Out Out Reviews 

I could not get what I wanted

Same deal! Still waiting for my order from over a year ago! Was told early on that the order was delayed but on the way. Then I just got ignored. The order still showed in the company order site but nothing has happened. The owner should be arrested especially after all the other people who were just robbed by trusting this company!!! Disgraceful!!

Scam Alert: If you return an item (or maybe even order an item), they possibly will try to scam you.
How the scam works:
1: After you return your item, they will not refund your money. A week or two goes by.

2: When you email them asking why they have not, they will tell you "Your refund is being processed." Another week (or more) goes by.

3: WATCH OUT! They know that if they string you along long enough, your credit card or bank will not be able to force them to refund you. This time period may be 60 days or shorter depending on your credit card/bank.

4: If you wait too long, or you don't know what documents to send your credit card/bank to PROVE that they received the item and owe you a refund YOU LOSE.

They have been getting away with this long enough - I'll tell you how to get your refund, and not let them screw you. REMEMBER, IF YOU DON'T PROVE YOUR CASE, YOU LOSE YOUR MONEY.

For returned items:
First:
When you return your item, make sure to get a tracking number. You will need to prove to your CC/bank that the item was returned. Print out the delivery confirmation. You will need it for your dispute.
Next:
Contact the company and inquire if they received the item/have refunded your account. If they say they have, wait 3 days and contact them again. If they don't respond or give you the run-around - it's time to dispute the transaction with your CC/bank.
Then:
Dispute the transaction with your CC/bank. Provide printouts of the emails, the return delivery confirmation, detailed item information as supporting documentation with your CC/bank dispute.

THE CLOCK IS TICKING. You must have this done within 60 days, or the scammer keeps the money.
Make sure to: Follow up with your CC/bank. Call the dispute department often to get updates. They are unlikely to repack out to you.

For items that are never delivered/ no sent but the company has your money- Reach out to the company but start the dispute process ASAP!

Good Luck, and don't get scammed.

Prices are excellent. Communication could be better. Trying to reach the company by phone is a challenge - Needed to try on several occasions and reached voicemail but when I did connect, everything was great. They use a second company for order fulfillment (Green Supply) but shipment was very prompt - 3 days after connecting with the Outfitter's representative. That was for two separate orders. Knowing that they're an honest company, despite some reviews to the contrary, I will definitely use them again. One issue was that they don't send an email confirming when delivery will be made so if you find yourself waiting more than a week and are concerned, call the company. Lastly, their web site is awful, which gives some the impression that they're a bid dodgy but rest assured, they are a legit company.

Never received my stuff. They take your money and then ignore you.

I would give Outside Outfitters no stars if I could. I ordered a set of Panaracer GravelKing SK 700x38 tires in April. Two weeks later I hadn't received shipping confirmation. Their website says, "You should expect to receive your order within 5-7 business days. If there is additional fulfillment time involved with your order, beyond this estimate, we will be in contact with you." They never contacted me and I had to follow up. I ended up corresponding with a customer service person named Jason and eventually asked that I be refunded. He said he'd cancel the order and issue the refund. I never got my money and my order does not show as cancelled. It is now September. I filed a Better Business Bureau complaint and it turns out the BBB has issued a consumer warning against Outside Outfitters.

DO NOT GIVE THEM YOUR MONEY.

I purchased a tent from Outside Outfitters in April 2018. I waited two weeks for the item to ship, and never did. I canceled the order and still have not received a refund and it is now August. I cannot get a response from email or phone. Do not order from this company!

I had the same experience with the previous reviews. I was able to call my bank and they issued me a credit refund. Their website now is offline, and their phones will not answer. I think they went bankrupt or out of businesses

They shipped the jacket quickly at a good price.

The return is where the problems come. 15 email with no refund. Jacket was sent back in January and as of July 25th no refund has been credited.
They will not return emails or answer the phone.

Buy from someone else is my advice.

Have not received order after 4 weeks. Nor have I had any response to my emails, and their phone doesn't ring, it just says "Please call back" and hangs up.

Beware and believe all of the bad reviews below. They stole our money also. Product never got delivered, same story. It's been 4 months and we still don't have our refund. Time to take more serious action.

Trying to save a couple of $$ I found Outside Outfitters had the best price on Axiom Panniers with free 3 to 5 day shipping. So I finally got them to reply to my request for a ship date and I got an email that said they " I am the only person answering the emails due to some turnover in our department. Your item's stock is being allocated at the warehouse. From the warehouse, it will go to the shipping distributor then be shipped to you. You will receive a final email with the tracking/shipping info. Within the last week or so we have had some supply chain issues that caused a delay but I can assure we are resolving the issue now." What does that mean and why do I care, when all I asked for is the ship date I want a ship date. I feel bad they are having problems that they are working on, but when I pay good money for a product I expect to have it delivered in a timely manner as well as good customer service. I have opened a case with Visa for a full refund which I will close if I get a delivery date and tracking number. But I will never use them again..........................Local or Amazon. I will pay more for the service and products in a timely manner.

They said my product was backordered. Then when it arrived I was told it would be shipped directly from the distribution. Never happened. They also billed my credit card right away so it's too late to dispute the charge. I'm out of $60.

No response to emails or phone calls.

Ordered bike panniers from this company as the pricing looked good. They didn't send a tracking number with the order confirmation, so I asked customer service via the website for a tracking number. No response.

So I called the number on their site and got a curt recorded message that said "Please call back later," which I did, several times, receiving the same message.

I contacted American Express today and disputed the charge (I rarely lose these type of disputes, so it's good to have them in my corner).

I also emailed the company again and told them if a tracking number or the product didn't arrive today, it would simply be refused at the door.

FYI, this company rates and "F" with the BBB. Stay the hell away from these people.

I ordered a tent from Outside Outfitters. It was supposed to be delivered within 5-7 business days. After more than a week and the order still showing to be processing online; I contacted them for the first time.
A couple of weeks and numerous emails later, I still did't have a tent.
I contacted them to cancel the order and get a refund.
Over the following couple of weeks I received one excuse after another for why I haven't received my refund. In the last email they said that they are working on budgeting refunds and my name was added to a list they monitor regularly. At that point, I knew they are going to drag this out forever. So I filed a billing claim with my bank. They came through and I got my money within the week. For anyone who is waiting on a refund, just get in touch with your bank. If you haven't bought anything from them yet, stay away!

Terrible customer service. Web order said delivery in 5-8 days. After 11 days, not even so much as a shipping notification. Phone hours are only 5 hours in the middle of the day 5 days a week. Emailed to request an order status and got no response in 48 hours. Called to cancel and got some answering service, person answering the phone doesn't even work for Outside Outfitters.

Shop elsewhere!

Purchased a set wheels online and realized they wouldn't fit my fork, so canceled that same hour. So I waited for about two fir my refund and never came through. I tried to get a hold of them but they have no number listed, only via email. Another week passes by and still no refund, so I disputed it with my bank. I did get my refund through my bank. About two months later, they decide to charge my card again without my authorization!!! Now I had to cancel that card, to avoid unauthorized charges. This company is doing something illegal and should be penalized. Do not shop there. My next complaint will be with BBB.

Ordered a Marmot tent 4/21 item was shown as "in stock" with delivery in 5-8 business days. After 2 weeks and no info, I inquired to find out the customer service is a answering service that knows nothing about your order. They will send a email for you. After 3 weeks tried to cancel order. They say it can't be cancelled as it has shipped. I say ok if it shipped give me the tracking number...Silence. Now 4 weeks and no shipping info and I have to open a dispute with my credit card company.
They have no warehouse, no customer service, and no shipping department. Just a website with false claims of customer service is important to us and some people sending emails. You may eventually receive your item but it will take a long time most likely over a month or two. When you get it you must keep it forget sending back for refund. I wish is would have checked their reviews before ordering. You will see how bad this company is. It is all true. The positive reviews are fake!!! Yea great customer service got my stuff fast. Nice jacket .one or 2 lines hahah that's a lie.

Update: after opening a dispute with credit card company the next day they work the order and it ships ...amazing. that's how you get them moving.
DO NOT ORDER for them it is not worth the aggravation for a few bucks. Wait for another company to have a sale and you can get same price, get it fast and real customer service.

Two emails via website, one response, one response to response and after a month...NOTHING. No product, no communication, no apology, no nothing. Worst company I have ever dealt with. Horrid. CLIF

I ordered a marmot sleeping bag on 4/23/18. It has been 16 full business days and I still can’t get a live person or an email telling me when it will ship. I have gotten 2 emails saying it is being processed. I needed it for a hike this weekend. I have asked that my order be canceled and a refund issued or thatI be given a ship date. I can’t get either. About to contact my credit card company and start a dispute.

Update: got product finally and an email explaining that death in family caused out of town absence. Was roughly 6 weeks after ordering. That is far from the 3-4 business days specified for it to ship and 7-8 for shipping time. Great product. Customer service and prompt shipping lacking.