go... See more
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Great service and great staff. When ordering online everything arrives really quickly. In store the staff are the most knowledgable and friendly I’ve encountered in any industry. If people ask about c... See more
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Company details
About Outside
Information provided by various external sources
Outside is a specialist outdoor retailer and online shop selling clothing and equipment for:
- climbing and mountaineering
- trail and fell running
- hill walking and lightweight camping
- backpacking, travel and trekking
Based in the Peak District, UK.
Outside.co.uk - online clothing and gear for climbing, running, walking and travel, with free UK delivery!
Written by the company
- Outside has sold outdoor clothing and equipment at our Peak District shop for over 30 years.
- Our website offers the same exceptional service you can expect at our Peak District store. Whether you’re climbing, running, walking, camping or mountaineering - Outside has got you covered.
Contact info
Main Road, S32 1BB, Hathersage, United Kingdom
- 01433 631111
- sales@outside.co.uk
- www.outside.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent Service and Product
Excellent Service
Quality Bombproof product tested in Glencoe in the Winter
January 27, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Came when it said it would
Came when it said it would, exactly as described, and does what it said it would. What more would anyone want?
February 2, 2026
Reply from Outside
Many thanks for your kind words.
I am always very happy with the service…
I am always very happy with the service I receive either in the shop or via the website purchases.
February 2, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review. Hopefully next time we will earn that fifth star ;-)
Great customer service buying a new…
Great customer service buying a new pair of boots
October 16, 2025
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Excellent service and great item
January 30, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Good communication delivered on…
Good communication delivered on time,refund issued fast.
January 28, 2026
Reply from Outside
Glad to hear you enjoyed shopping with us.
Good experience
Fast delivery. Helpful response to email enquiry about an exchange. Swift refund for a returned item. Good prices. Will use again
January 28, 2026
Reply from Outside
Many thanks for your kind words.
Always great service
Always great service, information can be found where needed on website, easy returns and quick service
January 27, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Nice web site set out to know what…
Nice web site set out to know what equipment is for certain things. Boots were great.quick delivery
January 27, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Highly recommended
Highly recommended, found the coat I needed for a good price. Straight forward process from checkout to receiving the item, which was delivered promptly and in perfect condition!
January 27, 2026
Reply from Outside
Many thanks for your kind words.
Great experience with Outside.co.uk
Great experience with Outside.co.uk. Customer service was great, speedy delivery, no issues. Will shop here again.
February 4, 2026
Unprompted review
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
Great service
Excellent product and very fast delivery, I wouldn't hesitate to use Outside again.
January 27, 2026
Reply from Outside
Many thanks for taking the time to leave us a lovely review
Excellent experience
Cheapest online price, easy ordering and payment. Delivery free and arrived promptly.
January 26, 2026
Reply from Outside
Glad to hear you had a good experience. Look forward to seeing you online again.
Reply from Outside
Glad to hear you enjoyed shopping with us.
Reply from Outside
Many thanks for your kind words.
Great shopping experience
Great shopping experience. I initially emailed with a query which was answered very quickly. This led to my purchase which was delivered within 24hrs. Very happy.
January 23, 2026
Reply from Outside
Glad to hear you've enjoyed shopping with us. Hope to see you again soon.
Excellent Outdoor Retailer
Competitive prices, quick and free delivery, regular order updates. Efficient and friendly personal service. Highly recommended.
January 16, 2026
Reply from Outside
Thank you for taking the time to leave such a nice review.
Usual good service
As usual swift delivery. Whilst there was a glitch in the order (paper map delivered rather than Active map) the issue was dealt with in an efficient and friendly way by Drew. Quickly resolved.
January 19, 2026
Reply from Outside
Many thanks for your kind words despite our error.
Unbelievable delivery brilliant 100%…
Unbelievable delivery brilliant 100% will use ti's company again.
January 14, 2026
Reply from Outside
Many thanks for taking the time to leave us a 5 star review
The dress does not look anything I…
The dress does not look anything I ordered, in fact it’s like a large blue overall. Not happy with it.
January 12, 2026
Reply from Outside
Many thanks for your review. I'm very sorry to hear you received an item that is not to your expectation. I've had a look at your order, and it looks like you ordered a very thick and warm, men's waterproof down jacket. I'm not sure if you've possibly mixed up your review with a different retailer, or if you were actually expecting a dress. I can't see any correspondence from yourselves, so please get in touch with us at sales@outside.co.uk if you genuinely have left the review for us.
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